Horseshoe Southern Indiana Reviews (2)
Horseshoe Southern Indiana Rating
Address: 11999 Casino Center Drive S E, Elizabeth, Indiana, United States, 47117
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www.horseshoeindiana.com
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I received your complaint from the Revdex.com. I apologize for the way the response you received was given. During that week we had severe thunderstorms and the pool must be closed for the safety of our guests. We rely on weather reports and radar to determine when we can re-open....
Unfortunately we do not have the ability to give time frames. That week we did allow all guests to check-out without penalty. The Supervisor on duty was offering you the same option. I am sorry that it did not come out that way. Since you decided to stay the night anyway, you would not receive compensation.
As a sign of good faith I would like to offer you one complimentary night, Sunday through Thursday except holidays and Derby. This offer expires August 31, 2015. Please call the number below and I will make the reservation for you.
Thank you
[redacted]
Hotel Operations Manager
Horseshoe Southern Indiana
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