Horn's Outdoor Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

To Whom it may concern, In response to your letter of July 8, 2015, when Mr [redacted] came in to pick up the hitch, with his son, that dayWe have already contacted [redacted] about this issue and they told us that it did not come with the hitch and charged us for the hitchWe were only charging the customer cost and shippingWhen Mr***'s son continued to get very loud and swear at our parts person, we, at that point, said we would keep the hitch and look into the matter furtherEnclosed you will find emails from our DSM about the confusion of this productWhen we got word from our DSM that they were going to pay for it because it was confusion and misrepresentation on their part, we sent the hitch to Mr***, at no charge, which was delivered on July 10th at 12:pm.Sincerely, Laura H [redacted] Horn's Outdoor, Inc.###-###-####

To Whom it may concern, In response to your letter of July 8, 2015, when Mr*** came in to pick up the hitch, with his son, that dayWe have already contacted *** *** about this issue and they told us that it did not come with the hitch and charged us for the hitchWe were only charging
the customer cost and shippingWhen Mr***'s son continued to get very loud and swear at our parts person, we, at that point, said we would keep the hitch and look into the matter furtherEnclosed you will find emails from our DSM about the confusion of this productWhen we got word from our DSM that they were going to pay for it because it was confusion and misrepresentation on their part, we sent the hitch to Mr***, at no charge, which was delivered on July 10th at 12:pm.Sincerely,
Laura H***Horn's Outdoor, Inc.###-###-####

To Whom it may concern, In response to your letter of July 8, 2015, when Mr*** came in to pick up the hitch, with his son, that dayWe have already contacted *** *** about this issue and they told us that it did not come with the hitch and charged us for the hitchWe were only charging the
customer cost and shippingWhen Mr***'s son continued to get very loud and swear at our parts person, we, at that point, said we would keep the hitch and look into the matter furtherEnclosed you will find emails from our DSM about the confusion of this productWhen we got word from our DSM that they were going to pay for it because it was confusion and misrepresentation on their part, we sent the hitch to Mr***, at no charge, which was delivered on July 10th at 12:pm.Sincerely,Laura H***Horn's Outdoor, Inc.###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***