Horror Hound

Due to the Governors Executive order to ban events over 100 people this company has rescheduled their event to a Holiday Weekend when I would be unable to attend. their only offer is that the tickets are good for 24 months. This is unacceptable as no one can guarantee that I will be in this area or be able to attend in the next 24 months. All I am asking for is a refund on the tickets I cannot use.

Bought tickets for a convention. It was cancelled due to the Corina virus and they will not issue any refund saying it was not their fault

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

*** ,I'm showing we have your updated shipping address on file and Issue #recently shipped out to customers on Friday 1/8/so please let me know when you receive it.Here is the exact address we have on file:Shipping *** *** *** *** ** ***Here is a
listing of all the magazine we've shipped you for your subscription along with the ship date.151Issue #4410/28/2013152Issue #4501/01/2014153Issue #4603/07/2014156Issue #4705/08/2014157Issue #4806/19/2014159Issue #4909/08/2014183Issue #5611/04/2015187Issue #5701/10/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The link given for tracking information isn't helpful, as it for the items I have already received- being 6/parts of the subscriptionI received these items January of this yearI was informed via email in February of this year that the final part of the subscription and the bonus pack had not then been released, so could not have been sent for postage in December If the items have been posted, I need the correct shipping information.
Regards,
*** ***

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text2877...⇄ Still shows the package arrived at Chicago but USPS doesn't update until the package is delivered when going international The tracking ID is:*** You
can check with your local post office and maybe the UK post office has more details I'll follow up with USPS but normally they cant give anymore information besides it left the country and to wait on international postoffice to update details

I ordered a back issue of their Horrorhound 2018 Fall Special magazine on October 5, 2018. I paid through *** and the $8.83 was deducted from my bank account on October 9, 2018. I then got an automated email from Horror Hound on October 25, 2018 that said my order was approved. On November 12, 2018 I emailed support asking about my order. I received a email from them the same day giving me a *** tracking link and they said it was not showing anything and they will contact *** the next day about the status. This was the last that I heard from them and they now are not responding to my emails. I posted a message on their Facebook page which is active and a tweet tagging them on Twitter and no response. I sent emails to support again on November 16 and 28 and also December 7, 2018. No response. At this time they have accepted my money and have not sent anything. The *** link still shows the same thing the day they sent it " Status Not Available".

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Replacement was shipped on 12/6/2016 Tracking Number:    [redacted]