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Horseshoe Jewelry & Loan

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Horseshoe Jewelry & Loan Reviews (1)

we took my wife's engagement ring and band in to have the two fused together and sized. I purchased the two rings from my brother in law who has run a successful jewelry and pawn business in [redacted] for 38 years. he guarantees me that the rings were both diamonds as he inspects each ring upon arrival to his store. (he will also give me documentation when needed). We had a problem with the way the ring was sized at horseshoe and believe that they either switched wedding bands or took the diamonds out and replaced them with zircons. if this matter is not fixed I will be bringing a lawsuit against horseshoe.Product_Or_Service: ringDesired Settlementreplace the zircons with the original 5pt diamonds that were in the ring.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]We all remember these people because the woman had such an abrasive attitude. They brought in a 14 karat yellow gold 3 diamond wedding ring and a 14 karat yellow gold channel set wedding band with alternating round and baguette shaped cubic zirconia stones. The wedding band was marked CZ inside the shank by the manufacturer. The woman made a point of telling us that she received the rings from a friend for free.She requested that we size them to the same size as a wedding band that she was wearing. She took the wedding band off, we measured it and made a note of the size. Both rings had to be made several sizes larger. She also wanted us to weld them together.I believe the total price we quoted was $120.00.They agreed to the price and left. We completed the job and waited for them to return.They came in some time later and said they couldn't afford to pay all at once and could they make payments. We agreed to extend them the courtesy of accepting payments. They took 4-5 weeks to pay for the rings. They picked them up once they had paid the full amount. A few days later they called and complained that the rings were too big even though we sized them to the size she requested after measuring a wedding band she was wearing. We told her to bring them in and we would re-size them to a smaller size at no charge. She brought them in and we re-sized them as promised at no charge.They picked them up and seemed happy with them.Early this week, either Monday the 15th or Tuesday the 16th of September 2014, the husband came in our store and wanted to get a $250.00 loan on the rings. He was told that we couldn't loan that much because the wedding band was not diamonds but cubic zirconia. We even pointed out the wedding band was marked CZ inside. He said okay and left.I have several employees that were witness to the interactions with this couple and would be happy to testify to all the facts stated here.For them to accuse us of switching the stones in their wedding band is nothing short of slander. If they persist, we will pursue a legal remedy through the courts. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Lies. first of all, no one ever said a word about where the rings came from. 2nd of all it was an absolute outrageous amount of 160 dollars to size the ring. which we found out later from other jewelers in the area. and then they sized it wrong. so who wouldn't be upset? your work done there is shabby to say the least and expensive. beyond that you RIPPED us off. by either trading the diamonds or giving us a fake ring. you will be getting an order for court. also, you will be receiving negative reviews on every web site I can find. also I will be telling every person I have ever met what kind of thieves you are in that shop. good day.Final Business Response The reason we charges so much was the fact we had to add about 4 sizes to each ring and weld them together!! They were originally about size 6 and we took them up to size 10, the size they requested ! Then, when the rings didn't fit, we re-sized them at NO CHARGE, even though we followed the customers instructions and sized them to the same size as a wedding band that she was wearing !! This was not a simple sizing job !And, as a courtesy to this customer, we let them make payments over several weeks! As far as us switching stones, the channel set wedding band is CLEARLY MARKED CZ INSIDE. This is done by the manufacturer to alert everyone to the fact the stones are CZ and NOT diamonds !! Once again, this customer is fabricating this story and there is no truth to the claim that we switched stones !!!Clearly, this customer is trying to get something for nothing because they were misled by the people they purchased the rings from.

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Description: Pawnbrokers, Jewelry Designers, Jewelry Buyers, Jewelry Repair, Jewelers-Retail

Address: 229 N Virginia St, Reno, Nevada, United States, 89501-1404

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