Horizon's Asset Management

Every maintenance issue that the tenant brought to management's attention
was dealt with in a timely and professional manner.
The issue with the overgrown trees is the City of Springfield's
responsibility, and we have notified them of the problem.
Tenant was notified that her lease expired and that the manager would like
to talk to her about signing a new lease.   In no way was she told to
come in and sign a lease within a day.  No increase in the rent would have
been effective until 12/1/15.  It would have been the first increase in
over 3 years for this tenant & it would have  been $10. 
Management does realize that the tenant is on a fixed income. The property
manager spoke with the tenant recently to discuss the rent increase; she was told
that we appreciate her tenancy and would be happy to keep her at her current
rental rate but that she would have to sign a new lease.  The tenant
refused.

The original Security Deposit Reconciliation form was mailed to the former tenant the middle of June to the forwarding address we were provided.  We sent out a second copy on 7/24.  There was a billing error with the June water bill; that bill has been deleted from the tenant's...

account.When the tenant called the office, the property manager was unable to discuss the issue at that time, but told him she would be happy to call him that afternoon.  The tenant then called  the Horizons Asset Mgmt. home office with his complaint. The district manager was made aware of the situation & attempted to call the tenant later but was unsuccessful.  In the meantime, the property manager spoke with the tenant's wife, who was more concerned about the water bill.

rather than   talk about  it through  here _  would rather  show you in person   what  I am talking  about-   1  month   for blinds - I  was  very patient -    caulking   was not done right  new put over old - bathroom never finished from prior maintenance put  sink back on  wall  after it fell off-  maintenance  guy   put something  on walls   said it   needed to dry   and that  was it  I would be more than happy to  show it too you as for the overgrown trees at  curbside  yes   city  was told- I  called   city   -  I sent  district manager pictures of trees on your property not  curbside ones  because   dead  branches   are  falling off them  some are hanging over your apartments  and in the lines .   as for  rent issue  you  got my reason-  My father remodeled houses and I watched him  all the time-  tthat  caulking  job is going to  cause you mor emoney down the road because it  will flake off  and water get back under there .   If you will  check my record  ar your tenant  i am not a COMPLAINER  VERY QUIET   rent  increase  +  water increase just made it  not possible to stay anymore- even though I  really liked it here