Hortensia Liquor and Deli

To Better Business Buerau
I [redacted] I am the owner of Hortenisa Liquor & Deli store in Old Town located 2244 San Diego Ave San Diego CA 92130
I am responding to complaint was submitted on 9-3-2014 by [redacted].
I call the customer...

directly to ask him to show me that I sold him the 12pk beer, but he hung up the phone.
It is true he came to buy 12pk beer when I told him the price he put it back to the cooler and left I was with other customer in my store I was not sure what is his complaint I didn't call him anything to him. He came back with threatening me that he will close the store I told him to get out and the customer told him to get out my customer he used his Iphone take pictures of his plates and his friend in the car.
 In my store we don't sole meat. I am sorry I couldn't sale drink discount store.

Review: I went in there for the first time and bought beer and cigarettes and in there talked to the owners brother he gave me the cigarettes for 6.00 and the beer a 12 pack of pacifico for 16.50. I went back the next day to buy more cigarettes and his brother toney was there the owner of the establishment he tried to sell me the cigarettes for 8.00 I said why so much they where 6.00 yesterday he said thats his brother and he doesn't charge tax I was disappointed and said I would not buy them he then said ok ok ill give them to you for 6.50 I agreed and he charged my card did not give me a receipt and said goodbye I checked my bank statement and is shows he charged me 7.50. I went in the next day to buy beer the 3rd of September 2014 and he said the 12 pack was 20.18 I complained again and he said he could take it down to 17.00 plus tax I then stated that I believe it is agents the law to manipulate the cost of alcohol and tobacco above the msrp he stood up and so did his friend and told me to get the fk out and started to walk tword's me I then stated that I will be reporting this to the Revdex.com. His friend then walked with me to my car took pictures of me and my license plate and said he would find me and come after me. This is an unacceptable way to conduct business and will not be giving this company my business. Then read the yelp reviews and most of them where negative saying supper sketchy place no price tags, change prices on spot. I just cannot believe these guys can still be in business after all this time the place is completely dirty and there is a deli there that serves meats. Please take care of this I am rather concerned about my safety for I live within blocks of this establishment and his friend threatened me contact me for further details.Desired Settlement: This business must be shut down liquor license taken away and deli shut down for improper sanitary requirements thank you

Business

Response:

To Better Business Buerau

I [redacted] I am the owner of Hortenisa Liquor & Deli store in Old Town located 2244 San Diego Ave San Diego CA 92130

I am responding to complaint was submitted on 9-3-2014 by [redacted].

I call the customer directly to ask him to show me that I sold him the 12pk beer, but he hung up the phone.

It is true he came to buy 12pk beer when I told him the price he put it back to the cooler and left I was with other customer in my store I was not sure what is his complaint I didn't call him anything to him. He came back with threatening me that he will close the store I told him to get out and the customer told him to get out my customer he used his Iphone take pictures of his plates and his friend in the car.

In my store we don't sole meat. I am sorry I couldn't sale drink discount store.