From: [redacted] Sent: Tuesday, September 02, 8: AMTo: drteamSubject: Response to Complaint ID [redacted] On August 22, we received the work order for Mr [redacted] on his washer machine stating that it had overflowed and wanted our insurance telephone numberWe told him we had to go out there first and make a report and submit it to our insurance companyThat same day we sent out a technicianHe took pictures and submitted paperwork to our insurance companyOur insurance company talked to Mr [redacted] on the 25th of AugustMr [redacted] has been assigned a claim number and they have been working with the customer -Hornet Appliance Services LLC
Absolutely horribleWaited days for appointment, technician said he would have to order parts Once parts came in, said it would be another week to schedule repair Wound up buying parts (in stock everywhere) and fixing myself Lousy customer service, and level of arrogance that was unbelievable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
They did not give me information that fastIt took about a weekThey gave me a insurance brokers phone number who was very rude I called in daily to talk to manager and keep getting *** she was rude also and did not feel worth of damages was worth having the manager call meEven after all this they recommend my warranty company not replace washerWarranty company said manager who never saw washer took tech that came out not to do soI would never do business with this company again no matter what
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Pay for my repairs and apologize
Regards,
Sent: Wednesday, September 24, 2014 8:42 AMTo: drteamSubject: Respose To Complaint ID [redacted]
Intermittent problems in our field are scarce, but they do happen as in the case with Mr. [redacted] washer. We have been out to his home three times because according to the customer, the washer leaks. All three times that we have been out there the washer machine never leaked. The only thing we noticed with his washer was that the fill valve was slow to turn off after power was removed from the washer. As a precaution, we replaced the valve. The washer worked fine for approx. two months. Mr. [redacted] called us the third time stating the washer flooded his home. We again went out to his home and tested the washer twice. The machine did not fail, it washed and spinned correctly. No leaks were detected with the washer. We did verify water damage to his home, but we can not be 100% sure that it was the washer that caused the damage. Mr. [redacted] wanted repairs done to his home and he has filed a claim with our insurance. As a courtesy to Mr. [redacted], we also recommended replacement of his washer machine to his insurance company. We were unaware that his insurance company denied our recommendation. His insurance company has the final say in the matter of his replacement, not Hornet Appliance. We are sorry that Mr. [redacted] feels that we were slow in response, but we did verify the damages to his home, provide the phone number for our insurance company to file a claim, and recommended replacement to his appliance.
From: [redacted] Sent: Tuesday, September 02, 2014 8:54...
AMTo: drteamSubject: Response to Complaint ID [redacted]
On August 22, 2014 we received the work order for Mr. [redacted] on his washer machine stating that it had overflowed and wanted our insurance telephone number. We told him we had to go out there first and make a report and submit it to our insurance company. That same day we sent out a technician. He took pictures and submitted paperwork to our insurance company. Our insurance company talked to Mr. [redacted] on the 25th of August. Mr. [redacted] has been assigned a claim number and they have been working with the customer.
From: [redacted] Sent: Tuesday, September 02, 8: AMTo: drteamSubject: Response to Complaint ID [redacted] On August 22, we received the work order for Mr [redacted] on his washer machine stating that it had overflowed and wanted our insurance telephone numberWe told him we had to go out there first and make a report and submit it to our insurance companyThat same day we sent out a technicianHe took pictures and submitted paperwork to our insurance companyOur insurance company talked to Mr [redacted] on the 25th of AugustMr [redacted] has been assigned a claim number and they have been working with the customer -Hornet Appliance Services LLC
Lied about appointment time and very rude when questioned
Absolutely horribleWaited days for appointment, technician said he would have to order parts Once parts came in, said it would be another week to schedule repair Wound up buying parts (in stock everywhere) and fixing myself Lousy customer service, and level of arrogance that was unbelievable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
They did not give me information that fastIt took about a weekThey gave me a insurance brokers phone number who was very rude I called in daily to talk to manager and keep getting *** she was rude also and did not feel worth of damages was worth having the manager call meEven after all this they recommend my warranty company not replace washerWarranty company said manager who never saw washer took tech that came out not to do soI would never do business with this company again no matter what
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Pay for my repairs and apologize
Regards,
Sent: Wednesday, September 24, 2014 8:42 AMTo: drteamSubject: Respose To Complaint ID [redacted]
Intermittent problems in our field are scarce, but they do happen as in the case with Mr. [redacted] washer. We have been out to his home three times because according to the customer, the washer leaks. All three times that we have been out there the washer machine never leaked. The only thing we noticed with his washer was that the fill valve was slow to turn off after power was removed from the washer. As a precaution, we replaced the valve. The washer worked fine for approx. two months. Mr. [redacted] called us the third time stating the washer flooded his home. We again went out to his home and tested the washer twice. The machine did not fail, it washed and spinned correctly. No leaks were detected with the washer. We did verify water damage to his home, but we can not be 100% sure that it was the washer that caused the damage. Mr. [redacted] wanted repairs done to his home and he has filed a claim with our insurance. As a courtesy to Mr. [redacted], we also recommended replacement of his washer machine to his insurance company. We were unaware that his insurance company denied our recommendation. His insurance company has the final say in the matter of his replacement, not Hornet Appliance. We are sorry that Mr. [redacted] feels that we were slow in response, but we did verify the damages to his home, provide the phone number for our insurance company to file a claim, and recommended replacement to his appliance.
-Hornet Appliance Services LLC.
From: [redacted] Sent: Tuesday, September 02, 2014 8:54...
AMTo: drteamSubject: Response to Complaint ID [redacted]
On August 22, 2014 we received the work order for Mr. [redacted] on his washer machine stating that it had overflowed and wanted our insurance telephone number. We told him we had to go out there first and make a report and submit it to our insurance company. That same day we sent out a technician. He took pictures and submitted paperwork to our insurance company. Our insurance company talked to Mr. [redacted] on the 25th of August. Mr. [redacted] has been assigned a claim number and they have been working with the customer.
-Hornet Appliance Services LLC.