Horseman Antiques Inc.

Review: I purchased a 2 tier bookshelf that was refinished by Horseman Antiques. I placed the item in my kids room, the bookcase left a very toxic smell. In the morning my 7 year old was complaining of a headache. We attempted to air out the shelf for 2 days but to no avail. At first the manager said he would only provide a store credit, we said we would bring the item back and wanted a full credit back to the card. Two days later he said they would NOT take the piece back. The bookshelf is now sitting in my storage locker- we can't use it in the apartment. They also would not specify in what products they used to refinish the bookshelf.Desired Settlement: I would like to return the bookshelf for a full credit back to my credit card.

Business

Response:

DEAR M[redacted]:

RE: COMPLAINT ID [redacted]

HORSEMAN ANTIQUES, INC. HAS BEEN IN BUSINESS SINCE 1962. WE ARE PROUD OF OUR LONG EVITY AND OUR REPUTATION.

OUR STORE POLICY WHICH IS CLEARLY PRINTED ON OUR INVOICE STATES "ALL SALES FINAL-NO CASH REFUNDS-IN HOUSE CREDIT ONLY".

ON 8/**/13 [redacted] PUT A DEPOSIT ON A PAINTED METAL DOUBLE STACK BOOKCASE. HE WAS INFORMED OF OUR RETURN POLICY AND HE SIGNED OUR INVOICE ACKNOWLEDGING OUR TERMS. (SEE ATTACHED)

HE WANTED THE PAINT STRIPPED OFF, THE PIECE SANDED, POLISHED AND LACQUERED. WE ARRANGED TO HAVE THIS DONE AND ON AUGUST [redacted] 2013 HE CAME IN, EXAMINED THE PIECE, PAID THE BALANCE DUE AND PICKED UP THE PIECE.

WHEN HE ADVISED US THAT HE WANTED TO RETURN THE ITEM WE TOLD HIM WE WOULD ISSUE A STORE CREDIT. HE REFUSED. SAID HE WANTED A REFUND. WE REMINDED HIM OF OUR STORE POLICY WHICH HE ACKNOWLEDGED BY SIGNING OUR INVOICE.

HE DISPUTED THE SALE WITH AMERICAN EXPRESS AND THE CASE WAS CLOSED IN OUR FAVOR (SEE ATTACHED).

THERE WAS NOTHING WRONG WITH THIS ITEM. THIS IS A CASE OF BUYERS REMORSE. OUR.BROOKLYN, NY STORE HAS 25,000 SQUARE FEET OF MERCHANDISE AND WE TOLD.[redacted] HE HAD MANY ITEMS TO CHOOSE FROM WITH A STORE CREDIT. HE REFUSED.

THEN [redacted] WENT ON LINE AND WROTE MALICIOUS AND SLANDEROUS REVIEWS.

IN VIEW OF THIS CUSTOMER' S HOSTILE BEHAVIOR WE WILL NOT ACCEPT THE PIECE FOR RETURN NOR WILL WE ISSUE A STORE CREDIT.

THANK YOU,

HORSEMAN ANTIQUES, INC.

[redacted] PRESIDENT

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The manager never offered a store credit- he stated it was a final sale when I first called about the issue.

The only reason American Express closed the dispute- is because we have to show that the item was returned to the vendor, which is not possible because they are refusing to take it back.

I want other buyers to know of Horseman Antiques selling practices before they purchase with them.

This business is getting away with finishing items with toxic smelling products and than refusing to accept returns.

Thank You,

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

DEAR [redacted]:

RE: COMPLAINT ID #[redacted]

PLEASE BE ADVISED AS FOLLOWS:

CUSTOMER WAS DEFINITELY TOLD BY OUR MANAGER THAT WE WOULD ACCEPT THE ITEM FOR RETURN AND WE WOULD

ISSUE A STORE CREDIT TO HIM. OUR RETURN POLICY IS CLEARLY

WRITTEN ON OUR INVOICE "ALL SALES FINAL- NO CASH REFU NDS-IN HOUSE CREDIT ONLY". CUSTOMER SIGNED OUR INVOICE ACKNOWLEDGING THESE TERMS.

HE REFUSED TO ACCEPT A STORE CREDIT STATING THERE WAS NOTHING ELSE HE WANTED.

OUR STORE IS 25,000 SQUARE FEET OF MERCHANDISE. WE ALSO TOLD HIM WE WOULD HONOR THE STORE CREDIT AT OUR

OTHER LOCATION IN NEW JERSEY. HE FLATLY REFUSED A STORE CREDIT AND WENT ON LINE WRITING FALSE AND MALICIOUS REVIEWS.

AMERICAN EXPRESS CLOSED THE DISPUTE IN OUR FAVOR BECAUSE HE DID NOT RETURN THE ITEM FOR A STORE CREDIT.

HE WENT TO AMERICAN EXPRESS WITH HOPES OF THEM REVERSING THE CHARGE AND THEREBY GIVING HIM A REFUND.

BECAUSE CUSTOMER SIGNED OUR INVOICE WHICH CLEARLY STATES OUR RETU RN POLICY AMERICAN EXPRESS CLOSED THE DISPUTE.

WE HAVE BEEN IN BUSINESS OVER 51 Y EARS AND WE ARE PROUD OF OUR REPUTATION. OUR LONGEVITY AND SUCCESS AFFIRMS THE HONORABLE WAY WE CONDUCT OU R BUSINESS. PERHAPS THERE IS A WAY TO WARN OTHER RETAILERS THAT THIS JS A CUSTOMER WHO DOES NOT ABIDE BY A SIGNED CONTRACT WITH MERCHANTS.

THE ITEM WAS REFINISHED ACCORDING TO THE WISHES OF THE CUSTOMER. THE LACQUER USED CAN BE FOUND IN ANY HARDWARE STORE. THE PIECE WAS NOT FINISHED WITH TOXIC CHEMICALS.

THIS IS A CASE OF BUYER'S REMORSE THAT COULD HAVE BEEN

SETTLED AMICABLY IF THE CUSTOMER HAD ACCEPTED A STORE CREDIT FOR THE ITEM HE WISHED TO RETURN. HE REFUSED. WE DID NOT.

THANK YOU,

[redacted], PRESIDENT