Hornig Company

Initial Business Response / [redacted] (1000, 8, 2016/02/19) */ The consumer contacted us to say that she was backing out because we didn't have a garage for herInitially, when the customer applied, we told her that there was a wait list for garages and that we didn't think that we would have one until March or April (she was going to move in March 1st)She choose to move forward with the application anywayThe manager audited the garage list that afternoon, double checked the actual garages the next morning and found one for herWhen the manager contacted her to let her know that we had a garage, she said that she was no longer interested because there wasn't a garage availableThe manager explained that she had a garage for her and had never said that she wouldn't have one by the time she moved inWe were able to meet her needs, but she insisted that she had changed her mind and demanded her deposit backPer our pre-lease deposit, if an approved applicant changes his/ her mind, after the apartment is reserved and taken off the market, the deposit is retainedSee attached pre-lease agreement with consumer's signature on itThe customer then contacted our home office and spoke to the Portfolio Manager who then explained her options: move in (with a garage) or back out and loose the depositThe customer did not want to move in so we retained her deposit per the agreement Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told initially I had to wait for a garageI was told one would be available upon move inWhen I was contacted and told I had been approved, this is when I was told a garage was not available until approximately April or MayThen and only then did I change my mindThe next day after I requested the return of my deposit is when I was told that mysteriously now a garage was availableI MUST have a garage as I explained due to a domestic situation which involved damage to my vehicleThis is the whole reason for the move in the dead of winterThere is no way I would except a apartment without a garageHorning broke the agreement by lying to me saying they would have one upon move in because they knew they would steal my depositAgain, I was told the day I was approved they had no garage, not before so therefore I did not break the agreementThe staff at Rose Mall did and I disserve my deposit backI was also told that they had several applications for this same unit that "did not work out" so they were determined to steal my deposit seemingly because others had backed out or were not approvedIn addition, To keep the entire $is unreasonableI may have agreed if it was a portion but I still did not break the agreement Rose Mall staff did by lying to me just to get that trouble some unit rentedI was purposely and conveniently told after I was approved they had no garageThis was and is deceptive practiceThis is way to dangerous for my family and myself to agree to no garageI would not do that as I have statedI was completely taken advantage of and lied toI DID NOT BREAK THE AGREEMENT, Hornig did

In response to complaint: [redacted] states that our pricing for our garage spaces is being gender discriminativeThis is falseOur procedure when renting a garage stall is the following: Garage stalls rent at market price at the time of the request Currently, October the market rent is $65/month per garage stallThis can be seen as [redacted] started renting his garage stall in August of and at that time the market price for a garage was $In addition, there are two residents who started renting garage stalls in who are paying $per month, again the market price from when they started renting those garagesThe residents who started renting garage stalls in and are being charged $50/month [redacted] as well as another resident within the building started renting their garage stalls at the current market rate of $in [redacted] is a unit multifamily apartment building with no on-site leasing office Therefore, we are unable to provide package acceptance service to our residents [redacted] does have a controlled entry system at the building Residents are encouraged to shut the doors behind them and not allow access to anyone other than their guestsIf you encounter an issue with a missing package please contact Amy [redacted] at Hornig Companies directly @ ###-###-####To ensure proper delivery from multiple delivery companies, we suggest you have them shipped with signature required or have them held at the delivery vendor location for pick-up