Horn Rapids Golf Course Reviews (%countItem)
Horn Rapids Golf Course Rating
Address: 2800 Clubhouse Lane, Richland, Washington, United States, 99354
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I am a monthly member at horn rapids golf course. I pay 119.41 per month. They closed on March 24th due to the stay home order. I was charged 119.41 on March 1st, April 1st, and May 1st. They opened back up today May 5th. I made numerous attempts to contact the golf course to ask why I am getting charged through email, phone, and even commenting on facebook posts. I never heard anything but the owner did like my facebook comment asking about the refunds. Today I was able to contact the golf pro who basically said they have no plans to refund customers. They were closed 6 weeks, a month and a half, and I would like my refund for 180. I feel that this business is acting unethically, taking my money but providing no service in exchange. I have since contacted my bank, cancelled the card that they were using to take the funds from my account, and I plan on filing a dispute to try to get my money back
Between
2015 and 2019 the Horn Rapids Golf Course was losing money and was on the verge
of closing. It had been for sale for several years. The golf course
is the center piece of the Horn Rapids Golf Community and its closure would
have a devastating financial effect on the community. Home values would
significantly drop and continued development in the community would
cease. The Horn Rapids Home Owners Association would eventually go
bankrupt. A number of proposals to save the golf course were discussed
among the City of Richland, the Home Owners Association, and members of the
Horn Rapids Golf Community. But for lack of resources and common
interest, no proposal could be adopted.In March of 2019 *** with the support of a few local investors purchased the golf course in an
attempt to save it. Because the purchase
occurred in the middle of the year, the new owners were obligated to honor all
existing memberships even though they had not collected any of the associated
fees. The new owners solicited input
from existing and past members, as well as non-members living in the Horn
Rapids Golf Community, to understand what changes needed to be made to best
meet the needs of all concerned, including returning the golf course to a financially
viable operation.Many of these changes
have been implemented and others are in progress. One of the implemented
changes was to allow members to purchase annual memberships on a monthly
payment schedule. Many members took advantage
of this change, including the Complainant.On March 25th the golf course was required to close in response to Governor Inslee’s 14-day “Stay
Home, Stay Healthy” order. The order was
extended a couple of times and remains in effect during a phased reopening of
businesses. On May 5th the
golf course was allowed to reopen under the very strict rules of Phase 1 of the
State’s reopening plan. Between March 25th and May 5th the golf course was completely closed. A few employees were allowed to do essential
functions like watering, mowing, and security, but under very strict
rules. While closed, every reasonable effort
was made to keep members informed of the ever changing situation through email
and the Horn Rapids Golf Course website. Unfortunately no one was allowed in the office or Pro Shop to answer
phones.Many members knowing of
and appreciating *** heroic efforts to save the golf course contacted *** and inquired about things they could do to help ensure the golf course would be
able to reopen once the order was lifted. Not a single complaint was heard until we received notice of a complaint
from the Revdex.com.Once we became aware
of this complaint, we reached out to this member to resolve his complaint. He had purchased an annual membership on a
monthly payment plan. We agreed to
refund him one payment, which he accepted. Additionally, however, he requested that we cancel his membership, which
we did. We believe we have resolved his
complaint.We do not know how
the COVID-19 Pandemic has affected this person’s health, job, or financial
circumstances. We do, however, wish him
the best and look forward to serving him again sometime in the future.Sincerely,Howard RChief Financial
OfficerHJBT Properties LLCHorn Rapids Golf
Course
I am a monthly member at horn rapids golf course. I pay 119.41 per month. They closed on March 24th due to the stay home order. I was charged 119.41 on March 1st, April 1st, and May 1st. They opened back up today May 5th. I made numerous attempts to contact the golf course to ask why I am getting charged through email, phone, and even commenting on facebook posts. I never heard anything but the owner did like my facebook comment asking about the refunds. Today I was able to contact the golf pro who basically said they have no plans to refund customers. They were closed 6 weeks, a month and a half, and I would like my refund for 180. I feel that this business is acting unethically, taking my money but providing no service in exchange. I have since contacted my bank, cancelled the card that they were using to take the funds from my account, and I plan on filing a dispute to try to get my money back
Between
2015 and 2019 the Horn Rapids Golf Course was losing money and was on the verge
of closing. It had been for sale for several years. The golf course
is the center piece of the Horn Rapids Golf Community and its closure would
have a devastating financial effect on the community. Home values would
significantly drop and continued development in the community would
cease. The Horn Rapids Home Owners Association would eventually go
bankrupt. A number of proposals to save the golf course were discussed
among the City of Richland, the Home Owners Association, and members of the
Horn Rapids Golf Community. But for lack of resources and common
interest, no proposal could be adopted.In March of 2019 *** with the support of a few local investors purchased the golf course in an
attempt to save it. Because the purchase
occurred in the middle of the year, the new owners were obligated to honor all
existing memberships even though they had not collected any of the associated
fees. The new owners solicited input
from existing and past members, as well as non-members living in the Horn
Rapids Golf Community, to understand what changes needed to be made to best
meet the needs of all concerned, including returning the golf course to a financially
viable operation.Many of these changes
have been implemented and others are in progress. One of the implemented
changes was to allow members to purchase annual memberships on a monthly
payment schedule. Many members took advantage
of this change, including the Complainant.On March 25th the golf course was required to close in response to Governor Inslee’s 14-day “Stay
Home, Stay Healthy” order. The order was
extended a couple of times and remains in effect during a phased reopening of
businesses. On May 5th the
golf course was allowed to reopen under the very strict rules of Phase 1 of the
State’s reopening plan. Between March 25th and May 5th the golf course was completely closed. A few employees were allowed to do essential
functions like watering, mowing, and security, but under very strict
rules. While closed, every reasonable effort
was made to keep members informed of the ever changing situation through email
and the Horn Rapids Golf Course website. Unfortunately no one was allowed in the office or Pro Shop to answer
phones.Many members knowing of
and appreciating *** heroic efforts to save the golf course contacted *** and inquired about things they could do to help ensure the golf course would be
able to reopen once the order was lifted. Not a single complaint was heard until we received notice of a complaint
from the Revdex.com.Once we became aware
of this complaint, we reached out to this member to resolve his complaint. He had purchased an annual membership on a
monthly payment plan. We agreed to
refund him one payment, which he accepted. Additionally, however, he requested that we cancel his membership, which
we did. We believe we have resolved his
complaint.We do not know how
the COVID-19 Pandemic has affected this person’s health, job, or financial
circumstances. We do, however, wish him
the best and look forward to serving him again sometime in the future.Sincerely,Howard RChief Financial
OfficerHJBT Properties LLCHorn Rapids Golf
Course