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Horrell Metal Buildings

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I am the owner and operator of Dennis's Auto Service and I am responding to the complaint filed by ***r on July 10, 2015.Mr***r brought his vehicle in to me to test drive after another mechanic had told him that thecatalytic converter needed to be replacedI drove the vehicle out to
the edge of town where I couldaccelerate It to SS miles per hourI turned around and then stepped it down and it went right to ss mphagainI returned to my shop where I told Mr***r that, at that time, I could find no problem withthe ve~lcle and that, without it acting up,could not give him an opinion as to what the problem wasthat he had experienced, so Mr***r leftHis claim that I told him he could drive It miles withno trouble is absolutely false, cannot and would not make such an irresponsible claim to anyoneIt IsImpossible to say what problems any vehicle will have at any given time.When he requested a tow, Mr***r said he was on County Trunk K about miles away and wasout of gasMy driver drove past K, turned around, and found him on the way backThe vehicle was nowacting up, I drilled a test hole In front of the catalytic converterIt had pounds of pressure on idle,meaning It was badMr*** agreed to have it replaced so I ordered the part for the next day,expecting It to be In by a.m.; however, It didn't arrive until after noon.After removing the old part, I found the new part to be inches too shortI told Mr***r that wecould either reorder the part, or I could weld the last inches of the old pipe, which was in good shape,to the new oneMr***r directed me to weld the part so that he could get on the road.His main complaint is that he was charged for the tow; however, I did no repairs to the vehicle on Mr.***r's initial Visit because the vehicle was running fineIt Is unfortunate that Mr***r didnot travel far before the vehicle did begin to act up and I understand his frustration at having his tripdelayed and the unexpected cost of vehicle repairs, but I take Issue with the many statements andquotes he has made in his complaintI have been in business for vears because I operate my businessIn a courteous, fair, and professional manner.Thank you for your consideration in this matter.*** ***Owner, Dennis's Auto ServiceEngine &

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Address: 2204 W. 43rd St, Odessa, Texas, United States, 79764

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