Horse Tack Company

Review: THE Original Horse Tack Company will not honor the refund policy stated in the description. (Contact them within 3 days for full refund) The saddle Delivered Feb 13th - didn't fit and I contacted and got a return authorization within the 3 day time limit. On Feb 16th - Sent the saddle back and they refuse to give me the full refund. Saying I didn’t contact them within three days. I have called, emailed and gone back and forth with the company and they say I didn’t contact them correctly. They gave a refund of $255.00 and refuse to honor a full refund, by keeping a fee of $85.00 for restocking... I just want the full refund and for them to honor the refund policy as I did contact them in the time frame in the refund policy.Desired Settlement: I would like the $85.00 refunded for the saddle. This will then make a full refund as their refund policy stated they would do, as I contacted them within the 3 day time limit for the return.

Consumer

Response:

[redacted]

11:35 am (3 days ago)

to me

Prior to all this emailing I had called the company on Feb 14 to get instructions on how to return the saddle as it did not fit correctly, I was told to do the return thru [redacted].

This starts at the bottom of this email and goes up to the current date

Seller e-mailed buyer March 14, 2013That is what the proof of delivery said for UPS. We are not refunding the 25% restocking fee because the requirements for the 3 day notification were not met. Please let us know if there is anything else we can assist you with.……………….. Claim # 1 - Buyer claim denied March 14, 2013 …………………….Claim # 1 - Buyer appealed decision March 13, 2013……………………. Buyer e-mailed seller March 13, 2013 That is incorrect... UPS didn't met me... the saddle was left in a box by my front door on Feb 13. This is ridiculous! ………………………… Seller e-mailed buyer (View) March 13, 2013This is the delivery confirmation from UPSDelivered On:Monday, 02/11/2013 at 11:19 A.M.Left At:Met Customer WomanProof of Delivery We did honor the return policy. We will not be refunding any additional money as the 3 day notification was not done. If there is anything else we can assist you with, please do not hesitate to contact us.………………………&hell...⇄ Buyer e-mailed seller March 12, 2013

The Saddle was Delivered Feb 13th. I would like you to honor your Refund policy, I did follow the rules. …………………………...⇄ e-mailed buyer March 12, 2013 The saddle was delivered on February 11. We would have to have been notified by Feb 14. The 16th of Feb is past the 3 day return notification. Please let us know if there is anything else we can assist you with. …………………………...⇄ Seller emailed buyerMarch 11, 2013 The return policy on a saddle is that we have to be notified within 3 days of receipt and we were not notified. The customer was charged the 25% restocking fee because we were not notified. I did speak to the customer she said she had an email from someone at our company where she informed us that it was coming back. I asked the customer to send a copy of that email. …………………………...⇄ Buyer e-mailed seller March 11, 2013 I did the return thru [redacted]. I have forwarded you the info and the email showing it was done on Feb 16th (within the 3 day time limit) Please refund the restocking fee. I made sure I notified within the 3 day window since the saddle didn't fit. I was going to order another saddle since I was able to get better measurements of my horse, , but I cant now because of the restocking fee. Please refund the money …………………………...⇄ Buyer e-mailed seller March 11, 2013 I am not sure of the persons name but I got the RMA number on Feb 16th which was within 3 days of receipt of the saddle. …………………………...⇄ Seller e-mailed buyer March 11, 2013 Could you tell me who was notified that you were returning the saddle? …………………………...⇄ # 1 - Buyer claim confirmation sent March 9, 2013 …………………………...⇄ # 1 - [redacted] emailed seller March 9, 2013 …………………………...⇄ # 1 - Claim filed March 9, 2013 …………………………...⇄ Buyer e-mailed seller March 6, 2013 I notified of my need to return within the 3 day time limit, I should not be subject to the restocking fee. Please do not withhold that fee. Thank you. …………………………...⇄ Buyer e-mailed seller March 6, 2013

I notified of my need to return within the 3 day time limit, I should not be subject to the restocking fee. Please do not withhold that fee. Thank you. …………………………...⇄ Seller e-mailed buyer March 6, 2013 A refund request has been submitted to [redacted] in the amount of $255.00. That is the amount left after the 25% restocking fee. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you [redacted] The Original Horse Tack Company [redacted] Refund issued $255.00 …………………………...⇄ Buyer e-mailed seller March 5, 2013I returned this saddle, the tracking shows it was received by your company, however a credit has not been applied yet. Please update me Thank you D[redacted] [e-mail address removed] Feb 16, 2013 From: [redacted]

To: "[e-mail address removed]" <[e-mail address removed]>

Sent: Saturday, February 16, 2013 9:04 AM

Subject: Your return of [redacted]

Thanks for using [redacted]'s Online Returns Center!

For instructions on how to print your return authorization and mailing label and prepare your package for return shipment, please visit the following web page:

Thank you for shopping at [redacted]

Reply Forward

11:39 am (3 days ago)

to me

This is the invoice from the company. Thank you

Final Details for Order #[redacted]

Print this page for your records.

Order Placed: February 3, 2013

Amazon.com order number: [redacted]

Seller's order number: [redacted]

Order Total: $340.00

Shipped on February 4, 2013

Items OrderedPrice

1 of: Wintec Western Saddle with Square Skirt, BLACK, 16" SEAT [Misc.]

Condition: New

Sold by: THE Original Horse Tack Company (seller profile)

$340.00

Shipping Address:

Shipping Speed:

Standard

Item(s) Subtotal:$340.00

Shipping & Handling:$0.00

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Total before tax:$340.00

Sales Tax:$0.00

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Total for This Shipment:$340.00

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Payment information

Item(s) Subtotal:$340.00

Shipping & Handling:$0.00

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Total before tax:$340.00

Estimated tax to be collected:$0.00

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Grand Total:$340.00

Payment Method:

Billing address

To view the status of your order, return to Order Summary.

Please note: This is not a VAT invoice.

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Business

Response:

Please see attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I contacted THE Original Horse tack Company February 14, 2013 and explained that the saddle was not going to work, I was told "no problem, fill out the information on the [redacted] website for a full refund". I did this on Feb 16th, and sent the saddle back. I did contact them within the 3 day time period, I was told I would get a full refund, The saddle was sent back and now they are trying to tell me I didn't follow the rules for the refund.

I did follow the rules of the refund policy ( I DID contact them within the 3 day time frame) and would just like this company to refund the $85.00 fee they are withholding.

Thank you for any help you can give me in this matter.

Regards,

Review: Product listed from THE Original Horse Tack Company via [redacted].com for $21.60 per bag. I ordered four bags. Order was cancelled "because the price for the items(s) was not set correctly by the seller". Contacted The Original Horse Tack Company stating I purchased in good faith and despite the incorrect pricing I would like my product. The Original Horse Tack Company responded stating it was not incorrectly priced, but they could no longer get this product due to a recent fire in their (Original Horse Tack Company) facility. I checked their website and it continued to display the product for sale, but at a higher price. I advised them of this. They responded they would remove the item from their site. Four days later it continues to be offered for sale from their site.Desired Settlement: I would like to receive my four bags of [redacted] Hoof Wafters for the originally listed price of $21.60 per bag and shipping of $13.95 as originally stated at the time of purchase.