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Horner & Newell, Inc.

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Horner & Newell, Inc. Reviews (1)

Review: Approximately three years ago we became clients of Horner & Newell, Inc with them representing us and our property at [redacted]. The renters at that time were behind in their rent and [redacted], a Horner & Newell emplyoee, was able to evict them. She also collected some of our back rent.

On 11/1/2011 [redacted] rented the property to a [redacted] and [redacted] for six months. They paid the full six month rent with a check upfront and moved in on a Friday. When Horner & Newell took the check to the bank the following Monday the renters had stopped payment. They stayed in the property for three months without paying rent and were evicted. At no time during their stay did they sign the electric account into their name. Leaving they took our washer, dryer, and a vacuum cleaner belonging to the rental property.

The total rent bill was $2685.00, electric $201.05, plus the cost for the washer, dryer, and vacuum cleaner a total cost of approximately $500.00.

My wife and I have tried since Feb 2012 for resolution in this matter.Desired Settlement: Payment of rent, electrical bill, and stolen property.

Business

Response:

Dear [redacted]:

We are in receipt of the above referenced letter pertaining to our management of [redacted] for [redacted]. Their complaint was that the last tenant, [redacted] and [redacted], left owing back rent, utilities and damages. [redacted] emailed us on March 17 ,2074 regarding the status of collecting the balance due from the tenant. Per the email, we advised that we have tried to locate [redacted] and [redacted] to collect, but have not had any success in doing so. We suggested forwarding the case to a collection attorney, but never heard back from [redacted].

The history of this situation is as follows. We received the application from [redacted] and [redacted] to rent the home and we contacted [redacted] upon which she approved the application. When we found out the payment had been stopped on the check, we immediately notified the owner and began the eviction process. Upon eviction, we found the tenants had vacated and taken the washer and dryer. We did pursue the tenant for rent through the court system and obtained judgments totaling $[redacted]. We advised [redacted] that we could only sue for the value of the washer and dryer once we were able to locate the previous tenant. Since we obtained those judgments, we have been regularly attempting to locate the tenants in an effort to collect the amount owed.

Our management agreement with the owner states that we are not liable for any .unpaid rent or damages from a tenant,, We do our best to collect, but we are not a collections agency. We were successful in collecting from a previous tenant that they had placed in the home and we have tried to collect on [redacted] and [redacted]. We have again emailed and called [redacted] to keep the lines of communication open and to see if they would like for us to forward this to a collections attorney. A collections attorney would have more legal avenues to track down the tenant than we do, As of this date, we have not heard back from them.

We would very much like to resolve this issue. We understand this was a large loss for [redacted] and are doing our best to collect for them. Please advise of any additional information we can provide or any recommendations to help resolve this.

Sincerely,

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Description: Real Estate, Offices of Real Estate Agents and Brokers (NAICS: 531210)

Address: 9840 Oxbridge Place  Suite 100, Richmond, Virginia, United States, 23236

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