I have contacted Costco for an a/c consultant about my unit to be upgraded and very quick response by the agent that came to my house .her name is miss Morgan B.she had a very warm approach and through the whole process ,she had explained to me in details of what she wasgoing to do.so she helped me in getting a financer all in the same day and set up for the installment of the unit.she was so pleasant,very thorough, with her capability as a consultant and I would recommend her to anyoneInstallment date arrived and I met mark and terry both are technician for company,same thing very polite and courteous.these young man were very knowledgeable as to what there job.they proceeded to do the installment without any hesitation and finished the job .a job well done by these guys and I would highly recommend to anyone also.all and all I was very satisfied with them all thank you for everything
I needed to replace a 5-ton (60,BTU) central A/C unit when my year-old unit stopped working I contacted several companies for proposals; *** K *** was the first to respond, and I had an estimator on site within three hours (note: all four of the companies I called were able to send someone the same day, but Denny came first) Based on my interaction with the estimator (M.B.), I thought I had found a real gem of a company; in fact, the only reason I am not giving this company the absolute lowest possible rating is because of the professionalism of the estimator She took her time, explained all the options to me, answered all of my questions capably and professionally, and gave me an excellent price on a Lennox unit (no small part of which was a rebate by both the manufacturer and the local power company) Note that I am NOT reviewing the system itself here, which I like a lot (although after only four weeks, I have yet to see how much affect it will actually have on my electric bill), just the contractor that installed it The estimator also arranged emergency next day installation, which was awesome because it was August in south Florida Up to the point of signing on the dotted line, as I said, I thought that I had found a great company
Unfortunately, the rest of the process ranged from not so good to lousy In no particular order:
1) the metal strapping used to secure the old compressor to the concrete slab, instead of being removed (simple removal of screws), was just bent back to allow new strapping to be installed, leaving very dangerous, sharp metal edges exposed at ankle level;
2) lots of debris was left laying around the compressor, such pieces of copper tubing, wire nuts, insulation, pieces of sheet metal, screws, etc.;
3) the installers were apparently unable to run the power wire inside the wall (as was the case with the previous unit, which was also a replacement), and told me they would have to run the wire down the outside of the wall I wasn't happy about this, but agreed They stopped the conduit halfway down the wall, duct taped (!) the wire to the side of a junction box (which I told them was not functional and was being removed), and then used cable ties to strap it to the copper return pipe So I've got conduit running halfway down a wall, and then an insulated wire running along the ground until it reaches the slab, where it is strapped to the tubing Again, it's dangerous, and eventually the will be broken or damaged when I am cleaning leaves, painting, etc., back there, leaving me with the cost of the repairs and the inconvenience, if I'm lucky enough not to trip and fall or be electrocuted;
4) to make matters worse, the compressor was positioned so that the entry of wiring and tubing into the unit was on the outside corner (opposite the wall), making them even more exposed, dangerous, and susceptible to damage They tell me that that is a code requirement; I am doubtful, but even so, the layout could have been done in such a way as to minimize how much the wire and tubing stick out from the unit Instead, very hastily done;
5) apparently, it was too much trouble to actually help me to program the thermostat, so I was just shown how to get to the programming page so I could do it myself later I have not been able to get the thermostat to do what the manual says it will do, but have had no help from the contractor (more on that below);
6) after three weeks, I still had not heard from the company about the appointment for the county code inspection and final "quality audit," so I called them to schedule it After we selected the date, I was told that they would contact me by phone between and in the morning on that day, to be told what time the inspector and QC auditor would show up I was not very happy about this either, but OK No phone call, no inspector, no QC auditor, not between and 900, or any other time that day The QC auditor did show up the next day, unannounced, as I was leaving for work; sadly, a day late, and on a day when my calendar at work had been blocked off for months for a long video conference call I know I didn't make a mistake on the date, because my calendar was blocked off, and because I don't make those kinds of mistakes with my calendar, simply because I can't afford to Sadly, *** K *** Company apparently can afford to be more frivolous with other peoples' time;
7) when I called to make the inspection appointment, I asked for help with programming the thermostat I was told that someone would call me back No one did
Because the original estimator gave me her card with her mobile number, and encouraged me to call if there were any problems, I did She came back out, saw all these problems, took photographs, and said that it would be taken care of Sadly, not Overall, I was very disappointed with this company, and I could not recommend them to anyone
I have contacted Costco for an a/c consultant about my unit to be upgraded and very quick
response by the agent that came to my house .her name is miss Morgan B.she had a very warm approach and through the whole process ,she had explained to me in details of what she wasgoing to do.so she helped me in getting a financer all in the same day and set up for the installment of the unit.she was so pleasant,very thorough, with her capability as a consultant and I would recommend her to anyone. Installment date arrived and I met mark and terry both are technician for company,same thing very polite and courteous.these young man were very knowledgeable as to what there job.they proceeded to do the installment without any hesitation and finished the job .a job well done by these guys and I would highly recommend to anyone also.all and all I was very satisfied with them all thank you for everything.
I have contacted Costco for an a/c consultant about my unit to be upgraded and very quick response by the agent that came to my house .her name is miss Morgan B.she had a very warm approach and through the whole process ,she had explained to me in details of what she wasgoing to do.so she helped me in getting a financer all in the same day and set up for the installment of the unit.she was so pleasant,very thorough, with her capability as a consultant and I would recommend her to anyoneInstallment date arrived and I met mark and terry both are technician for company,same thing very polite and courteous.these young man were very knowledgeable as to what there job.they proceeded to do the installment without any hesitation and finished the job .a job well done by these guys and I would highly recommend to anyone also.all and all I was very satisfied with them all thank you for everything
I needed to replace a 5-ton (60,BTU) central A/C unit when my year-old unit stopped working I contacted several companies for proposals; *** K *** was the first to respond, and I had an estimator on site within three hours (note: all four of the companies I called were able to send someone the same day, but Denny came first) Based on my interaction with the estimator (M.B.), I thought I had found a real gem of a company; in fact, the only reason I am not giving this company the absolute lowest possible rating is because of the professionalism of the estimator She took her time, explained all the options to me, answered all of my questions capably and professionally, and gave me an excellent price on a Lennox unit (no small part of which was a rebate by both the manufacturer and the local power company) Note that I am NOT reviewing the system itself here, which I like a lot (although after only four weeks, I have yet to see how much affect it will actually have on my electric bill), just the contractor that installed it The estimator also arranged emergency next day installation, which was awesome because it was August in south Florida Up to the point of signing on the dotted line, as I said, I thought that I had found a great company
Unfortunately, the rest of the process ranged from not so good to lousy In no particular order:
1) the metal strapping used to secure the old compressor to the concrete slab, instead of being removed (simple removal of screws), was just bent back to allow new strapping to be installed, leaving very dangerous, sharp metal edges exposed at ankle level;
2) lots of debris was left laying around the compressor, such pieces of copper tubing, wire nuts, insulation, pieces of sheet metal, screws, etc.;
3) the installers were apparently unable to run the power wire inside the wall (as was the case with the previous unit, which was also a replacement), and told me they would have to run the wire down the outside of the wall I wasn't happy about this, but agreed They stopped the conduit halfway down the wall, duct taped (!) the wire to the side of a junction box (which I told them was not functional and was being removed), and then used cable ties to strap it to the copper return pipe So I've got conduit running halfway down a wall, and then an insulated wire running along the ground until it reaches the slab, where it is strapped to the tubing Again, it's dangerous, and eventually the will be broken or damaged when I am cleaning leaves, painting, etc., back there, leaving me with the cost of the repairs and the inconvenience, if I'm lucky enough not to trip and fall or be electrocuted;
4) to make matters worse, the compressor was positioned so that the entry of wiring and tubing into the unit was on the outside corner (opposite the wall), making them even more exposed, dangerous, and susceptible to damage They tell me that that is a code requirement; I am doubtful, but even so, the layout could have been done in such a way as to minimize how much the wire and tubing stick out from the unit Instead, very hastily done;
5) apparently, it was too much trouble to actually help me to program the thermostat, so I was just shown how to get to the programming page so I could do it myself later I have not been able to get the thermostat to do what the manual says it will do, but have had no help from the contractor (more on that below);
6) after three weeks, I still had not heard from the company about the appointment for the county code inspection and final "quality audit," so I called them to schedule it After we selected the date, I was told that they would contact me by phone between and in the morning on that day, to be told what time the inspector and QC auditor would show up I was not very happy about this either, but OK No phone call, no inspector, no QC auditor, not between and 900, or any other time that day The QC auditor did show up the next day, unannounced, as I was leaving for work; sadly, a day late, and on a day when my calendar at work had been blocked off for months for a long video conference call I know I didn't make a mistake on the date, because my calendar was blocked off, and because I don't make those kinds of mistakes with my calendar, simply because I can't afford to Sadly, *** K *** Company apparently can afford to be more frivolous with other peoples' time;
7) when I called to make the inspection appointment, I asked for help with programming the thermostat I was told that someone would call me back No one did
Because the original estimator gave me her card with her mobile number, and encouraged me to call if there were any problems, I did She came back out, saw all these problems, took photographs, and said that it would be taken care of Sadly, not Overall, I was very disappointed with this company, and I could not recommend them to anyone
I have contacted Costco for an a/c consultant about my unit to be upgraded and very quick
response by the agent that came to my house .her name is miss Morgan B.she had a very warm approach and through the whole process ,she had explained to me in details of what she wasgoing to do.so she helped me in getting a financer all in the same day and set up for the installment of the unit.she was so pleasant,very thorough, with her capability as a consultant and I would recommend her to anyone. Installment date arrived and I met mark and terry both are technician for company,same thing very polite and courteous.these young man were very knowledgeable as to what there job.they proceeded to do the installment without any hesitation and finished the job .a job well done by these guys and I would highly recommend to anyone also.all and all I was very satisfied with them all thank you for everything.