We built the transmission in Feb on this year Unfortunately the vehicle back in May three times due to faulty seals and repeated leaks All of which was repaired at no charge The vehicle left early June and was out for monthsAT the customer's request, We then towed it back
in on Sept because it did not start Further FREE diagnostics revealed that the fuel pump has failed The fuel pump is completely unrelated to the transmission The customer has failed to authorized repairs for three weeks Because the vehicle does not start we cannot test the customer's complaint of transmission leaks AND because the car does not lock we store it inside every night as a courtesy to the customer In order to do so we have to push the car in and out of the shop every day We should not, an no longer will push the car in and out every day while waiting three weeks for the customer to authorize repairs If the customer wants us to store the vehicle inside they can storage fees of $per day starting today 9/27/2016.
If the customer wants to remove their vehicle from the center they owe $for the tow and NO storage fees if the vehicle is removed today 9/27/ If it is not removed today $per day will be added to the bill The is a sign clearly posted in the lobby that states 'we are not responsible for vehicle left overnight and and vehicle left over hours with no repairs authorized are subject to a $per day storage fee.'
I have attached the email communication between the customer (***) and myself (*** / Aamco) My manager did not communicate with *** that he wasnt financed in full after the work had been started, however *** did approve for us to proceed with the repairs prior to full financial approval
Ultimately *** is responsible for the repairs regardless of financing because he approved the work
After *** left with the repaired transmission he took his vehicle to another shop and *** told us that that shop said he needed front axles When *** came to us for this he said he wanted us to put axles on the vehicle We concurred and replaced the axles We did this with zero labor charge (a $value) and gave him a discounted price on the axles
***'s vehicle was fixed in a timely manner, fixed correctly, is currently working properly and fixed at a discounted price
Well, I wish I would have read the reviews of this business before taking my vehicle there for workTook my Durango in for a "service wheel drive" light that came onAfter having my vehicle for days they determined that the actuator that engages the four wheel drive transmissionSaid it would take a day or so for new part4-days later, they said the wrong part was shipped to them, in the meantime they put the old part back on the vehicle so I could have it to drive while the new part cameTook it back a few days later, and AGAIN the wrong part was sent to themI expressed my displeasure to the owner(Scott), and he actually said to me ":Oh well"
After them claiming the right part was finally on, drove it for a few days, WARNING light comes back onNow they say the modulator that controls the actuator was bad$for actuator, by the wayNow module plus labor $+-After picking up my vehicle to bring back at a later date, someone broke my key FOBJohn said he would take care of it no charge I go on vacation for two weeks, then called John about the new FOB, he says he hasn't called for it yetTheir customer service SUCKSI am taking my vehicle to a dealer for a second opinion on the bad module
PLEASE DO NOT let these guys touch your vehicle for even an oil change!!!!!!!!!!!!!!
I had my transmission rebuilt there a couple years ago at the Aamco on cave creek rdRecently my check engine light has been coming on with transmission problemsI took my truck in to Aamco because it was under warrantyI was told they would be able to look at it the next business day for freeThey called me three business days later & said they need to charge me $dollars to look closerWhen I was paying the bill I was told it was never looked at until they had it for daysThe Aamco employees lied to me about the inspection & tryed to charge me for itThey could never give me a direct answer about when it was going to be doneWhen they finally told me it would be ready the next day I drove down there & it wasn't ready because they had forgot to order the partIn the end it took them weeks to do a repair that took hoursI wasn't charged for the labor & I was able to get them to remove the $charge they lied about but they still charge me full price for the electrical partsEverytime I was on the phone with them it seemed like I was being lied tooAnytime they told me they would call me back they never did, I was always the one who had to make the contactNow that experience is over my transmission leaks & the check engin light is still on with the same problem
I am only rejecting to adress a few pointsFirst, the car was pulling an air induction and fuel too lean code when I left ( hence the reason for making me walk to get gas to bring back to the shop) and the fuel pressure was never checkedI told them from the start to fix everythingThey not only fixed transmission but oil leaks as wellTransmission is fine - car is leaking oil like crazy all over the groundI never asked for fuel pump to be fixed for freeI understand it is another issueWhat I meant is there were warning signs and the fuel pressure was never checked - even though the codes were thereIt got progressively worseAlso I waited for a week for John to call me back in "min" and finally got an answer after my third call yesterdayI was very patient with the shopI was without my car for at least months - I would get it back for days then it would go in for another 2-weeksI never demanded a rental car ( which I was told by one of the employees there the warranty covered if you ask) I was very patientThe transmission is fineThe oil leaks are notThe fuel pulp had indications of it going out and I would have had it looked at further and maybe fixed then if they would have done a bit more testing and diagnosticsClearly I had no issue at that point fixing whatever needed to be
I also know the car is not pulled into the shop it's sitting in a locked area behind the shopI drive by there dailyMaybe at first they pulled it in and out but I know now it certainly is in back area and has been for a while
I will pay tow on Friday but I don't think ANY storage fees should be chargedI was extremely patient this entire time and went through a lot more then most customers would as far as issues and bringing the car backI also want oil leaks fixed under warranty once fuel pump is fixed and up and runningI paid to have them fixed and I think that needs to be honored as well
Below are the emails Ms*** and I sent I feel that while our initial communication was poor we acted honestly, attempted to repair problems with the vehicle unrelated to the work we performed and did not charge Ms*** for that time
I do not feel we owe Ms***
any monies and I have apologized for taking her time Please read the emails below for further clarification
Aamco Phoenix Aug
To*** ***
CCAamco Phoenix
After speaking with my staff and two VW dealers I feel confident that we did not damage those componentsI understand how you see the timing coincidental We are an honest shop I does me no good to be anything but straight forward and honest Anything less hurts my business I can guarantee we did nothing deceitful
Again, I am sorry for the time delay Had we given you this information day one I am sure your perspective would be different. Please tell me what you think is a reasonable solution
Aamco Transmissions and Total Car Care*** * *** *** ** * *** ***-***-*** * *** *** * *** *** ***-***-*** DIRECT: ***
From: *** ***
To: Aamco Phoenix ; "***"
Sent: Monday, August 4, 9:AM
Subject: RE: Tell us about your experience!
Good morning, ***:
I am hoping you have had a chance to consider this email
Would you please advise as to your intent? I have decisions to make regarding this issue as well
Thank you,
-***
From: ***
To: ***; ***
Subject: RE: Tell us about your experience!
Date: Thu, Jul 09:57:-
***:
Thank you for sending this information, but needless to say, I am not AT ALL pleasedI find this completely insulting and unacceptableI understand that what you "typically do" for dissatisfied customers is offer the "free services at Aamco"this particular situation (I can only hope) is far from typicalWhen we spoke the other day, I expressed to you that I will not EVER be using Aamco (your branch, or any other location) again...so essentially, you are offering me nothing.
I certainly understand your contacting VWHowever, while *** at VW could not verify that anything you did would have broken the car, he also could not verify that it did NOT cause the issuesI understand that things break, sometimes without reason, but seriously...isn't the "timing" of ALL of the breaks a little coincidental? --Something really stinks here.
When I brought the car in to Aamco, YOUR maintenance staff did a "full AC inspection" and found NOTHING wrong, aside from the fact that it needed a chargeThe documentation provided by Aamco reflects thatI fail to understand your reasoning behind the fact that everything was determined (again, by YOUR staff) to be functioning when the car arrived, and how days later (and switched out fan control motors, alternators, and god only knows what else - most of which were done without my knowledge or consent!) so many things were now broken & needed to be replaced, and how this could NOT have anything to do with the work done by Aamco!?! --For the record, please know that when I requested the "work performed" (hand written) sheet from ***; she told me that it was not typical to provide this, but she would "have the guys write what they did on it, right now" (several days AFTER they did it) and she would send it overI have read it and am fully aware that it is- at a minimum- partially incomplete, as the generator (about which I received and saved a voice mail) was not documented anywhere on that form- And, it does mention that the Fan Control Motor was switched out & then switched back...which is one of the parts that ended up broken and had to be replaced by VWThe list of inconsistencies and suspect issues is a long one.
Stepping aside as the franchise owner, and looking at this from a customer's perspective, please tell me how you would not see this chain of events as suspicious and questionable at best!
I am trying very hard to give you the benefit of the doubt here, ***, and give you a chance to redeem the "Aamco" nameI would rather work together to get this resolved before I post "public opinion" or take it to the corporate level.
Please let me know how we can work together to get this resolved
Thank you,
-***
Date: Tue, Jul 13:26:-
From: ***
Subject: Re: Tell us about your experience!
To: ***
CC: ***
***,I wanted to get this info to you sooner rather than later I spoke with *** at *** ** who worked on your car I asked him if anything we did could have affected the fans He said they found nothing out of order or incorrectly placed when they inspected your car He also said told me that fans can go out immediately and there is no rhyme or reason to their failure The compressor worked intermittently when you arrived which means it was a prior issue and may have been the root cause of the warm air
I then called another VW dealer for a second opinion and asked them what could possible be affected by recharging an AC system and he too told me that the work we performed would not affect the fans
The length of time your vehicle was here and the poor communication you received is unacceptable As I told you yesterday I have made changes here to ensure better service in the future but that doesn't solve your frustration
Again, I apologize I will again offer a credit for future services here or at another Aamco in the amount of $for your time Unfortunately, after speaking with two different VW dealers I cannot assume responsibility for the fans or the compressor
Please let me know what you would like to do
--***
Aamco Transmissions and Total Car Care*** * *** *** ** * *** ***-***-*** * *** *** * *** *** ***-***-*** DIRECT: ***
Re: Tell us about your experience!
Aamco Phoenix
Aug To
*** ***
CC
Aamco Phoenix
After speaking with my staff and two VW dealers I feel confident that we did not damage those componentsI understand how you see the timing coincidental We are an honest shop I does me no good to be anything but straight forward and honest Anything less hurts my business I can guarantee we did nothing deceitful
Again, I am sorry for the time delay Had we given you this information day one I am sure your perspective would be different
Please tell me what you think is a reasonable solution
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
From: *** *** To: Aamco Phoenix ; "***" Sent: Monday, August 4, 9:AMSubject: RE: Tell us about your experience!
Good morning, ***:I am hoping you have had a chance to consider this email.Would you please advise as to your intent? I have decisions to make regarding this issue as well.Thank you,-***
From: ***
To: ***; ***
Subject: RE: Tell us about your experience!
Date: Thu, Jul 09:57:-
***:
Thank you for sending this information, but needless to say, I am not AT ALL pleasedI find this completely insulting and unacceptableI understand that what you "typically do" for dissatisfied customers is offer the "free services at Aamco"this particular situation (I can only hope) is far from typicalWhen we spoke the other day, I expressed to you that I will not EVER be using Aamco (your branch, or any other location) again...so essentially, you are offering me nothing.
I certainly understand your contacting VWHowever, while *** at VW could not verify that anything you did would have broken the car, he also could not verify that it did NOT cause the issuesI understand that things break, sometimes without reason, but seriously...isn't the "timing" of ALL of the breaks a little coincidental? --Something really stinks here.
When I brought the car in to Aamco, YOUR maintenance staff did a "full AC inspection" and found NOTHING wrong, aside from the fact that it needed a chargeThe documentation provided by Aamco reflects thatI fail to understand your reasoning behind the fact that everything was determined (again, by YOUR staff) to be functioning when the car arrived, and how days later (and switched out fan control motors, alternators, and god only knows what else - most of which were done without my knowledge or consent!) so many things were now broken & needed to be replaced, and how this could NOT have anything to do with the work done by Aamco!?! --For the record, please know that when I requested the "work performed" (hand written) sheet from ***; she told me that it was not typical to provide this, but she would "have the guys write what they did on it, right now" (several days AFTER they did it) and she would send it overI have read it and am fully aware that it is- at a minimum- partially incomplete, as the generator (about which I received and saved a voice mail) was not documented anywhere on that form- And, it does mention that the Fan Control Motor was switched out & then switched back...which is one of the parts that ended up broken and had to be replaced by VWThe list of inconsistencies and suspect issues is a long one.
Stepping aside as the franchise owner, and looking at this from a customer's perspective, please tell me how you would not see this chain of events as suspicious and questionable at best!
I am trying very hard to give you the benefit of the doubt here, ***, and give you a chance to redeem the "Aamco" nameI would rather work together to get this resolved before I post "public opinion" or take it to the corporate level.
Please let me know how we can work together to get this resolved
Thank you,
-***
Date: Tue, Jul 13:26:-
From: ***
Subject: Re: Tell us about your experience!
To: ***
CC: ***
***,
I wanted to get this info to you sooner rather than later I spoke with *** at *** ** who worked on your car I asked him if anything we did could have affected the fans He said they found nothing out of order or incorrectly placed when they inspected your car He also said told me that fans can go out immediately and there is no rhyme or reason to their failure The compressor worked intermittently when you arrived which means it was a prior issue and may have been the root cause of the warm air
I then called another VW dealer for a second opinion and asked them what could possible be affected by recharging an AC system and he too told me that the work we performed would not affect the fans
The length of time your vehicle was here and the poor communication you received is unacceptable As I told you yesterday I have made changes here to ensure better service in the future but that doesn't solve your frustration
Again, I apologize I will again offer a credit for future services here or at another Aamco in the amount of $for your time Unfortunately, after speaking with two different VW dealers I cannot assume responsibility for the fans or the compressor
Please let me know what you would like to do
--***
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
Re: Tell us about your experience!
Aamco Phoenix
Aug To
*** ***
CC
Aamco Phoenix
After speaking with my staff and two VW dealers I feel confident that we did not damage those componentsI understand how you see the timing coincidental We are an honest shop I does me no good to be anything but straight forward and honest Anything less hurts my business I can guarantee we did nothing deceitful
Again, I am sorry for the time delay Had we given you this information day one I am sure your perspective would be different
Please tell me what you think is a reasonable solution
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
From: *** *** To: Aamco Phoenix ; "***" Sent: Monday, August 4, 9:AMSubject: RE: Tell us about your experience!
Good morning, ***:I am hoping you have had a chance to consider this email.Would you please advise as to your intent? I have decisions to make regarding this issue as well.Thank you,-***
From: ***
To: ***; ***
Subject: RE: Tell us about your experience!
Date: Thu, Jul 09:57:-
***:
Thank you for sending this information, but needless to say, I am not AT ALL pleasedI find this completely insulting and unacceptableI understand that what you "typically do" for dissatisfied customers is offer the "free services at Aamco"this particular situation (I can only hope) is far from typicalWhen we spoke the other day, I expressed to you that I will not EVER be using Aamco (your branch, or any other location) again...so essentially, you are offering me nothing.
I certainly understand your contacting VWHowever, while *** at VW could not verify that anything you did would have broken the car, he also could not verify that it did NOT cause the issuesI understand that things break, sometimes without reason, but seriously...isn't the "timing" of ALL of the breaks a little coincidental? --Something really stinks here.
When I brought the car in to Aamco, YOUR maintenance staff did a "full AC inspection" and found NOTHING wrong, aside from the fact that it needed a chargeThe documentation provided by Aamco reflects thatI fail to understand your reasoning behind the fact that everything was determined (again, by YOUR staff) to be functioning when the car arrived, and how days later (and switched out fan control motors, alternators, and god only knows what else - most of which were done without my knowledge or consent!) so many things were now broken & needed to be replaced, and how this could NOT have anything to do with the work done by Aamco!?! --For the record, please know that when I requested the "work performed" (hand written) sheet from ***; she told me that it was not typical to provide this, but she would "have the guys write what they did on it, right now" (several days AFTER they did it) and she would send it overI have read it and am fully aware that it is- at a minimum- partially incomplete, as the generator (about which I received and saved a voice mail) was not documented anywhere on that form- And, it does mention that the Fan Control Motor was switched out & then switched back...which is one of the parts that ended up broken and had to be replaced by VWThe list of inconsistencies and suspect issues is a long one.
Stepping aside as the franchise owner, and looking at this from a customer's perspective, please tell me how you would not see this chain of events as suspicious and questionable at best!
I am trying very hard to give you the benefit of the doubt here, ***, and give you a chance to redeem the "Aamco" nameI would rather work together to get this resolved before I post "public opinion" or take it to the corporate level.
Please let me know how we can work together to get this resolved
Thank you,
-***
Date: Tue, Jul 13:26:-
From: ***
Subject: Re: Tell us about your experience!
To: ***
CC: ***
***,
I wanted to get this info to you sooner rather than later I spoke with *** at *** ** who worked on your car I asked him if anything we did could have affected the fans He said they found nothing out of order or incorrectly placed when they inspected your car He also said told me that fans can go out immediately and there is no rhyme or reason to their failure The compressor worked intermittently when you arrived which means it was a prior issue and may have been the root cause of the warm air
I then called another VW dealer for a second opinion and asked them what could possible be affected by recharging an AC system and he too told me that the work we performed would not affect the fans
The length of time your vehicle was here and the poor communication you received is unacceptable As I told you yesterday I have made changes here to ensure better service in the future but that doesn't solve your frustration
Again, I apologize I will again offer a credit for future services here or at another Aamco in the amount of $for your time Unfortunately, after speaking with two different VW dealers I cannot assume responsibility for the fans or the compressor
Please let me know what you would like to do
--***
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I only went to Aamco because of the financingI, as requested, notified *** I needed the financing and gave all my information, PRIOR to work starting I NEVER told anyone to go ahead with replacing the transmission regardless of full financing, that is FALSE
I also asked for them to fix whatever was causing the engine to smoke, as I was told it would be much cheaper with the car "disassembled and on the rack"They did not After this I did ask other shops what could be causing the engine to smokeThey noticed a lot of grease on the axle and thought it was being thrown on the exhaust causing the smoking I told *** this over the phone,not in person, he said they would "check it out" and replace the axles without labor charge Of course there should be no labor charge as if they needed replaced a good mechanic would have noticed that when they had the tranny out Not only did they fail to fix the smoking, they failed to notice thisSo I am not sure if they needed to be replaced or not, and I guess they did not since the smoking is still thereI was NOT given a "discounted price" on the axles, just not charged for labor to replace them, which would have required zero additional labor anywayMy car is "working properly" KIND OF, meaning the transmissionHowever the engine is still smoking, so it was not fixed And to say my car was fixed at a "discounted price" is and dishonest
Regards,
*** ***
Mike P*** at AAMCO corporate office emailed a ridiculous offer of $190.
I have begged for help from corporate officeI don't see what the the local store will do; that corporate hasn't done.
Where can I forward Mike P***'s email?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached the COMPLETE email chain pertaining to this complaint. AAMCO paperwork, and VW receipts will follow upon my access to a scanner.
There has been no offer to resolve attached to this "response", so there is nothing for me to accept.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Many of what the business owner claims in his response are false. After checking my records, the issue did not arise after 4pm on 2/4; they arose around 2pm on 2/4 and for the rest of the day the owner was in "meetings" so he could't call me. He was, however, texting back and forth with the office manager. I was told he'd call me by 10:30am on 2/5 as that's when he gets to work. I called once on 2/4, and then again twice on 2/5, with my second call being to him at 11:30am. The office manager said he was usually in by then but didn't know why he wasn't. It was only well after that call that I received a very short, rude phone call. The owner said nothing other than that the mechanic that drove my car didn't hit anything. Whenever I'd try to speak, he's interrupt and just argue that the mechanic didn't hit anything. I never told the office manager that there was a dent on the front of the bumper, 12 inches from the issue at hand. I actually told her that the dent probably has something to do with why the bumper was cracked and the grill was missing. The office manager said that the mechanic only drove the car from where I parked it to the garage, and then tried test driving it. He then took it to the parking space in the far corner. The mechanic left the "test drive" part out when I asked him where he drove the car. He simply said front the spot I left it in straight into the garage, and then to the parking space in the far corner of the lot. Just because the vehicle was parked with the front of the car showing it doesn't mean that someone isn't hiding something... That's an odd assumption.Additionally, when the owner says things such as "usually" and "sometimes", it doesn't make them facts. No one can know if the crack was old or new. We live in a very dusty place. There was oil all over the bumper where the issue occurred that was still wet. Let me guess, I placed the oil there myself too? I'm not sure why the oil had ever gotten to the front of the car, when I had asked for the steering pump to be replaced. (I also have proof of the oil spots.) I did tell the owner that I had filed a police report when I was able to get a few words out on the phone; I did this for my own safety, just in case he was unable to offer to handle the issue that was caused by his shop. I filed the Revdex.com complaint, as you can see by the timestamp on this complaint, after the phone call with the owner. After reading reviews all over the web, I should've never gone to an Aamco. The gentleman that referred me to this location also said he stopped going due to a bad experience. In my experience with customer service, an apology is always required, or being able to speak to those in charge should always be an option when unsatisfied with the service. This isn't the case at this specific location. The store manager was willing to speak to me but kept saying her hands were tied. The other front desk employee Ashley, was very empathetic and tried offering her apologies. I wish the owner would learn from his employees and fix the damage his mechanic(s) did.
Regards,[redacted]
I would like to complain that AAMCO quoted me a price from $1248.80 To 2010.30 for a repair of my vehicle that they said I needed a transmission this was on 09-10-15. They wanted to try to finance me through a title loan. So my vehicle sat for a period of 3 months while I was riding the bus. I happen to see a super discount transmission place on McDowell Road. I contacted them, they towed my vehicle in, on 12-07-15. They called me on 12-08-15 to inform me it was not the transmission and that it was an electronic part called a Senor, the cost of this turned out to be $179.40. I did at that time okay ed them to repair my vehicle. I feel AAMCO would of ripped me off for a transmission that I did not need. That is not right that a known business would do something like that. I am not seeking money I didn't pay anything as I did not have that kind of money, I am angry that AAMCO was trying to get a large some of money for something I did not need. I wanted people to know this is how AAMCO runs their business telling people they need a expensive repair that the vehicle really doesn't need. Also I forgot to mention I do have the paper in which AAMCO provided me with indicating the amounts I mentioned above.
1) customer issue arose after 4pm on 2/4 - I called customer prior to noon on 2/5. The customer waited 4 business hours for a repsonse.2) customer admitted to my manager that there was a dent on the bumper prior to her arriving at the shop and that the customer 'pushed' the...
dent out. Said dent is within 12 inches of area of concern3) only one person from the shop drove the vehicle and they said they hit nothing. additionally the tech that drove the vehicle backed it in to a space witnh the front in full view when walking up to vehicle. therefore he/we were hiding nothing.4) customer says she walked around the vehicle prior to dropping it off. customer has been to our shop prior and has never mentioned ever walking around her vehicle. additionally when a driver of any vehicle walks up to their car they usually (90%+) approach the vehcile from the driver's side front or rear and at an angle. That being the case, is it possible the crack in the bumper that is is the front right bottom passenger side could have been there prior to her arriving? of course. also - after working with over 10,000 customers, NOT ONE has every mentoned doing a walk-around inspection on their car prior to dropping it off to us.--More importantly, the crack and scratches on the bumper were old, not fresh. There was an even layer of dried dirt on the vehicle. If there was a fresh scratch the dirt would not be in said scratch. The area of concern on this vehicle was dirty.5) I was not rude to the customer but quite the contrary. I knew the customer was upset prior to me calling her so I took precaution with the words I chose and the tone I used. I called the customer at approx 10am on 2/5 to ask questions. I told her that I need to speak to my team to make an informed decision and said I would call her back. She replied in an accusatory tone asking if I was going to reply today or make her wait longer. I said I would call her in a few hours. --I called her within 2 hours following our initial conversation.6) When I called back at noon I gave the customers all the reason why I feel we did not damage the vehicle (see above) but that I wanted to assist in repairing the vehicle. I offered to find her the parts required (probably good used parts and at a wholesale rate. Customer's car is 10 years old so a good used bumper should look accordingly.) and install them at no charge if she were to pay for the parts. Customer said that was unacceptable and that she had already contacted you, the Revdex.com: filed a police report and called her attorney. This insinuates that the customer had already made up her mind to slander my company and employees without an attempt to resolve the issue.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes thank you. We ended up not charging the customer any fees other than the towing which is what she requested. The customer did not pick the car up the day she said she would when she filed her complaint. It sat another 4 days and no charges were issued for the storage.
The worst car experience; actually the worst customer experience I have ever had. Spent $4000 on a new transmission and radiator. Radiator leaked, causing transmission to again go bad, so they say. Took it back a send time, they said 5-7 days. They had it for 11 days. Get the car back, engine light comes on in 2 days. They say nothing is wrong. I take it to another Aamco for diagnosis, and they say a transmission code comes up. Take the car back to this Aamco on Cave Creek on a Saturday. They say they will call before they close. They don't call.
Please, please do not use this place. The mechanics they have are not good, and the office staff and manager lie with no problems doing so.
Customer gave us a verbal authorization of his birth date of February 2, 1964 on May 24, 2016 at 9:45am to remove the transmission and that he understood the levels of pricing prior to Aamco performing any cost services. The customer repeated the pricing back to us to ensure his...
understanding before the conversation ended. When we gave the final pricing to the customer they then had sticker shock and decided they did not want the work performed. The customer paid $795 at this time for us to reassemble the transmission and reinstall it in the vehicle. This $795 includes a tow fee of $109. We informed the customer that it would take up to approximately 10 hours to complete this which equates to 2-3 business days. The customer then left the facility.Later the same day the customer called back and said they wanted to put a used transmission in the vehicle. This changes our process with reassembly. We then ordered a used transmission for the customer and was waiting for it to arrive the following day. Customer then came in at 9am the next morning and CHANGED THEIR MIND AGAIN saying they just want their car back.
We are currently reassembling the transmission and will install it as soon as possible. Because we had already reassembled the transmission for a non-working core to exchange for the used unit we now have to disassemble it again to be rebuilt for a working unit and because the customer changing their mind twice we will not be able to complete the work until Tuesday or Wednesday June 1st due to the holiday weekend.
The customer's account of the situation is inaccurate and subjective. We apologized and offered to assist with fixing the damage to her vehicle even though we did not cause any damage. The customer declined our offer. The customer became upset with us because she felt our estimate was too high and this may be her way of 'getting back' at us.
The customer paid for a transmission rebuild and new front axles (installed at no cost). The customer was never charged for any work related to a smoking issue. While we may have spent time trying to diagnose a smoking problem the customer was never charged for it therefore any refund for smoking is not realistic or applicable. The transmission and axles work was done correctly and according to the customer still in working order.
Prior to the customer contacting the Revdex.com I offered the customer a $200 credit towards future repairs which the customer declined (per the attached email submitted with my first response).
The customer's repairs were done correctly - there is no basis for a cash refund.
I have called the customer three times per mike p[redacted] and left messages. Customer has never spoken to us about issues or given us a chance to rectify.
Customer needs to come to the shop so we can assist
The repairs were done at this local shop and the customer has not given the shop an opportunity to rectify the problem. Please contact the shop and we can discuss solutions. Thank you
We built the transmission in Feb on this year Unfortunately the vehicle back in May three times due to faulty seals and repeated leaks All of which was repaired at no charge The vehicle left early June and was out for monthsAT the customer's request, We then towed it back
in on Sept because it did not start Further FREE diagnostics revealed that the fuel pump has failed The fuel pump is completely unrelated to the transmission The customer has failed to authorized repairs for three weeks Because the vehicle does not start we cannot test the customer's complaint of transmission leaks AND because the car does not lock we store it inside every night as a courtesy to the customer In order to do so we have to push the car in and out of the shop every day We should not, an no longer will push the car in and out every day while waiting three weeks for the customer to authorize repairs If the customer wants us to store the vehicle inside they can storage fees of $per day starting today 9/27/2016.
If the customer wants to remove their vehicle from the center they owe $for the tow and NO storage fees if the vehicle is removed today 9/27/ If it is not removed today $per day will be added to the bill The is a sign clearly posted in the lobby that states 'we are not responsible for vehicle left overnight and and vehicle left over hours with no repairs authorized are subject to a $per day storage fee.'
I have attached the email communication between the customer (***) and myself (*** / Aamco) My manager did not communicate with *** that he wasnt financed in full after the work had been started, however *** did approve for us to proceed with the repairs prior to full financial approval
Ultimately *** is responsible for the repairs regardless of financing because he approved the work
After *** left with the repaired transmission he took his vehicle to another shop and *** told us that that shop said he needed front axles When *** came to us for this he said he wanted us to put axles on the vehicle We concurred and replaced the axles We did this with zero labor charge (a $value) and gave him a discounted price on the axles
***'s vehicle was fixed in a timely manner, fixed correctly, is currently working properly and fixed at a discounted price
Well, I wish I would have read the reviews of this business before taking my vehicle there for workTook my Durango in for a "service wheel drive" light that came onAfter having my vehicle for days they determined that the actuator that engages the four wheel drive transmissionSaid it would take a day or so for new part4-days later, they said the wrong part was shipped to them, in the meantime they put the old part back on the vehicle so I could have it to drive while the new part cameTook it back a few days later, and AGAIN the wrong part was sent to themI expressed my displeasure to the owner(Scott), and he actually said to me ":Oh well"
After them claiming the right part was finally on, drove it for a few days, WARNING light comes back onNow they say the modulator that controls the actuator was bad$for actuator, by the wayNow module plus labor $+-After picking up my vehicle to bring back at a later date, someone broke my key FOBJohn said he would take care of it no charge I go on vacation for two weeks, then called John about the new FOB, he says he hasn't called for it yetTheir customer service SUCKSI am taking my vehicle to a dealer for a second opinion on the bad module
PLEASE DO NOT let these guys touch your vehicle for even an oil change!!!!!!!!!!!!!!
I had my transmission rebuilt there a couple years ago at the Aamco on cave creek rdRecently my check engine light has been coming on with transmission problemsI took my truck in to Aamco because it was under warrantyI was told they would be able to look at it the next business day for freeThey called me three business days later & said they need to charge me $dollars to look closerWhen I was paying the bill I was told it was never looked at until they had it for daysThe Aamco employees lied to me about the inspection & tryed to charge me for itThey could never give me a direct answer about when it was going to be doneWhen they finally told me it would be ready the next day I drove down there & it wasn't ready because they had forgot to order the partIn the end it took them weeks to do a repair that took hoursI wasn't charged for the labor & I was able to get them to remove the $charge they lied about but they still charge me full price for the electrical partsEverytime I was on the phone with them it seemed like I was being lied tooAnytime they told me they would call me back they never did, I was always the one who had to make the contactNow that experience is over my transmission leaks & the check engin light is still on with the same problem
I am only rejecting to adress a few pointsFirst, the car was pulling an air induction and fuel too lean code when I left ( hence the reason for making me walk to get gas to bring back to the shop) and the fuel pressure was never checkedI told them from the start to fix everythingThey not only fixed transmission but oil leaks as wellTransmission is fine - car is leaking oil like crazy all over the groundI never asked for fuel pump to be fixed for freeI understand it is another issueWhat I meant is there were warning signs and the fuel pressure was never checked - even though the codes were thereIt got progressively worseAlso I waited for a week for John to call me back in "min" and finally got an answer after my third call yesterdayI was very patient with the shopI was without my car for at least months - I would get it back for days then it would go in for another 2-weeksI never demanded a rental car ( which I was told by one of the employees there the warranty covered if you ask) I was very patientThe transmission is fineThe oil leaks are notThe fuel pulp had indications of it going out and I would have had it looked at further and maybe fixed then if they would have done a bit more testing and diagnosticsClearly I had no issue at that point fixing whatever needed to be
I also know the car is not pulled into the shop it's sitting in a locked area behind the shopI drive by there dailyMaybe at first they pulled it in and out but I know now it certainly is in back area and has been for a while
I will pay tow on Friday but I don't think ANY storage fees should be chargedI was extremely patient this entire time and went through a lot more then most customers would as far as issues and bringing the car backI also want oil leaks fixed under warranty once fuel pump is fixed and up and runningI paid to have them fixed and I think that needs to be honored as well
Below are the emails Ms*** and I sent I feel that while our initial communication was poor we acted honestly, attempted to repair problems with the vehicle unrelated to the work we performed and did not charge Ms*** for that time
I do not feel we owe Ms***
any monies and I have apologized for taking her time Please read the emails below for further clarification
Aamco Phoenix Aug
To*** ***
CCAamco Phoenix
After speaking with my staff and two VW dealers I feel confident that we did not damage those componentsI understand how you see the timing coincidental We are an honest shop I does me no good to be anything but straight forward and honest Anything less hurts my business I can guarantee we did nothing deceitful
Again, I am sorry for the time delay Had we given you this information day one I am sure your perspective would be different. Please tell me what you think is a reasonable solution
Aamco Transmissions and Total Car Care*** * *** *** ** * *** ***-***-*** * *** *** * *** *** ***-***-*** DIRECT: ***
From: *** ***
To: Aamco Phoenix ; "***"
Sent: Monday, August 4, 9:AM
Subject: RE: Tell us about your experience!
Good morning, ***:
I am hoping you have had a chance to consider this email
Would you please advise as to your intent? I have decisions to make regarding this issue as well
Thank you,
-***
From: ***
To: ***; ***
Subject: RE: Tell us about your experience!
Date: Thu, Jul 09:57:-
***:
Thank you for sending this information, but needless to say, I am not AT ALL pleasedI find this completely insulting and unacceptableI understand that what you "typically do" for dissatisfied customers is offer the "free services at Aamco"this particular situation (I can only hope) is far from typicalWhen we spoke the other day, I expressed to you that I will not EVER be using Aamco (your branch, or any other location) again...so essentially, you are offering me nothing.
I certainly understand your contacting VWHowever, while *** at VW could not verify that anything you did would have broken the car, he also could not verify that it did NOT cause the issuesI understand that things break, sometimes without reason, but seriously...isn't the "timing" of ALL of the breaks a little coincidental? --Something really stinks here.
When I brought the car in to Aamco, YOUR maintenance staff did a "full AC inspection" and found NOTHING wrong, aside from the fact that it needed a chargeThe documentation provided by Aamco reflects thatI fail to understand your reasoning behind the fact that everything was determined (again, by YOUR staff) to be functioning when the car arrived, and how days later (and switched out fan control motors, alternators, and god only knows what else - most of which were done without my knowledge or consent!) so many things were now broken & needed to be replaced, and how this could NOT have anything to do with the work done by Aamco!?! --For the record, please know that when I requested the "work performed" (hand written) sheet from ***; she told me that it was not typical to provide this, but she would "have the guys write what they did on it, right now" (several days AFTER they did it) and she would send it overI have read it and am fully aware that it is- at a minimum- partially incomplete, as the generator (about which I received and saved a voice mail) was not documented anywhere on that form- And, it does mention that the Fan Control Motor was switched out & then switched back...which is one of the parts that ended up broken and had to be replaced by VWThe list of inconsistencies and suspect issues is a long one.
Stepping aside as the franchise owner, and looking at this from a customer's perspective, please tell me how you would not see this chain of events as suspicious and questionable at best!
I am trying very hard to give you the benefit of the doubt here, ***, and give you a chance to redeem the "Aamco" nameI would rather work together to get this resolved before I post "public opinion" or take it to the corporate level.
Please let me know how we can work together to get this resolved
Thank you,
-***
Date: Tue, Jul 13:26:-
From: ***
Subject: Re: Tell us about your experience!
To: ***
CC: ***
***,I wanted to get this info to you sooner rather than later I spoke with *** at *** ** who worked on your car I asked him if anything we did could have affected the fans He said they found nothing out of order or incorrectly placed when they inspected your car He also said told me that fans can go out immediately and there is no rhyme or reason to their failure The compressor worked intermittently when you arrived which means it was a prior issue and may have been the root cause of the warm air
I then called another VW dealer for a second opinion and asked them what could possible be affected by recharging an AC system and he too told me that the work we performed would not affect the fans
The length of time your vehicle was here and the poor communication you received is unacceptable As I told you yesterday I have made changes here to ensure better service in the future but that doesn't solve your frustration
Again, I apologize I will again offer a credit for future services here or at another Aamco in the amount of $for your time Unfortunately, after speaking with two different VW dealers I cannot assume responsibility for the fans or the compressor
Please let me know what you would like to do
--***
Aamco Transmissions and Total Car Care*** * *** *** ** * *** ***-***-*** * *** *** * *** *** ***-***-*** DIRECT: ***
Re: Tell us about your experience!
Aamco Phoenix
Aug To
*** ***
CC
Aamco Phoenix
After speaking with my staff and two VW dealers I feel confident that we did not damage those componentsI understand how you see the timing coincidental We are an honest shop I does me no good to be anything but straight forward and honest Anything less hurts my business I can guarantee we did nothing deceitful
Again, I am sorry for the time delay Had we given you this information day one I am sure your perspective would be different
Please tell me what you think is a reasonable solution
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
From: *** *** To: Aamco Phoenix ; "***" Sent: Monday, August 4, 9:AMSubject: RE: Tell us about your experience!
Good morning, ***:I am hoping you have had a chance to consider this email.Would you please advise as to your intent? I have decisions to make regarding this issue as well.Thank you,-***
From: ***
To: ***; ***
Subject: RE: Tell us about your experience!
Date: Thu, Jul 09:57:-
***:
Thank you for sending this information, but needless to say, I am not AT ALL pleasedI find this completely insulting and unacceptableI understand that what you "typically do" for dissatisfied customers is offer the "free services at Aamco"this particular situation (I can only hope) is far from typicalWhen we spoke the other day, I expressed to you that I will not EVER be using Aamco (your branch, or any other location) again...so essentially, you are offering me nothing.
I certainly understand your contacting VWHowever, while *** at VW could not verify that anything you did would have broken the car, he also could not verify that it did NOT cause the issuesI understand that things break, sometimes without reason, but seriously...isn't the "timing" of ALL of the breaks a little coincidental? --Something really stinks here.
When I brought the car in to Aamco, YOUR maintenance staff did a "full AC inspection" and found NOTHING wrong, aside from the fact that it needed a chargeThe documentation provided by Aamco reflects thatI fail to understand your reasoning behind the fact that everything was determined (again, by YOUR staff) to be functioning when the car arrived, and how days later (and switched out fan control motors, alternators, and god only knows what else - most of which were done without my knowledge or consent!) so many things were now broken & needed to be replaced, and how this could NOT have anything to do with the work done by Aamco!?! --For the record, please know that when I requested the "work performed" (hand written) sheet from ***; she told me that it was not typical to provide this, but she would "have the guys write what they did on it, right now" (several days AFTER they did it) and she would send it overI have read it and am fully aware that it is- at a minimum- partially incomplete, as the generator (about which I received and saved a voice mail) was not documented anywhere on that form- And, it does mention that the Fan Control Motor was switched out & then switched back...which is one of the parts that ended up broken and had to be replaced by VWThe list of inconsistencies and suspect issues is a long one.
Stepping aside as the franchise owner, and looking at this from a customer's perspective, please tell me how you would not see this chain of events as suspicious and questionable at best!
I am trying very hard to give you the benefit of the doubt here, ***, and give you a chance to redeem the "Aamco" nameI would rather work together to get this resolved before I post "public opinion" or take it to the corporate level.
Please let me know how we can work together to get this resolved
Thank you,
-***
Date: Tue, Jul 13:26:-
From: ***
Subject: Re: Tell us about your experience!
To: ***
CC: ***
***,
I wanted to get this info to you sooner rather than later I spoke with *** at *** ** who worked on your car I asked him if anything we did could have affected the fans He said they found nothing out of order or incorrectly placed when they inspected your car He also said told me that fans can go out immediately and there is no rhyme or reason to their failure The compressor worked intermittently when you arrived which means it was a prior issue and may have been the root cause of the warm air
I then called another VW dealer for a second opinion and asked them what could possible be affected by recharging an AC system and he too told me that the work we performed would not affect the fans
The length of time your vehicle was here and the poor communication you received is unacceptable As I told you yesterday I have made changes here to ensure better service in the future but that doesn't solve your frustration
Again, I apologize I will again offer a credit for future services here or at another Aamco in the amount of $for your time Unfortunately, after speaking with two different VW dealers I cannot assume responsibility for the fans or the compressor
Please let me know what you would like to do
--***
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
Re: Tell us about your experience!
Aamco Phoenix
Aug To
*** ***
CC
Aamco Phoenix
After speaking with my staff and two VW dealers I feel confident that we did not damage those componentsI understand how you see the timing coincidental We are an honest shop I does me no good to be anything but straight forward and honest Anything less hurts my business I can guarantee we did nothing deceitful
Again, I am sorry for the time delay Had we given you this information day one I am sure your perspective would be different
Please tell me what you think is a reasonable solution
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
From: *** *** To: Aamco Phoenix ; "***" Sent: Monday, August 4, 9:AMSubject: RE: Tell us about your experience!
Good morning, ***:I am hoping you have had a chance to consider this email.Would you please advise as to your intent? I have decisions to make regarding this issue as well.Thank you,-***
From: ***
To: ***; ***
Subject: RE: Tell us about your experience!
Date: Thu, Jul 09:57:-
***:
Thank you for sending this information, but needless to say, I am not AT ALL pleasedI find this completely insulting and unacceptableI understand that what you "typically do" for dissatisfied customers is offer the "free services at Aamco"this particular situation (I can only hope) is far from typicalWhen we spoke the other day, I expressed to you that I will not EVER be using Aamco (your branch, or any other location) again...so essentially, you are offering me nothing.
I certainly understand your contacting VWHowever, while *** at VW could not verify that anything you did would have broken the car, he also could not verify that it did NOT cause the issuesI understand that things break, sometimes without reason, but seriously...isn't the "timing" of ALL of the breaks a little coincidental? --Something really stinks here.
When I brought the car in to Aamco, YOUR maintenance staff did a "full AC inspection" and found NOTHING wrong, aside from the fact that it needed a chargeThe documentation provided by Aamco reflects thatI fail to understand your reasoning behind the fact that everything was determined (again, by YOUR staff) to be functioning when the car arrived, and how days later (and switched out fan control motors, alternators, and god only knows what else - most of which were done without my knowledge or consent!) so many things were now broken & needed to be replaced, and how this could NOT have anything to do with the work done by Aamco!?! --For the record, please know that when I requested the "work performed" (hand written) sheet from ***; she told me that it was not typical to provide this, but she would "have the guys write what they did on it, right now" (several days AFTER they did it) and she would send it overI have read it and am fully aware that it is- at a minimum- partially incomplete, as the generator (about which I received and saved a voice mail) was not documented anywhere on that form- And, it does mention that the Fan Control Motor was switched out & then switched back...which is one of the parts that ended up broken and had to be replaced by VWThe list of inconsistencies and suspect issues is a long one.
Stepping aside as the franchise owner, and looking at this from a customer's perspective, please tell me how you would not see this chain of events as suspicious and questionable at best!
I am trying very hard to give you the benefit of the doubt here, ***, and give you a chance to redeem the "Aamco" nameI would rather work together to get this resolved before I post "public opinion" or take it to the corporate level.
Please let me know how we can work together to get this resolved
Thank you,
-***
Date: Tue, Jul 13:26:-
From: ***
Subject: Re: Tell us about your experience!
To: ***
CC: ***
***,
I wanted to get this info to you sooner rather than later I spoke with *** at *** ** who worked on your car I asked him if anything we did could have affected the fans He said they found nothing out of order or incorrectly placed when they inspected your car He also said told me that fans can go out immediately and there is no rhyme or reason to their failure The compressor worked intermittently when you arrived which means it was a prior issue and may have been the root cause of the warm air
I then called another VW dealer for a second opinion and asked them what could possible be affected by recharging an AC system and he too told me that the work we performed would not affect the fans
The length of time your vehicle was here and the poor communication you received is unacceptable As I told you yesterday I have made changes here to ensure better service in the future but that doesn't solve your frustration
Again, I apologize I will again offer a credit for future services here or at another Aamco in the amount of $for your time Unfortunately, after speaking with two different VW dealers I cannot assume responsibility for the fans or the compressor
Please let me know what you would like to do
--***
Aamco Transmissions and Total Car Care
*** * *** *** ** * *** ***-***-
* *** *** * *** *** ***-***-
DIRECT: 480-650-
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I only went to Aamco because of the financingI, as requested, notified *** I needed the financing and gave all my information, PRIOR to work starting I NEVER told anyone to go ahead with replacing the transmission regardless of full financing, that is FALSE
I also asked for them to fix whatever was causing the engine to smoke, as I was told it would be much cheaper with the car "disassembled and on the rack"They did not After this I did ask other shops what could be causing the engine to smokeThey noticed a lot of grease on the axle and thought it was being thrown on the exhaust causing the smoking I told *** this over the phone,not in person, he said they would "check it out" and replace the axles without labor charge Of course there should be no labor charge as if they needed replaced a good mechanic would have noticed that when they had the tranny out Not only did they fail to fix the smoking, they failed to notice thisSo I am not sure if they needed to be replaced or not, and I guess they did not since the smoking is still thereI was NOT given a "discounted price" on the axles, just not charged for labor to replace them, which would have required zero additional labor anywayMy car is "working properly" KIND OF, meaning the transmissionHowever the engine is still smoking, so it was not fixed And to say my car was fixed at a "discounted price" is and dishonest
Regards,
*** ***
Mike P*** at AAMCO corporate office emailed a ridiculous offer of $190.
I have begged for help from corporate officeI don't see what the the local store will do; that corporate hasn't done.
Where can I forward Mike P***'s email?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached the COMPLETE email chain pertaining to this complaint. AAMCO paperwork, and VW receipts will follow upon my access to a scanner.
There has been no offer to resolve attached to this "response", so there is nothing for me to accept.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Many of what the business owner claims in his response are false. After checking my records, the issue did not arise after 4pm on 2/4; they arose around 2pm on 2/4 and for the rest of the day the owner was in "meetings" so he could't call me. He was, however, texting back and forth with the office manager. I was told he'd call me by 10:30am on 2/5 as that's when he gets to work. I called once on 2/4, and then again twice on 2/5, with my second call being to him at 11:30am. The office manager said he was usually in by then but didn't know why he wasn't. It was only well after that call that I received a very short, rude phone call. The owner said nothing other than that the mechanic that drove my car didn't hit anything. Whenever I'd try to speak, he's interrupt and just argue that the mechanic didn't hit anything. I never told the office manager that there was a dent on the front of the bumper, 12 inches from the issue at hand. I actually told her that the dent probably has something to do with why the bumper was cracked and the grill was missing. The office manager said that the mechanic only drove the car from where I parked it to the garage, and then tried test driving it. He then took it to the parking space in the far corner. The mechanic left the "test drive" part out when I asked him where he drove the car. He simply said front the spot I left it in straight into the garage, and then to the parking space in the far corner of the lot. Just because the vehicle was parked with the front of the car showing it doesn't mean that someone isn't hiding something... That's an odd assumption.Additionally, when the owner says things such as "usually" and "sometimes", it doesn't make them facts. No one can know if the crack was old or new. We live in a very dusty place. There was oil all over the bumper where the issue occurred that was still wet. Let me guess, I placed the oil there myself too? I'm not sure why the oil had ever gotten to the front of the car, when I had asked for the steering pump to be replaced. (I also have proof of the oil spots.) I did tell the owner that I had filed a police report when I was able to get a few words out on the phone; I did this for my own safety, just in case he was unable to offer to handle the issue that was caused by his shop. I filed the Revdex.com complaint, as you can see by the timestamp on this complaint, after the phone call with the owner. After reading reviews all over the web, I should've never gone to an Aamco. The gentleman that referred me to this location also said he stopped going due to a bad experience. In my experience with customer service, an apology is always required, or being able to speak to those in charge should always be an option when unsatisfied with the service. This isn't the case at this specific location. The store manager was willing to speak to me but kept saying her hands were tied. The other front desk employee Ashley, was very empathetic and tried offering her apologies. I wish the owner would learn from his employees and fix the damage his mechanic(s) did.
Regards,[redacted]
I would like to complain that AAMCO quoted me a price from $1248.80 To 2010.30 for a repair of my vehicle that they said I needed a transmission this was on 09-10-15. They wanted to try to finance me through a title loan. So my vehicle sat for a period of 3 months while I was riding the bus. I happen to see a super discount transmission place on McDowell Road. I contacted them, they towed my vehicle in, on 12-07-15. They called me on 12-08-15 to inform me it was not the transmission and that it was an electronic part called a Senor, the cost of this turned out to be $179.40. I did at that time okay ed them to repair my vehicle. I feel AAMCO would of ripped me off for a transmission that I did not need. That is not right that a known business would do something like that. I am not seeking money I didn't pay anything as I did not have that kind of money, I am angry that AAMCO was trying to get a large some of money for something I did not need. I wanted people to know this is how AAMCO runs their business telling people they need a expensive repair that the vehicle really doesn't need. Also I forgot to mention I do have the paper in which AAMCO provided me with indicating the amounts I mentioned above.
1) customer issue arose after 4pm on 2/4 - I called customer prior to noon on 2/5. The customer waited 4 business hours for a repsonse.2) customer admitted to my manager that there was a dent on the bumper prior to her arriving at the shop and that the customer 'pushed' the...
dent out. Said dent is within 12 inches of area of concern3) only one person from the shop drove the vehicle and they said they hit nothing. additionally the tech that drove the vehicle backed it in to a space witnh the front in full view when walking up to vehicle. therefore he/we were hiding nothing.4) customer says she walked around the vehicle prior to dropping it off. customer has been to our shop prior and has never mentioned ever walking around her vehicle. additionally when a driver of any vehicle walks up to their car they usually (90%+) approach the vehcile from the driver's side front or rear and at an angle. That being the case, is it possible the crack in the bumper that is is the front right bottom passenger side could have been there prior to her arriving? of course. also - after working with over 10,000 customers, NOT ONE has every mentoned doing a walk-around inspection on their car prior to dropping it off to us.--More importantly, the crack and scratches on the bumper were old, not fresh. There was an even layer of dried dirt on the vehicle. If there was a fresh scratch the dirt would not be in said scratch. The area of concern on this vehicle was dirty.5) I was not rude to the customer but quite the contrary. I knew the customer was upset prior to me calling her so I took precaution with the words I chose and the tone I used. I called the customer at approx 10am on 2/5 to ask questions. I told her that I need to speak to my team to make an informed decision and said I would call her back. She replied in an accusatory tone asking if I was going to reply today or make her wait longer. I said I would call her in a few hours. --I called her within 2 hours following our initial conversation.6) When I called back at noon I gave the customers all the reason why I feel we did not damage the vehicle (see above) but that I wanted to assist in repairing the vehicle. I offered to find her the parts required (probably good used parts and at a wholesale rate. Customer's car is 10 years old so a good used bumper should look accordingly.) and install them at no charge if she were to pay for the parts. Customer said that was unacceptable and that she had already contacted you, the Revdex.com: filed a police report and called her attorney. This insinuates that the customer had already made up her mind to slander my company and employees without an attempt to resolve the issue.
[redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Yes thank you. We ended up not charging the customer any fees other than the towing which is what she requested. The customer did not pick the car up the day she said she would when she filed her complaint. It sat another 4 days and no charges were issued for the storage.
The worst car experience; actually the worst customer experience I have ever had. Spent $4000 on a new transmission and radiator. Radiator leaked, causing transmission to again go bad, so they say. Took it back a send time, they said 5-7 days. They had it for 11 days. Get the car back, engine light comes on in 2 days. They say nothing is wrong. I take it to another Aamco for diagnosis, and they say a transmission code comes up. Take the car back to this Aamco on Cave Creek on a Saturday. They say they will call before they close. They don't call.
Please, please do not use this place. The mechanics they have are not good, and the office staff and manager lie with no problems doing so.
Customer gave us a verbal authorization of his birth date of February 2, 1964 on May 24, 2016 at 9:45am to remove the transmission and that he understood the levels of pricing prior to Aamco performing any cost services. The customer repeated the pricing back to us to ensure his...
understanding before the conversation ended. When we gave the final pricing to the customer they then had sticker shock and decided they did not want the work performed. The customer paid $795 at this time for us to reassemble the transmission and reinstall it in the vehicle. This $795 includes a tow fee of $109. We informed the customer that it would take up to approximately 10 hours to complete this which equates to 2-3 business days. The customer then left the facility.Later the same day the customer called back and said they wanted to put a used transmission in the vehicle. This changes our process with reassembly. We then ordered a used transmission for the customer and was waiting for it to arrive the following day. Customer then came in at 9am the next morning and CHANGED THEIR MIND AGAIN saying they just want their car back.
We are currently reassembling the transmission and will install it as soon as possible. Because we had already reassembled the transmission for a non-working core to exchange for the used unit we now have to disassemble it again to be rebuilt for a working unit and because the customer changing their mind twice we will not be able to complete the work until Tuesday or Wednesday June 1st due to the holiday weekend.
The customer's account of the situation is inaccurate and subjective. We apologized and offered to assist with fixing the damage to her vehicle even though we did not cause any damage. The customer declined our offer. The customer became upset with us because she felt our estimate was too high and this may be her way of 'getting back' at us.
The customer paid for a transmission rebuild and new front axles (installed at no cost). The customer was never charged for any work related to a smoking issue. While we may have spent time trying to diagnose a smoking problem the customer was never charged for it therefore any refund for smoking is not realistic or applicable. The transmission and axles work was done correctly and according to the customer still in working order.
Prior to the customer contacting the Revdex.com I offered the customer a $200 credit towards future repairs which the customer declined (per the attached email submitted with my first response).
The customer's repairs were done correctly - there is no basis for a cash refund.
I have called the customer three times per mike p[redacted] and left messages. Customer has never spoken to us about issues or given us a chance to rectify.
Customer needs to come to the shop so we can assist
The repairs were done at this local shop and the customer has not given the shop an opportunity to rectify the problem. Please contact the shop and we can discuss solutions. Thank you