Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Are you kidding me? I did NOT attempt to receive compensation for more than what I paid I'm not sure where they are getting information, possibly because their customer service is so poor, because they "process and deal with thousands of orders every day" Does this company treat all customers who have issues and questions with their orders in such a condescending manner? Here are the steps I went through just so they don't get confused: Emailed company with issue, asking if they could offer a re-print if I send the original back to them Received horrible customer service, saying they could not do a re-print for free, but could give me a "discount code" Instead of re-print, asked for refund for the money I only spent on their website for shipping, which was $ In the meantime, I emailed 3rd party vendor who I purchased the voucher from, to ask for that portion be refunded and gave them a breakdown of what was happening 3rd party vendor worked with me fantastically, and they will continue to receive my business, this company is just making accusations and sending condescending emails Our photos were taken by a professional photographer and were of the highest quality Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It makes me wonder how many complaints have been issued to this company because my name is Sam, not *** I have also sent different photos to customer service, one of the side to see the color variation and to show that my white canvas was printed with a yellow tint The other two photos were of the entire canvas, one photo was compared to a blank piece of white printing paper to show the color difference I have attached the photo of the entire canvas Also, I have not received any sort of refund from this company, not sure if it went to *** or not
Regards,
*** ***
*** *** purchased a voucher for our product from a
third party merchant
The customer talked with our customer service department
regarding the issue
While we were researching the issue, the customer called
the third party merchant on August **, and requested a refund/store credit
which was issued. Customer requested and
received a merchant credit for the amount they paid for their voucher
The original image which was converted to a sepia tone by
customer had some yellow in it and we reproduced it to the best of our ability
allowing for a color variance as stated on our site. And as mentioned, the customer converted a
color image to sepia or black and white and then we printed the sepia/black and
white image with a color printer. The final
print is very close to the image we received
In the meantime, the customer proceeded to convince us to
reprint the image, never letting us know that they already received a store
credit for their product
We issued the customer a shipping refund on 8-19-prior
to our response on 8-20-(attached). It
may take a few days for the credit to show up on the customer’s card statement
We process and deal with thousands of orders every day
and have millions of customers
We inadvertently copied and pasted their name from an
order form and put down the wrong name in the body of our response, sorry for
the confusion
Again, we apologize for the issue. The customer has and may keep the original print. Per the customer request a Merchant store
credit was issued for the product and we promptly refunded their shipping when
were made aware of the issue
Regards
*** ***
Cc: Credit and
Collections
Dear Revdex.com and Mr. [redacted],
We have sent numerous emails and made several calls to
make sure the customer has received their credits. We have also let the customer know that they
may keep their print.
The customer has received their refund and may keep our
product for free and would appreciate if this matter is closed out. We apologize for the issue.
Thanks for your assistance.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Are you kidding me? I did NOT attempt to receive compensation for more than what I paid. I'm not sure where they are getting information, possibly because their customer service is so poor, because they "process and deal with thousands of orders every day". Does this company treat all customers who have issues and questions with their orders in such a condescending manner? Here are the steps I went through just so they don't get confused:
1. Emailed company with issue, asking if they could offer a re-print if I send the original back to them.
2. Received horrible customer service, saying they could not do a re-print for free, but could give me a "discount code"
3. Instead of re-print, asked for refund for the money I only spent on their website for shipping, which was $13.95
4. In the meantime, I emailed 3rd party vendor who I purchased the voucher from, to ask for that portion be refunded and gave them a breakdown of what was happening.
5. 3rd party vendor worked with me fantastically, and they will continue to receive my business, this company is just making accusations and sending condescending emails.
Our photos were taken by a professional photographer and were of the highest quality.
Regards,
[redacted]
We are one of
the largest providers of specialty photo products in the US. We pride ourselves on providing the best
prints on an array of unique substrates utilizing state-of-the-art equipment
and materials. We operate a large
facility with a top...
notch team of professionals. We have been in business for more than 20
years and have processed millions of direct to consumer prints in our family of
products.
[redacted] placed order #[redacted] with our company for a canvas print.
The print was
taken with a color camera, converted to black and white, we then printed a
black and white image using a color printer.
A black and white print would typically need special treatment when
being converted by the customer. The
color will definitely vary as stated on our website.
The customer
talked with our customer service department and stated that the color was
different than what was ordered. The
customer was asked to take a picture of the canvas and issue and the customer
took a picture of the sides of the canvas so our customer support person
thought there was a different issue. We
went back and forth with a little confusion and we apologize for the issue.
This order
was produced and shipped within our stated policies.
We apologize
for the issue and have issued the customer a refund on their order.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Are you kidding me? I did NOT attempt to receive compensation for more than what I paid I'm not sure where they are getting information, possibly because their customer service is so poor, because they "process and deal with thousands of orders every day" Does this company treat all customers who have issues and questions with their orders in such a condescending manner? Here are the steps I went through just so they don't get confused: Emailed company with issue, asking if they could offer a re-print if I send the original back to them Received horrible customer service, saying they could not do a re-print for free, but could give me a "discount code" Instead of re-print, asked for refund for the money I only spent on their website for shipping, which was $ In the meantime, I emailed 3rd party vendor who I purchased the voucher from, to ask for that portion be refunded and gave them a breakdown of what was happening 3rd party vendor worked with me fantastically, and they will continue to receive my business, this company is just making accusations and sending condescending emails Our photos were taken by a professional photographer and were of the highest quality Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
It makes me wonder how many complaints have been issued to this company because my name is Sam, not *** I have also sent different photos to customer service, one of the side to see the color variation and to show that my white canvas was printed with a yellow tint The other two photos were of the entire canvas, one photo was compared to a blank piece of white printing paper to show the color difference I have attached the photo of the entire canvas Also, I have not received any sort of refund from this company, not sure if it went to *** or not
Regards,
*** ***
We are trying to work with the customer to resolve this issue
Regards,
*** ***
*** *** purchased a voucher for our product from a
third party merchant
The customer talked with our customer service department
regarding the issue
While we were researching the issue, the customer called
the third party merchant on August **, and requested a refund/store credit
which was issued. Customer requested and
received a merchant credit for the amount they paid for their voucher
The original image which was converted to a sepia tone by
customer had some yellow in it and we reproduced it to the best of our ability
allowing for a color variance as stated on our site. And as mentioned, the customer converted a
color image to sepia or black and white and then we printed the sepia/black and
white image with a color printer. The final
print is very close to the image we received
In the meantime, the customer proceeded to convince us to
reprint the image, never letting us know that they already received a store
credit for their product
We issued the customer a shipping refund on 8-19-prior
to our response on 8-20-(attached). It
may take a few days for the credit to show up on the customer’s card statement
We process and deal with thousands of orders every day
and have millions of customers
We inadvertently copied and pasted their name from an
order form and put down the wrong name in the body of our response, sorry for
the confusion
Again, we apologize for the issue. The customer has and may keep the original print. Per the customer request a Merchant store
credit was issued for the product and we promptly refunded their shipping when
were made aware of the issue
Regards
*** ***
Cc: Credit and
Collections
Dear Revdex.com and Mr. [redacted],
We have sent numerous emails and made several calls to
make sure the customer has received their credits. We have also let the customer know that they
may keep their print.
The customer has received their refund and may keep our
product for free and would appreciate if this matter is closed out. We apologize for the issue.
Thanks for your assistance.
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Are you kidding me? I did NOT attempt to receive compensation for more than what I paid. I'm not sure where they are getting information, possibly because their customer service is so poor, because they "process and deal with thousands of orders every day". Does this company treat all customers who have issues and questions with their orders in such a condescending manner? Here are the steps I went through just so they don't get confused:
1. Emailed company with issue, asking if they could offer a re-print if I send the original back to them.
2. Received horrible customer service, saying they could not do a re-print for free, but could give me a "discount code"
3. Instead of re-print, asked for refund for the money I only spent on their website for shipping, which was $13.95
4. In the meantime, I emailed 3rd party vendor who I purchased the voucher from, to ask for that portion be refunded and gave them a breakdown of what was happening.
5. 3rd party vendor worked with me fantastically, and they will continue to receive my business, this company is just making accusations and sending condescending emails.
Our photos were taken by a professional photographer and were of the highest quality.
Regards,
[redacted]
Dear Revdex.com,
We are one of
the largest providers of specialty photo products in the US. We pride ourselves on providing the best
prints on an array of unique substrates utilizing state-of-the-art equipment
and materials. We operate a large
facility with a top...
notch team of professionals. We have been in business for more than 20
years and have processed millions of direct to consumer prints in our family of
products.
[redacted] placed order #[redacted] with our company for a canvas print.
The print was
taken with a color camera, converted to black and white, we then printed a
black and white image using a color printer.
A black and white print would typically need special treatment when
being converted by the customer. The
color will definitely vary as stated on our website.
The customer
talked with our customer service department and stated that the color was
different than what was ordered. The
customer was asked to take a picture of the canvas and issue and the customer
took a picture of the sides of the canvas so our customer support person
thought there was a different issue. We
went back and forth with a little confusion and we apologize for the issue.
This order
was produced and shipped within our stated policies.
We apologize
for the issue and have issued the customer a refund on their order.
Regards, [redacted]