Horizon Veterinary Services

Thank you for making us aware of Case ID [redacted] As a point of clarification, according to my recolleclk' n and our computer records this individual is not a client (customer) of Horizon Veteri nary ServiceShe did contact our office and speak with our receptionist twice on September 7th and three times between 9:and 11:am on September 8th, speaking with our office managerThe complainant was seeking veterinary care for her dog with itchy skin and a skin rashDue to her current financial situation she did not want an exambut would like her dog to have a "Depo-Medrol" injectionShe was infom1ed of our practice policy and the necessity of an exam, a diagnosis and establishment of a client/patient relationship prior to treatmentOur payment policy was also discussedPayment is due at the time of serviceWe accept cash, checks, credit cards and Care Credit When Icalled the complainant on September 7th, I tried to explain treating a patient without an exam and diagnosis, in my mind constitutes malpracticeIalso mentioned there may be better/safer medications for I tcby skin than Depo-Medrol, a potent steroidTherefore, based on our exam for of $44, potential costs for diagnostics and treatment, I felt we would not be able to align with her current needsIt was suggested her previous veterinarian, or one of the other practices in our area might be able to provide what she was needing for her dog ·r do apologize the complainant felt discriminated against due to her disabilitiesIwant to assure her nothing could be further from the truthOur doctors and staff try very hard to never discriminateOur staff goes out or' their way to assist any client when they are aware of a struggle with their pet, access to the building or hel p with a heavy loadWe do try to assist whenever and wherever we 1;anHowever, we are a small business with policies and standardsIn non life threatening situations we will adhere to our standardsIthi nk frustrations mounted on all sides with our adherence to those standards, and our inability to give the caller a dollar amount without having a diagnosisIdo feel the complainant will be more satisfied remaining with her current veterinarianCaring for your pet is a team approach between the client, the pet, the doctor and the doctor's staffGiven the current circumstances I cannot imagine the complainant comfortable establishing a relationship at our clinicIf she needs assistance, we may be able to provide her with veterinarian(s) willing to make house callsI truly wish ber the best in caring for her petIf ! can be of any further assistance regarding this matter, please feel free to contact meRegards, Dawn F*

Thank you for making us aware of Case ID [redacted]. As a point of clarification, according to my recolleclk' n and our computer records this individual is not a client (customer) of Horizon Veteri nary Service. She did contact our office and speak with our receptionist twice on September 7th and...

three times between 9:40 and 11:00 am on September 8th, speaking with our office manager. The complainant was seeking veterinary care for her dog with itchy skin and a skin rash. Due to her current financial situation she did not want an exam. but would like her dog to have a "Depo-Medrol" injection. She was infom1ed of our practice policy and the necessity of an exam, a diagnosis and establishment of a client/patient relationship prior to treatment. Our payment policy was also discussed. Payment is due at the time of service. We accept cash, checks, credit cards and Care Credit.   When Icalled the complainant on September 7th, I tried to explain treating a patient without an exam and diagnosis, in my mind constitutes malpractice. Ialso mentioned there may be better/safer medications for I tcby skin than Depo-Medrol, a potent steroid. Therefore, based on our exam for of $44, potential costs for diagnostics and treatment, I felt we would not be able to align with her current needs. It was suggested her previous veterinarian, or one of the other practices in our area might be able to provide what she was needing for her dog.   ·r do apologize the complainant felt discriminated against due to her disabilities. Iwant to assure her nothing could be further from the truth. Our doctors and staff try very hard to never discriminate. Our staff goes out or' their way to assist any client when they are aware of a struggle with their pet, access to the building or hel p with a heavy load. We do try to assist whenever and wherever we 1;an. However, we are a small business with policies and standards. In non life threatening situations we will adhere to our standards. Ithi nk frustrations mounted on all sides with our adherence to those standards, and our inability to give the caller a dollar amount without having a diagnosis. Ido feel the complainant will be more satisfied remaining with her current veterinarian. Caring for your pet is a team approach between the client, the pet, the doctor and the doctor's staff. Given the current circumstances I cannot imagine the complainant comfortable establishing a relationship at our clinic. If she needs assistance, we may be able to provide her with veterinarian(s) willing to make house calls. I truly wish ber the best in caring for her pet. If  ! can be of any further assistance regarding this matter, please feel free to contact me. Regards,  Dawn F[redacted]