We are very sorry that Mr. [redacted] was unsatisfied with the vessel purchase. When [redacted], president of [redacted] became aware of the situation he contacted Mr [redacted] and offered to give him his money back on the boat. Mr [redacted] refused the offer.
size="2">
[redacted] has been in business for 33 years and we pride ourselves in our many satisfied customers. We take any issues very seriously and try to rectify them.
Concern,
[redacted]'s did consummate the purchase a 2005 [redacted] boat from Diamond [redacted] on May 11 2013. Mrs. [redacted] and her husband originally
visited our showroom on Dec. 28 2013, at that time she was aware that the vessel would be sold
as-is. We did discuss the option of her having an independent marine surveyor inspect the boat
prior to her purchasing, she conveyed to me that she and her husband had plenty of knowledge
about boats and were comfortable inspecting the boat themselves. On that date she had
concerns about a few items most important one, being minor water leak in the forward cabin
from the exterior anchor cabinet. We agreed if they purchased the boat these items would be
repair prior to them closing on the boat and taking possession of the boat. Over the next few
months Mrs. [redacted] was very skeptical about the leak and how the boat would run. We had
reassured her that if the boat was not what she wanted we would be more than happy to refund
her deposit before delivery in May. When she arrived on 5 /05/2014 for the sea trail and final
inspeciion she had a punch list of new items that were a concern to her.(view attached
documents). At that time she became very defensive and I suggested that we.refund her deposit
and part ways before entering in to this contract. She was persistent in that this boat was what
she wanted. We then repaired all ltems on her punch list and scheduled another deliver
date. With over 35 years in retail sales, I had the feeling that Mrs. [redacted] had much higher
expectations of this used vessel than I could ever deliver her. I suggested agajn that we refund
her deposit and cancel the sale; she insisted that we had an agreement and.she wanted to
consummate the sale. On OSl11l1013 she re-inspected the vessel accepted the conditions,
paid in full and had taken possession. Approximately two month later she notified Diamond
[redacted] that she had incurred a repair issue and wanted to know what Diamond [redacted] was
going to do about it. we told her to forward all repair invoices and we would review them to see
if these items were listed on any of the punch lists, service memos, etc. we had previous had on
file. we then notified her that the repairs that were needed were normal repairs from wear and
tear on a 9 year old vessel and Diamond [redacted] had no legal obligation since the vessel was
sold as-is two months prior.
lf you have any questions of the details of this transaction, please do not hesitate to contact me
by phone or email.
Diamond [redacted] prides ourself with 35 years of providing impeccable customer service.
Thank you,
[redacted]
###-###-####
We are very sorry that Mr. [redacted] was unsatisfied with the vessel purchase. When [redacted], president of [redacted] became aware of the situation he contacted Mr [redacted] and offered to give him his money back on the boat. Mr [redacted] refused the offer.
size="2">
[redacted] has been in business for 33 years and we pride ourselves in our many satisfied customers. We take any issues very seriously and try to rectify them.
To Whom lt MaY...
Concern,
[redacted]'s did consummate the purchase a 2005 [redacted] boat from Diamond [redacted] on May 11 2013. Mrs. [redacted] and her husband originally
visited our showroom on Dec. 28 2013, at that time she was aware that the vessel would be sold
as-is. We did discuss the option of her having an independent marine surveyor inspect the boat
prior to her purchasing, she conveyed to me that she and her husband had plenty of knowledge
about boats and were comfortable inspecting the boat themselves. On that date she had
concerns about a few items most important one, being minor water leak in the forward cabin
from the exterior anchor cabinet. We agreed if they purchased the boat these items would be
repair prior to them closing on the boat and taking possession of the boat. Over the next few
months Mrs. [redacted] was very skeptical about the leak and how the boat would run. We had
reassured her that if the boat was not what she wanted we would be more than happy to refund
her deposit before delivery in May. When she arrived on 5 /05/2014 for the sea trail and final
inspeciion she had a punch list of new items that were a concern to her.(view attached
documents). At that time she became very defensive and I suggested that we.refund her deposit
and part ways before entering in to this contract. She was persistent in that this boat was what
she wanted. We then repaired all ltems on her punch list and scheduled another deliver
date. With over 35 years in retail sales, I had the feeling that Mrs. [redacted] had much higher
expectations of this used vessel than I could ever deliver her. I suggested agajn that we refund
her deposit and cancel the sale; she insisted that we had an agreement and.she wanted to
consummate the sale. On OSl11l1013 she re-inspected the vessel accepted the conditions,
paid in full and had taken possession. Approximately two month later she notified Diamond
[redacted] that she had incurred a repair issue and wanted to know what Diamond [redacted] was
going to do about it. we told her to forward all repair invoices and we would review them to see
if these items were listed on any of the punch lists, service memos, etc. we had previous had on
file. we then notified her that the repairs that were needed were normal repairs from wear and
tear on a 9 year old vessel and Diamond [redacted] had no legal obligation since the vessel was
sold as-is two months prior.
lf you have any questions of the details of this transaction, please do not hesitate to contact me
by phone or email.
Diamond [redacted] prides ourself with 35 years of providing impeccable customer service.
Thank you,
[redacted]
###-###-####