Hornblower Cruises & Events

Hello, [redacted] booked a dinner cruise for a party of two on 5/4/ At the time of booking over the phone we processed one [redacted] giftcard valued at $ See attached reservation with this amount applied (split into two amounts for accounting purposes) He said he had another card, but did not have the card number at that time, so we were not able to apply this to his booking We asked him to bring both cards when he arrived for the cruise and we would apply the second card at that timeUpon arrival on the evening of the cruise the guest did not bring either card We had him sign an authorization that he would bring the card to us within days, otherwise he would be charged for the original $ [redacted] cardIf he brought the 2nd card we agreed to apply that and refund him an additional $ We have not processed any further chargesHe called us after the cruise to say we had overcharged him and owed him $ This is not correct We explained to him the same information as we are sharing with you He never turned in his [redacted] cards and currently owes us $in either the form of the [redacted] card or cash He was required to bring this card and turn it in at chewhich he did notIf he sends us the original card we will settle his account We are still willing to take the 2nd card and apply that after the fact which will give him a $refund If we do not receive either card, we will process his credit card for the outstanding $Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am very upset to have a response that is a complete lie I turned in the card from *** and I expect to be credited the money owed and promised to me I turned in the card as requested and told there would be a credit to my account I did not get the person's full name but I do believe a person named *** was involved in receiving my card
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to the clients concerns, we have still not received the $50 [redacted] card from the guest.  However, we applied the $50 payment to his reservation as noted on the attached paperwork.  Technically he agreed to send the card to us within 10 days but we still have not received it.  Even though we don't have the card as agreed, we will still honor the $50 credit that has been applied as noted on attached.

Revdex.com:At this time, I have not been contacted by Hornblower Cruises & Events regarding complaint ID [redacted].Sincerely,[redacted]

A refund check has been issued and sent via First Class [redacted] Mail.

Hello,[redacted] booked a dinner cruise for a party of two on 5/4/17.  At the time of booking over the phone we processed one [redacted] giftcard valued at $50.  See attached reservation with this amount applied (split into two amounts for accounting purposes).  He said he...

had another card, but did not have the card number at that time, so we were not able to apply this to his booking.  We asked him to bring both cards when he arrived for the cruise and we would apply the second card at that time. Upon arrival on the evening of the cruise the guest did not bring either card.  We had him sign an authorization that he would bring the card to us within 10 days, otherwise he would be charged for the original $50 [redacted] card. If he brought the 2nd card we agreed to apply that and refund him an additional $50.  We have not processed any further charges. He called us after the cruise to say we had overcharged him and owed him $100.  This is not correct.  We explained to him the same information as we are sharing with you.  He never turned in his [redacted] cards and currently owes us $50 in either the form of the [redacted] card or cash.  He was required to bring this card and turn it in at check-in which he did not. If he sends us the original card we will settle his account.  We are still willing to take the 2nd card and apply that after the fact which will give him a $50 refund.  If we do not receive either card, we will process his credit card for the outstanding $50. Sincerely,[redacted]

The desired settlement requested by the customer has been satisfied the same day (January **, 2016) the complaint was issued to us by the Revdex.com.  On January [redacted], a check in the amount of $158.00 was sent to the purchaser, [redacted], the complainants partner at the address that was...

provided by him.   Thank You
 
---Andy C[redacted]Accounting ManagerHornblower Cruises & Events - New York Hornblower Landing[redacted]
[redacted]
[redacted]P: ###-###-####  ext. [redacted]D: ###-###-####[redacted]
[redacted]

Review: Horn blower sells an audio tour of the statue of liberty and Ellis Island. Their audio tour failed to work during our cruise. We sat around for 2 hours waiting for the tour and then once on it.. sat on the boat in silence.

When I complained they offered me a refund. I have the refund/ customer complaint form that was signed and approved by the manager there, Rob M[redacted]. However, despite contacting Rob M[redacted], Guest Services Manager and Robert R[redacted], corporate accounts payable, several times... I have not received my refund check. The cruise date was 7/**/15.Desired Settlement: I would like the refund they told me I would be receiving.

Business

Response:

A refund check has been issued and sent via First Class [redacted] Mail.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On the night of 06/**/2013 at 9:31PM I was improperly charged for services I did not order. After speaking with the manager about a $158.40 credit card charge, she rightfully admitted fault and "remedied" the situation by "crediting" me with $84 in overpaid money. Despite the claim made by the manager and her employee, [redacted], as well as a picture of the receipt showing a potential credit in my favor, I was charged $158.40 for a service that I never ordered. With an assumption that an innocent mistake was made on the part of the merchant, I called the merchant in an attempt to receive the money I was owed. After calling multiple departments and leaving several messages with references to the date, time and manager as well as my personal contact information I was disappointed when not a single response was made by the merchant. I will boycott this business and hope no future customer suffers from its blatant disregard for proper ethical behavior and basic customer service.Desired Settlement: $158.40 charged reduced to the appropriate $74.40 after appropriate removal of wrongfully charged $84.

Review: THIS IS THE NOTE I SENT TO THE COMPANY AND SEVERAL OTHER CUSTOMERS WERE RIGHT BEHIND ME WITH THE SAME COMPLAINT. MY PARTNER CHRIS HEESPELINK PAID FOR THE TICKETS SO WE PUT HIS NAME ON THE REFUND FORM.

This past weekend we went to NY to celebrate a family milestone (the matriarchs 80th birthday). As part of the trip, we decided to take a trip to the Statue of Liberty. We purchased our tickets $120 from a vendor of yours at Battery Park. He put us into a cab $10, to ensure that we made it to the 1:00 boat. We arrived at the boat in time and were told they were full and we would have to wait 1.5 hours. We couldn't due to previous commitments. We went inside and asked for a refund. We were told that refunds could not be issued there and then for tickets purchased from one of your vendors off-site. We would need to wait 1 month or so for a check. We were appalled. I will NEVER recommend your company and frankly, YOU need to get a handle on who is representing you on the street. I went back to Battery Park to see if I could find the ticket seller and I couldn't. We are out of pocket the following:

$120 for the tickets

$10 for the cab

$28 to park

I will be reporting this to the Better Business also.Desired Settlement: We would like an expedited refund for the tickets, the cab and the parking.

$120

$10

$28

Business

Response:

The desired settlement requested by the customer has been satisfied the same day (January **, 2016) the complaint was issued to us by the Revdex.com. On January [redacted], a check in the amount of $158.00 was sent to the purchaser, [redacted], the complainants partner at the address that was provided by him. Thank You ---Andy C[redacted]Accounting ManagerHornblower Cruises & Events - New York Hornblower Landing[redacted]

[redacted]P: ###-###-#### ext. [redacted]D: ###-###-####[redacted]