Horn's Sales & Service, Inc.

Dear Ms. [redacted], Thank you for sharing Mr. [redacted] complaint concerning him not receiving the couch for his Cyclonefifth wheel.  Unfortunately, I only learned of the problem when I received the complaint from you.In researching this problem I found out we'd actually ordered the...

couch weeks before the [redacted]took delivery of their Cyclone.  Joel [redacted] has been working with Dustin [redacted] from Cycloneattempting to get the couch and have it shipped to Texas.  After receiving the complaint we asked Dustin tocall Mr.  [redacted] and share with Scott that [redacted] had in fact ordered the couch and been following up regularlywith Cyclone but Cyclone hadn't been able to locate the proper sofa.  During that conversation Dustin told Scott he'd finally been able to locate the proper sofa and would ship it to a Texas Cyclone dealer. We have called Mr. [redacted] and offered to reimburse him the $490 plus $24.50 in tax.  However, after Scottspoke with Dustin from Cyclone he said he'd prefer having the sofa.  I'll follow up with you next week to verify the sofa has in fact been  sent to Mr.  [redacted].  If it hasn't we'll send Scott a check. Sincerely, Greg [redacted]