Horne Dodge Chrysler Jeep

AS PER OUR RESPONSE TO THIS COMPLAINT WE ARE STAYING FIRM ON OUR DECISION THAT MRS [redacted] WAS GIVE HALF OF THE PROFIT OF THE TRADE AND FEEL THAT WE HAVE BEEN FAIR WITH OUR DECISION IM SORRY FOR ANY INCONVIENCE TO MRS [redacted] BUT SHE IS THE ONE THAT AGREED TO SIGN OFF ON THE TRADE FOR DOLLARS

the customer is correct that we did take a trade in with out her signing off on the title but in the state of Arizona it is not always required to have both signatures and after doing further research [redacted] the general manager found that in the state of Texas that it does require both signatures and after a few phone conversations with Mrs [redacted] we came to an agreement of four hundred dollars which was more than have of the vehicles value after payoff for her to sign off on the title she has since decided not to honor that agreement but has cashed our check which I can send a copy if necessary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** , I contacted them ,and I was mailed all paper work that needed to be signed and I have copies of it ,that include the check for dollars , and if Arizona has different laws , they new the truck was registered in another state , and I contacted them , I was told that payoff was less than ,that was given for the truck but like I said I was not present ,at time of trade and everthing was mailed to me I needed to sign and that was it , I wasn't notified of how much was given ,payments or anthing of that nature , and only after I contacted them did they ,call me back and ask me to sign off on the truck ,because I told them to call the buyer and tell him to bring the truck back ,and they told me they couldn't contact him ,to just sign off on the truck , I feel very mistreated ,and under paid for what has happened , I knew they weren't suppose to do that and I don't work for a dealership , a car was sold out from underneath me , and I was pressured to sign papers ,

AS PER OUR RESPONSE TO THIS COMPLAINT WE ARE STAYING FIRM ON OUR DECISION THAT MRS. [redacted] WAS GIVE HALF OF THE PROFIT OF THE TRADE AND FEEL THAT WE HAVE BEEN FAIR WITH OUR DECISION.  IM SORRY FOR ANY INCONVIENCE TO MRS. [redacted] BUT SHE IS THE ONE THAT AGREED TO SIGN OFF ON THE TRADE FOR 400 DOLLARS

the customer is correct that we did take a trade in with out her signing off on the title but in the state of Arizona it is not always required to have both signatures and after doing further research [redacted] the general manager found that in the state of Texas that it does require both...

signatures and after a few phone conversations with Mrs. [redacted]  we came to an agreement of four hundred dollars which was more than have of the vehicles value after payoff for her to sign off on the title she has since decided not to honor that agreement but has cashed our check which I can send a copy if necessary

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] ,   I contacted them ,and I was mailed all paper work that needed to be signed and I have copies of it ,that include the check for 400 dollars , and if Arizona has different laws , they new the truck was registered in another state , and I contacted them , I was told that payoff was less than 1600 ,that 2500 was given for the truck but like I said I was not present ,at time of trade and everthing was mailed to me I needed to sign and that was it , I wasn't notified of how much was given ,payments or anthing of that nature , and only after I contacted them did they ,call me back and ask me to sign off on the truck ,because I told them to call the buyer and tell him to bring the truck back ,and they told me they couldn't contact him ,to just sign off on the truck , I feel very mistreated ,and under paid for what has happened , I knew they weren't suppose to do that and I don't work for a dealership , a car was sold out from underneath me , and I was pressured to sign papers ,

AS PER OUR RESPONSE TO THIS COMPLAINT WE ARE STAYING FIRM ON OUR DECISION THAT MRS. [redacted] WAS GIVE HALF OF THE PROFIT OF THE TRADE AND FEEL THAT WE HAVE BEEN FAIR WITH OUR DECISION.  IM SORRY FOR ANY INCONVIENCE TO MRS. [redacted] BUT SHE IS THE ONE THAT AGREED TO SIGN OFF ON THE TRADE FOR 400 DOLLARS

the customer is correct that we did take a trade in with out her signing off on the title but in the state of Arizona it is not always required to have both signatures and after doing further research [redacted] the general manager found that in the state of Texas that it does require both...

signatures and after a few phone conversations with Mrs. [redacted]  we came to an agreement of four hundred dollars which was more than have of the vehicles value after payoff for her to sign off on the title she has since decided not to honor that agreement but has cashed our check which I can send a copy if necessary

Review: this dealership took a trade in on an "and" title not an "or" title without signature of both owners ,and let the purchaser drive off the lot ,with out the consent of the owner of the vehecile he traded for it , ( a dealership cannot transfer title ,or submit payoff without both signatures ) and did not make an attempt to contact the owner during sale ..then starting to contact me in an abrupt manner about signing off on a title ,that I was unaware was being sold ..to my knowledge they have made no contact ,with the owner who traded the vehecicle he did not have ownership to sell ,,Desired Settlement: I am requesting half of what was given for the truck as a trade in ,not being present during trade and having no knowledge of trade , I don't know how much was given as a trade ,because I am the primary co owner of the truck in question ,

Business

Response:

the customer is correct that we did take a trade in with out her signing off on the title but in the state of Arizona it is not always required to have both signatures and after doing further research [redacted] the general manager found that in the state of Texas that it does require both signatures and after a few phone conversations with Mrs. [redacted] we came to an agreement of four hundred dollars which was more than have of the vehicles value after payoff for her to sign off on the title she has since decided not to honor that agreement but has cashed our check which I can send a copy if necessary

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] , I contacted them ,and I was mailed all paper work that needed to be signed and I have copies of it ,that include the check for 400 dollars , and if Arizona has different laws , they new the truck was registered in another state , and I contacted them , I was told that payoff was less than 1600 ,that 2500 was given for the truck but like I said I was not present ,at time of trade and everthing was mailed to me I needed to sign and that was it , I wasn't notified of how much was given ,payments or anthing of that nature , and only after I contacted them did they ,call me back and ask me to sign off on the truck ,because I told them to call the buyer and tell him to bring the truck back ,and they told me they couldn't contact him ,to just sign off on the truck , I feel very mistreated ,and under paid for what has happened , I knew they weren't suppose to do that and I don't work for a dealership , a car was sold out from underneath me , and I was pressured to sign papers ,

Business

Response:

AS PER OUR RESPONSE TO THIS COMPLAINT WE ARE STAYING FIRM ON OUR DECISION THAT MRS. [redacted] WAS GIVE HALF OF THE PROFIT OF THE TRADE AND FEEL THAT WE HAVE BEEN FAIR WITH OUR DECISION. IM SORRY FOR ANY INCONVIENCE TO MRS. [redacted] BUT SHE IS THE ONE THAT AGREED TO SIGN OFF ON THE TRADE FOR 400 DOLLARS