To Whom It May Concern:Thank you for your correspondence to our establishmentWe would be more than happy to assist in clarifying this specific situation.On Wednesday, January 20, 2016, at 10:AM, [redacted] dropped off her garments, including the dress in contentionUpon processing of the dress, which includes labeling each item with garment tags and assessing the dress, it was discovered on January 22, that there was visible damage to the backside of the dressAt that time, at approximately AM – NOON, a voicemail was left with the customer, at ###-###-####The details of this voice message left included that if our establishment did not hear back from the customer, we would proceed with cleaning the garment, since the ready date of the garment was to be on Saturday, January 23, 2016.On Tuesday, February 2, at 12:PM, the dress was picked up by the customerAt this time, the communication between the owner of the establishment and customer occurredWe regret that the exchange was not perceived as pleasant, but would like to emphasize that the intent was not to be rudeThere was a communication barrier component involved in this event since English is not the primary language spoken by the owner.Furthermore, we would like to address the customer's statement about the burnt appearance of the dressAt our establishment, we utilize the technique of steam pressing for all dry cleaned items, such as the dress in contentionWe have also recently transitioned to the utilization of a newer and more environmentally-conscious dry cleaning machine, which upholds our commitment to quality and excellence.Upon further review of this garment, the dress appears to have abrasion marks on the left lower portion of the dress, which is an inconspicuous locationThe pattern of the steam iron is also not consistent with the location of these abrasions.We appreciate your involvement at this time and if there are any more questions or concerns, please feel free to reach out to us againThank you for your time.Sincerely,Sang *L [redacted] Village Cleaners
To Whom It May Concern:Thank you for your correspondence to our establishmentWe would be more than happy to assist in clarifying this specific situation.On Wednesday, January 20, 2016, at 10:AM, [redacted] dropped off her garments, including the dress in contentionUpon processing of the dress, which includes labeling each item with garment tags and assessing the dress, it was discovered on January 22, that there was visible damage to the backside of the dressAt that time, at approximately AM – NOON, a voicemail was left with the customer, at ###-###-####The details of this voice message left included that if our establishment did not hear back from the customer, we would proceed with cleaning the garment, since the ready date of the garment was to be on Saturday, January 23, 2016.On Tuesday, February 2, at 12:PM, the dress was picked up by the customerAt this time, the communication between the owner of the establishment and customer occurredWe regret that the exchange was not perceived as pleasant, but would like to emphasize that the intent was not to be rudeThere was a communication barrier component involved in this event since English is not the primary language spoken by the owner.Furthermore, we would like to address the customer's statement about the burnt appearance of the dressAt our establishment, we utilize the technique of steam pressing for all dry cleaned items, such as the dress in contentionWe have also recently transitioned to the utilization of a newer and more environmentally-conscious dry cleaning machine, which upholds our commitment to quality and excellence.Upon further review of this garment, the dress appears to have abrasion marks on the left lower portion of the dress, which is an inconspicuous locationThe pattern of the steam iron is also not consistent with the location of these abrasions.We appreciate your involvement at this time and if there are any more questions or concerns, please feel free to reach out to us againThank you for your time.Sincerely,Sang *L [redacted] Village Cleaners