[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
February 4, [redacted] ***Durham, NC RE: Insured: *** [redacted] Date of Loss: 5/15/ Our Claim#: [redacted] Policy #: [redacted] Location: [redacted] Durham, NC Dear Ms [redacted] : This letter is in follto our conversations and emails regarding your concerns arising out of a claimfor storm related wind damage to your rental dwelling located at *** [redacted] In a prior email, we acknowledged your concerns and frustrations with the independent adjuster’shandling of your claim This is certainly unfortunate and we trust we will be able to resolve your claim basedon the covered damages you incurred As discussed, The Cincinnati Insurance Company agrees to pay you for your engineer’s report ($500), thechimney sweep’s inspection ($99), and the repairs to your driveway ($300)caused by the various contractors These items total $ Inaddition, we will pay for a change order submitted by [redacted] inthe amount of $2, Initially, thiswas declined as it appeared to be unrelated to the claim Afterfurther review, we are giving you the benefit of doubt the damages could berelated to the wind storm Please findenclosed a check in the amount of $2,for these supplemental items Supplement claim driveway, engineer, chimney sweep [redacted] 2,Total 2, You have mentioned in previous correspondence you feel you have been deceived Our intent since receiving the claim has beento pay you for your covered damages and never one of deceptionIt is notuncommon for additional damage to be discovered during the claim adjustmentprocess Unfortunately, your policy does not provide coverage for your time to review estimates, etcWe,respectfully, must decline your request of $We appreciate you bringing this matter to our attention If youhave any questions or concerns, please feel free to give me a callSincerely, [redacted] , AICField Claims SuperintendentCincinnati Insurance Enclosures cc: Headquarters
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Weather they reinstate it or not , I do not want that, what they will do is make it so my insurance now is not shown as defaultedI took your advice and contacted the Michigan Insurance AgencyI am simply asking because of their negligence and greed that it is documented that it was in fact their fault the policy was ANot renewed because the car was broke down and the lower rate was not offered, and B, them trying to steal $dollars on top of being irresponsible
Complainant: [redacted] Insured: T [redacted] Claim No.: [redacted] Policy No.: [redacted] LoSS Date: 10/24/2016Dear Ms [redacted] Thank you for your letter dated November 30, regarding [redacted] ***'s complaintOn December 8, 2016, The Cincinnati Insurance Company received your second notice of Mr***'s complaint made with respect to the above referenced claimAt the time of the water loss [redacted] was a condominium owner of property located at [redacted] ***.The Cincinnati Insurance Company provided a Commercial Package Policy form to [redacted] under policy number [redacted] The effective dates of coverage began on April 10, and end on April 10, The insured location l [redacted] ***The policy contains a blanket building coverage limit of $28,486,with a $1,deductible.The claim was received and assigned to Claims Representative, [redacted] ***, on October 26, and contact was made with our insured representative and the condominium unit owner, Mr***, on the following dayMr [redacted] was not a direct insured of The Cincinnati Insurance CompanyMr***'s sold the condo and Scheduled the closing within a few days of the loss, he proceeded with the sale of the property and was unable to provide access to the unit for Our inspectionWe worked with Mr***'s carrier to obtain information on the lossMr [redacted] Submitted repair documentationPrior to receipt of this complaint Weissued settlement payment of $2,less the $1,deductible to Mr [redacted] for our insured's portion of the property damages.Mailing Address: [redacted] I Headquarters: [redacted] *This document is being produced at the request of the Revdex.comThe production of these documents is neither an expressed, nor implied waiver, of any of the privileges The Cincinnati Insurance Company may have associated with it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Regrettably Cincinnati Insurance Company does not want to step up an pay a legitimate claimI am years old, a veteran with severe health issues living on a fixed incomeI pay insurance problems for protection against such disasters as the one that befell my property.The facts in this case are the same:I paid Cincinnati Insurance Company my premium to protect my propertyMy neighbor, a very nice young couple with children did the same by paying Cincinnati Insurance Company homeowner premiums alsoHow in the name of fairness to its policy owners it can deny a claim, and even Cincinnati Insurance Company does not dispute that there was substantial damage to my property, when both myself and my wonderful young neighbors the Cruthfields are covered by the same insurance company?The answer lies in the fact that I have a higher deductible and they told me I have to file a claim on my policy even though the neighbors tree caused damage to the power lines and ripped parts of my roof offAlready the roof has started leakingCincinnati Insurance answer it was an "Act of God" (Silly meI thought that was the reason we buy insurance)A very nice young fellow from Cincinnati Insurance called me trying to get me to drop this Revdex.com claimI asked him what he felt was the right thing to do and he just said the claim was deniedHe did, in fact, advise me to file a claim on my policyWhen I told him I had a high deductible of $he said I chose the wrong amountAsked him why his company would not pay the claim on the Crutchfield's policy with Cincinnati he refused to answer only saying there was no negligence involvedI then asked him if I filed on my policy what would happenHe said if the claim was approved, less the $deductible then I might get a little money but my properties "Loss Report" would make my insurance premiums go up and he would not rule out cancelation of the policy in the futureMy own insurance agent who is one of the best in town advised me the sameAlso noted that all the insurance companies share the information.In the end I am the one holding the bag for this lossResearching other complaints against Cincinnati Insurance, like on the "Rip Off Report"I can see that I am not alone.Shame on this company for not paying this claimI now have to pursue it with the North Carolina Insurance CommissionerSure hope I live long enough to see justice in this caseLooks like corporate profits trump moral obligation
I am writing in response to your inquiry about the above Revdex.com complaintThis matter involves a tree limb that fell in a windstorm on property insured by our companyWhen the limb fell, it pulled down a utility line that was connected to a neighboring property owned by the claimant/complainantThe claimant's building sustained damage from the wire being torn down.We conducted an investigation and found that prior to this loss there was no outward, visible indication the tree limb in question had any issues or may otherwise be prone to fallAs such, we declined liability on behalf of our insured property owner for the claimant's damages.Independent of the liability claim, it turned out the claimant also has their property insurance with our companyThe damage sustained to their building is covered by their policyTheir policy does have a deductible of $2,that would be applicable to this loss.We take seriously our obligation under the insurance policy to protect our policyholder against liability claimsWe conduct reasonable investigations and honor liability claims when warrantedIn this case, liability for the claimant's damages did not rest with their neighbor, our policyholder, and our liability denial was proper.We also honor first-party claims made by a policyholder under their own policy, and we have done that in this present case for the claimant, under their CIC policyThat policy does have a deductible, as is commonplace with insurance policies, which the claimant selected when he purchased his insurance policy.Thank you for your time and assistance[redacted] The Cincinnati Insurance Companies
Please find attached our response to [redacted] 's complaint.Thank you,Brad S*Cincinnati InsCo.513-870-2136brad_s***@cinfin.com The Cincinnati The Cincinnati Insurance Company The Cincinnati Indemnity Company The Cincinnati Casualty Company Insurance Companies The Cincinnati Specialty Underwriters Insurance Company The Cincinnati Life Insurance CompanyBrad *S***, AIC, AISSecretaryRegional Manager, Casualty ClaimsFebruary 13, Sent Via E-Mail Only: [redacted] @cincinnati.Revdex.com.org Revdex.comAttn: [redacted] ***Marketplace Resource Consultant Subject: Our Name Insured: [redacted] Our Claim #: [redacted] Revdex.com ID#: [redacted] Dear [redacted] ***;I am writing in response to your inquiry about the above Revdex.com complaintI appreciate [redacted] would like to recover his deductibleWe are trying to do that for himOur records show ourclaim handler has been keeping [redacted] informed as to the status of this matter, mostrecently speaking with him over the phone on 1-12-As background to this matter, [redacted] had his personal auto insurance with our company, to include collision and comprehensive coverage, at the time his parked and unoccupied vehicleslid down a hill and had to be extracted by a tow truckThe towing company used a cableattached to a tree to pull the vehicle outIn the process, the tree collapsed and fell onto [redacted] 's vehicle [redacted] turned a claim in to us under his personal auto policyWe promptlyhonored the claim and issued payment to [redacted] , less the deductible he elected to carryunder the policyWe believe the towing company was negligent in their actions and should reimburse ourcompany for the damages paid and [redacted] for his deductibleWe are pursuing a subrogation claim against the towing company, which includes seeking from them [redacted] 'sdeductible [redacted] insures the towing companyThey have been "investigating" this matterfor a considerable period of timeI understand they have now admitted their policyholder was atfault for this accident, but for some reason, they are unwilling to reimburse 100% of the damagesWe are continuing our efforts to recover from [redacted] or their policyholder [redacted] 's deductible will be reimbursed to him if/when we are successful in our subrogation effort.I appreciate [redacted] 's concern as to how long this is taking, but the delay is due to [redacted] 's refusal to honor the damages causedThank you for your time and assistanceBrad ** S*The Cincinnati Insurance Companies Mailing Address: P.OBox Cincinnati, OH 45250-Headquarters: SGilmore Road Fairfield, OH 45014-5141brad_s***@cinfin.com [redacted] Office
"Bad faith" is the basis of this complaintWe are paying premiums for general liability insurance, and when we have presented legitimate claims, they have been deniedCincinnati's own team has even tried to change the reasoning of why they were denied, in addition to trying to pass a deductible on to us when there should be no deductible placed from damages from other parties
We mailed a notice of non-renewal to be effective 07/17/to the policyholder on 04/29/for their personal home policy pursuant to KRS 304.20-with a minimum days required notice.This home policy was brought to our attention prior to the 07/17/renewalIn reviewing, we noticed damage to the roof based on a home inspection completed 11/05/Due to the condition of the roof, we opted to non-renew the policy with mailed notice on 04/29/Upon review of the wording of the notice sent to the insured, it was indicated there was damage in other parts of the homeThe actual wording was "Condition of home: including but not limited to condition of roof." This should have been worded in such a way to indicate multiple issues with the roof including discoloration from algae, missing shingles and shingles that were lifting in spotsThe overall condition was only related to the issues of the roof; however, not all of the specific issues with the roof were listed on the legal noticeHopefully this helps clarify the situation.If you have any further questions, please contact me directlyCordially,Joseph [redacted] , AINS API Personal Lines Department The Cincinnati Insurance Company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is simply "bad faith" and fraud on Cincinnati's partOur General Liability covers both, all claims need to be paid out as contractedCincinnati is collecting fees and not providing the service that they are contracted forAlso, altering deductible prices on claims another indication of "bad faith" and fraudWhat kind of company can operate like this? Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is ridiculous, considering other appraisal of damages indicate no issues from being stuckThere was only one claimOne claim! This is thetmost absurd thing I have ever heard, and I will ensure that the world knows how your company mistreats customers I have photographs to verify, in addition to the Burke County sheriff's testimony Regards, [redacted]
The complainant did have commercial insurance policies with our company through 9/5/at which time the coverage was cancelled and placed with another carrierThe premiums/refunds in question are in relation to the insureds Workers Compensation policy, I understand the confusion over the refund amounts as some of the documents being referenced (refund of $1,899) is actually just an accounting reconciliation had the policy ran full term and the full premium been paidBelow is a reconciliation of the premiums due for the shortened policy period, what the complainant actually paid and the resulting refunds,The insured made two installments for their Workers Compensation policy:4/14/***6/16/***Total $1,854No further payments were received prior to the cancellationThe annual premium for this policy was $3,Since the policy was cancelled, the prorated premium due for the policy was reduced to $1,(Premium/tax of $1,+ late fee of $25)Since the insured paid $1,in the two installments, a credit was due of $In processing the revised cancellation date (originally cancelled 9/15/and revised to 9/5/when alternate coverage was secured), an error was made in the calculation of prior premiums billed resulting in a refund to the insured of $So in fact, the insured received a refund of $more than was dueAt this point, we will leave the billing as issued,Mailing Address: [redacted] ***.The Collection amount demanded by Mr [redacted] and the collection agency were related to a different policy (general liability)These amounts have been cleared from the account and there should be no further contact from the collection firmI trust this will satisfy the inquiry
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
February 4, [redacted] ***Durham, NC RE: Insured: *** [redacted] Date of Loss: 5/15/ Our Claim#: [redacted] Policy #: [redacted] Location: [redacted] Durham, NC Dear Ms [redacted] : This letter is in follto our conversations and emails regarding your concerns arising out of a claimfor storm related wind damage to your rental dwelling located at *** [redacted] In a prior email, we acknowledged your concerns and frustrations with the independent adjuster’shandling of your claim This is certainly unfortunate and we trust we will be able to resolve your claim basedon the covered damages you incurred As discussed, The Cincinnati Insurance Company agrees to pay you for your engineer’s report ($500), thechimney sweep’s inspection ($99), and the repairs to your driveway ($300)caused by the various contractors These items total $ Inaddition, we will pay for a change order submitted by [redacted] inthe amount of $2, Initially, thiswas declined as it appeared to be unrelated to the claim Afterfurther review, we are giving you the benefit of doubt the damages could berelated to the wind storm Please findenclosed a check in the amount of $2,for these supplemental items Supplement claim driveway, engineer, chimney sweep [redacted] 2,Total 2, You have mentioned in previous correspondence you feel you have been deceived Our intent since receiving the claim has beento pay you for your covered damages and never one of deceptionIt is notuncommon for additional damage to be discovered during the claim adjustmentprocess Unfortunately, your policy does not provide coverage for your time to review estimates, etcWe,respectfully, must decline your request of $We appreciate you bringing this matter to our attention If youhave any questions or concerns, please feel free to give me a callSincerely, [redacted] , AICField Claims SuperintendentCincinnati Insurance Enclosures cc: Headquarters
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Weather they reinstate it or not , I do not want that, what they will do is make it so my insurance now is not shown as defaultedI took your advice and contacted the Michigan Insurance AgencyI am simply asking because of their negligence and greed that it is documented that it was in fact their fault the policy was ANot renewed because the car was broke down and the lower rate was not offered, and B, them trying to steal $dollars on top of being irresponsible
Complainant: [redacted] Insured: T [redacted] Claim No.: [redacted] Policy No.: [redacted] LoSS Date: 10/24/2016Dear Ms [redacted] Thank you for your letter dated November 30, regarding [redacted] ***'s complaintOn December 8, 2016, The Cincinnati Insurance Company received your second notice of Mr***'s complaint made with respect to the above referenced claimAt the time of the water loss [redacted] was a condominium owner of property located at [redacted] ***.The Cincinnati Insurance Company provided a Commercial Package Policy form to [redacted] under policy number [redacted] The effective dates of coverage began on April 10, and end on April 10, The insured location l [redacted] ***The policy contains a blanket building coverage limit of $28,486,with a $1,deductible.The claim was received and assigned to Claims Representative, [redacted] ***, on October 26, and contact was made with our insured representative and the condominium unit owner, Mr***, on the following dayMr [redacted] was not a direct insured of The Cincinnati Insurance CompanyMr***'s sold the condo and Scheduled the closing within a few days of the loss, he proceeded with the sale of the property and was unable to provide access to the unit for Our inspectionWe worked with Mr***'s carrier to obtain information on the lossMr [redacted] Submitted repair documentationPrior to receipt of this complaint Weissued settlement payment of $2,less the $1,deductible to Mr [redacted] for our insured's portion of the property damages.Mailing Address: [redacted] I Headquarters: [redacted] *This document is being produced at the request of the Revdex.comThe production of these documents is neither an expressed, nor implied waiver, of any of the privileges The Cincinnati Insurance Company may have associated with it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Regrettably Cincinnati Insurance Company does not want to step up an pay a legitimate claimI am years old, a veteran with severe health issues living on a fixed incomeI pay insurance problems for protection against such disasters as the one that befell my property.The facts in this case are the same:I paid Cincinnati Insurance Company my premium to protect my propertyMy neighbor, a very nice young couple with children did the same by paying Cincinnati Insurance Company homeowner premiums alsoHow in the name of fairness to its policy owners it can deny a claim, and even Cincinnati Insurance Company does not dispute that there was substantial damage to my property, when both myself and my wonderful young neighbors the Cruthfields are covered by the same insurance company?The answer lies in the fact that I have a higher deductible and they told me I have to file a claim on my policy even though the neighbors tree caused damage to the power lines and ripped parts of my roof offAlready the roof has started leakingCincinnati Insurance answer it was an "Act of God" (Silly meI thought that was the reason we buy insurance)A very nice young fellow from Cincinnati Insurance called me trying to get me to drop this Revdex.com claimI asked him what he felt was the right thing to do and he just said the claim was deniedHe did, in fact, advise me to file a claim on my policyWhen I told him I had a high deductible of $he said I chose the wrong amountAsked him why his company would not pay the claim on the Crutchfield's policy with Cincinnati he refused to answer only saying there was no negligence involvedI then asked him if I filed on my policy what would happenHe said if the claim was approved, less the $deductible then I might get a little money but my properties "Loss Report" would make my insurance premiums go up and he would not rule out cancelation of the policy in the futureMy own insurance agent who is one of the best in town advised me the sameAlso noted that all the insurance companies share the information.In the end I am the one holding the bag for this lossResearching other complaints against Cincinnati Insurance, like on the "Rip Off Report"I can see that I am not alone.Shame on this company for not paying this claimI now have to pursue it with the North Carolina Insurance CommissionerSure hope I live long enough to see justice in this caseLooks like corporate profits trump moral obligation
I am writing in response to your inquiry about the above Revdex.com complaintThis matter involves a tree limb that fell in a windstorm on property insured by our companyWhen the limb fell, it pulled down a utility line that was connected to a neighboring property owned by the claimant/complainantThe claimant's building sustained damage from the wire being torn down.We conducted an investigation and found that prior to this loss there was no outward, visible indication the tree limb in question had any issues or may otherwise be prone to fallAs such, we declined liability on behalf of our insured property owner for the claimant's damages.Independent of the liability claim, it turned out the claimant also has their property insurance with our companyThe damage sustained to their building is covered by their policyTheir policy does have a deductible of $2,that would be applicable to this loss.We take seriously our obligation under the insurance policy to protect our policyholder against liability claimsWe conduct reasonable investigations and honor liability claims when warrantedIn this case, liability for the claimant's damages did not rest with their neighbor, our policyholder, and our liability denial was proper.We also honor first-party claims made by a policyholder under their own policy, and we have done that in this present case for the claimant, under their CIC policyThat policy does have a deductible, as is commonplace with insurance policies, which the claimant selected when he purchased his insurance policy.Thank you for your time and assistance[redacted] The Cincinnati Insurance Companies
Please find attached our response to [redacted] 's complaint.Thank you,Brad S
*Cincinnati InsCo.513-870-2136brad_s***@cinfin.com The Cincinnati The Cincinnati Insurance Company The Cincinnati Indemnity Company The Cincinnati Casualty Company Insurance Companies The Cincinnati Specialty Underwriters Insurance Company The Cincinnati Life Insurance CompanyBrad *S***, AIC, AISSecretaryRegional Manager, Casualty ClaimsFebruary 13, Sent Via E-Mail Only: [redacted] @cincinnati.Revdex.com.org Revdex.comAttn: [redacted] ***Marketplace Resource Consultant Subject: Our Name Insured: [redacted] Our Claim #: [redacted] Revdex.com ID#: [redacted] Dear [redacted] ***;I am writing in response to your inquiry about the above Revdex.com complaintI appreciate [redacted] would like to recover his deductibleWe are trying to do that for himOur records show ourclaim handler has been keeping [redacted] informed as to the status of this matter, mostrecently speaking with him over the phone on 1-12-As background to this matter, [redacted] had his personal auto insurance with our company, to include collision and comprehensive coverage, at the time his parked and unoccupied vehicleslid down a hill and had to be extracted by a tow truckThe towing company used a cableattached to a tree to pull the vehicle outIn the process, the tree collapsed and fell onto [redacted] 's vehicle [redacted] turned a claim in to us under his personal auto policyWe promptlyhonored the claim and issued payment to [redacted] , less the deductible he elected to carryunder the policyWe believe the towing company was negligent in their actions and should reimburse ourcompany for the damages paid and [redacted] for his deductibleWe are pursuing a subrogation claim against the towing company, which includes seeking from them [redacted] 'sdeductible [redacted] insures the towing companyThey have been "investigating" this matterfor a considerable period of timeI understand they have now admitted their policyholder was atfault for this accident, but for some reason, they are unwilling to reimburse 100% of the damagesWe are continuing our efforts to recover from [redacted] or their policyholder [redacted] 's deductible will be reimbursed to him if/when we are successful in our subrogation effort.I appreciate [redacted] 's concern as to how long this is taking, but the delay is due to [redacted] 's refusal to honor the damages causedThank you for your time and assistanceBrad ** S
*The Cincinnati Insurance Companies Mailing Address: P.OBox Cincinnati, OH 45250-Headquarters: SGilmore Road Fairfield, OH 45014-5141brad_s***@cinfin.com [redacted] Office
"Bad faith" is the basis of this complaintWe are paying premiums for general liability insurance, and when we have presented legitimate claims, they have been deniedCincinnati's own team has even tried to change the reasoning of why they were denied, in addition to trying to pass a deductible on to us when there should be no deductible placed from damages from other parties
We mailed a notice of non-renewal to be effective 07/17/to the policyholder on 04/29/for their personal home policy pursuant to KRS 304.20-with a minimum days required notice.This home policy was brought to our attention prior to the 07/17/renewalIn reviewing, we noticed damage to the roof based on a home inspection completed 11/05/Due to the condition of the roof, we opted to non-renew the policy with mailed notice on 04/29/Upon review of the wording of the notice sent to the insured, it was indicated there was damage in other parts of the homeThe actual wording was "Condition of home: including but not limited to condition of roof." This should have been worded in such a way to indicate multiple issues with the roof including discoloration from algae, missing shingles and shingles that were lifting in spotsThe overall condition was only related to the issues of the roof; however, not all of the specific issues with the roof were listed on the legal noticeHopefully this helps clarify the situation.If you have any further questions, please contact me directlyCordially,Joseph [redacted] , AINS API Personal Lines Department The Cincinnati Insurance Company [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] This is simply "bad faith" and fraud on Cincinnati's partOur General Liability covers both, all claims need to be paid out as contractedCincinnati is collecting fees and not providing the service that they are contracted forAlso, altering deductible prices on claims another indication of "bad faith" and fraudWhat kind of company can operate like this? Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is ridiculous, considering other appraisal of damages indicate no issues from being stuckThere was only one claimOne claim! This is thetmost absurd thing I have ever heard, and I will ensure that the world knows how your company mistreats customers I have photographs to verify, in addition to the Burke County sheriff's testimony Regards, [redacted]
The complainant did have commercial insurance policies with our company through 9/5/at which time the coverage was cancelled and placed with another carrierThe premiums/refunds in question are in relation to the insureds Workers Compensation policy, I understand the confusion over the refund amounts as some of the documents being referenced (refund of $1,899) is actually just an accounting reconciliation had the policy ran full term and the full premium been paidBelow is a reconciliation of the premiums due for the shortened policy period, what the complainant actually paid and the resulting refunds,The insured made two installments for their Workers Compensation policy:4/14/***6/16/***Total $1,854No further payments were received prior to the cancellationThe annual premium for this policy was $3,Since the policy was cancelled, the prorated premium due for the policy was reduced to $1,(Premium/tax of $1,+ late fee of $25)Since the insured paid $1,in the two installments, a credit was due of $In processing the revised cancellation date (originally cancelled 9/15/and revised to 9/5/when alternate coverage was secured), an error was made in the calculation of prior premiums billed resulting in a refund to the insured of $So in fact, the insured received a refund of $more than was dueAt this point, we will leave the billing as issued,Mailing Address: [redacted] ***.The Collection amount demanded by Mr [redacted] and the collection agency were related to a different policy (general liability)These amounts have been cleared from the account and there should be no further contact from the collection firmI trust this will satisfy the inquiry