I informed the Durochers repair person that over the last six months the temperature wasnt working, food freezing in the refrigerator section, then it would get too warm, basically the digital thermostat wasn't working in the GE refrigerator The repair person, who was very nice, took just a couple minutes to pull out a part and he said this part is USUALLY the problemI asked if he'd look at any other parts and he said no this is NORMALLY the reason Well, after less than two months the refrigerator stopped working, just as it was doing over the last six months, I would unplu and it would work againThe repair person knew this My brother had the same issue with the same refrigerator however he had a different repair company to his house, they replaced a different part, in the thermostat area near the top of the inside, and his refrigerator has been working for 5-months now I called Durochers, I informed them of the issue and I asked if they'd refund a PORTION of the charge, I'd pay for the service if they'd pay for the part They replied NO, in a very poor customer service kind of way! They said they would come back out to see if it was the same part, they said perhaps it's a different part that went bad I informed them that I expected them to check over the enite refrigerator not just one part in the two minutes he spent diagnosing the problem In fact I asked if he'd check other parts I also informed them that I wasn't willing to have them try again, It should have been fixed right the first time They claim it only took the repair person a minute to diagnose because he's been repairing for some years and he's that good Well if he's that good why didnt the refrigerator keep working? Why didn't he check any other parts? Durochers took me to small claims court sInce I disputed the $charge on my credit card, only after I called to ask for a partial refund (this was my first time ever disputing a service in my years of having a credit card)The Court agreed that I should have allowed them to come out for a second time and fix what they didn't do right the first time I couldn't take the risk of throwing out thousands of dollars of food again and a $medicine I need to keep refrigerated I bought a new refrigerator from a different vendorAnd, any future repairs of my many other appliances will be done by another companyI believe a decision to split the charge or offer some portion back to me would have probably been a better customer service choice
Absolutely an excellent company !!!! My routine annual inspection, was done perfect !A small rattle in my frigwas fixed w/o me even knowing , thought it was a operating sound ! Just a plane good experience !
In Oct 2014 AAMCO misdiagnosed my transmission problem. When I first brought it in for a severe vibration, they said I needed engine mounts and they could not proceed any further with the 'diagnosis' unless I replaced them. I paid $350 for that. The vibration was not as severe but still there. When they seperated the engine from the transmission, the vibration went away. Thus we know that the problem is the transmission and not my engine. The transmission rebuilder said I needed a new torque converter. This was replaced under warranty but the vibration was even worse. Without telling me what they were going to do, they took my spark plugs and trottle body out of my engine and did a compression test. Their mechanic claimed that 2 cylinders were reading 130 psi and the others were reading 135 to 165. I was told that before they could continue diagnosing my vibration, I would need to pay $5000 to replace my engine. That was 'the next step' in the diagnosis process. They would not guarantee that replacing the engine would fix the vibration. The service manager was insulted and angry that I did not believe I needed a new engine. When we did a test drive he glanced at my oil pressure guage and said my engine was worn out. It was reading 20 psi at idle and 55 at higher revs. This normal on a Chevy 350. The engine goes 3000 miles before the oil is down a quart. I know my engine. It was running perfectly with no vibration before the transmission was replaced by AAMCO Flagstaff in Sept 2014. Over the last 3 months the transmission gets noiser every day. This rebuilt AAMCO transmission has about 6000 miles on it now. It still shifts but there are black particles in the oil and sometimes it squeals between shifts. I've learnt to live with the vibration. My concern is having my truck break down in the middle of no where.
NOTE: I think that the mechanics who work at this AAMCO do good work even though one of my engine mounts was installed crooked (according to another AAMCO location in [redacted] that I will not mention). I would trust them take things apart and put them back together neatly. What they're not good at is diagnosis and trouble shooting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to the first line I was never told any of my transmission could be used. “You need a new one” $3800 Yes Money was an option the blue book on the car was $6000. Seemed like a dumb investment ask to have them put it in the trunk and I would have the car picked up as is ( in to them for the $395 tear down) He talked to me for 20 minutes on the phone he can get a used transmission for $2800 out the door will help get a better sale price blah blah….. I said ok $2800 but it needs to be fixed. The determination the TCM was faulty girl on the phone told me part was 500-800 and then would require programming which can be expensive. I said FORGET it put any remaining parts to my transmission in the trunk Im taking it somewhere else. ( The TCM prices online were $200) . I drove the car home the same way it came in in limp mode minus $2900 and no old transmission parts from the faulty one. They NEVER offered to do the TCM at cost or any part of the last yellow section. Ron Stafford has never even taken the time to call me. I took the car to a Mercedes shop and they told my TCM was fine didn’t need replacing need to be reset and programmed. $400 in reprogramming of the computer and I was good as new. Both outside mechanics doubted it needed a new transmission just a shop with the right computer to analyize the problem and recommend the fix. They would have like to inspected the old part for me but it was not given back to me as requested. I would like to go before the next Revdex.com ARAC at their next meeting which is in October I believe. I have spoken with an attorney and if the merchant doesn’t want to step up and do the right thing we will head to small claims court.
Regards,
[redacted]
I informed the Durochers repair person that over the last six months the temperature wasnt working, food freezing in the refrigerator section, then it would get too warm, basically the digital thermostat wasn't working in the GE refrigerator The repair person, who was very nice, took just a couple minutes to pull out a part and he said this part is USUALLY the problemI asked if he'd look at any other parts and he said no this is NORMALLY the reason Well, after less than two months the refrigerator stopped working, just as it was doing over the last six months, I would unplu and it would work againThe repair person knew this My brother had the same issue with the same refrigerator however he had a different repair company to his house, they replaced a different part, in the thermostat area near the top of the inside, and his refrigerator has been working for 5-months now I called Durochers, I informed them of the issue and I asked if they'd refund a PORTION of the charge, I'd pay for the service if they'd pay for the part They replied NO, in a very poor customer service kind of way! They said they would come back out to see if it was the same part, they said perhaps it's a different part that went bad I informed them that I expected them to check over the enite refrigerator not just one part in the two minutes he spent diagnosing the problem In fact I asked if he'd check other parts I also informed them that I wasn't willing to have them try again, It should have been fixed right the first time They claim it only took the repair person a minute to diagnose because he's been repairing for some years and he's that good Well if he's that good why didnt the refrigerator keep working? Why didn't he check any other parts? Durochers took me to small claims court sInce I disputed the $charge on my credit card, only after I called to ask for a partial refund (this was my first time ever disputing a service in my years of having a credit card)The Court agreed that I should have allowed them to come out for a second time and fix what they didn't do right the first time I couldn't take the risk of throwing out thousands of dollars of food again and a $medicine I need to keep refrigerated I bought a new refrigerator from a different vendorAnd, any future repairs of my many other appliances will be done by another companyI believe a decision to split the charge or offer some portion back to me would have probably been a better customer service choice
Absolutely an excellent company !!!! My routine annual inspection, was done perfect !A small rattle in my frigwas fixed w/o me even knowing , thought it was a operating sound ! Just a plane good experience !
In Oct 2014 AAMCO misdiagnosed my transmission problem. When I first brought it in for a severe vibration, they said I needed engine mounts and they could not proceed any further with the 'diagnosis' unless I replaced them. I paid $350 for that. The vibration was not as severe but still there. When they seperated the engine from the transmission, the vibration went away. Thus we know that the problem is the transmission and not my engine. The transmission rebuilder said I needed a new torque converter. This was replaced under warranty but the vibration was even worse. Without telling me what they were going to do, they took my spark plugs and trottle body out of my engine and did a compression test. Their mechanic claimed that 2 cylinders were reading 130 psi and the others were reading 135 to 165. I was told that before they could continue diagnosing my vibration, I would need to pay $5000 to replace my engine. That was 'the next step' in the diagnosis process. They would not guarantee that replacing the engine would fix the vibration. The service manager was insulted and angry that I did not believe I needed a new engine. When we did a test drive he glanced at my oil pressure guage and said my engine was worn out. It was reading 20 psi at idle and 55 at higher revs. This normal on a Chevy 350. The engine goes 3000 miles before the oil is down a quart. I know my engine. It was running perfectly with no vibration before the transmission was replaced by AAMCO Flagstaff in Sept 2014. Over the last 3 months the transmission gets noiser every day. This rebuilt AAMCO transmission has about 6000 miles on it now. It still shifts but there are black particles in the oil and sometimes it squeals between shifts. I've learnt to live with the vibration. My concern is having my truck break down in the middle of no where.
NOTE: I think that the mechanics who work at this AAMCO do good work even though one of my engine mounts was installed crooked (according to another AAMCO location in [redacted] that I will not mention). I would trust them take things apart and put them back together neatly. What they're not good at is diagnosis and trouble shooting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to the first line I was never told any of my transmission could be used. “You need a new one” $3800 Yes Money was an option the blue book on the car was $6000. Seemed like a dumb investment ask to have them put it in the trunk and I would have the car picked up as is ( in to them for the $395 tear down) He talked to me for 20 minutes on the phone he can get a used transmission for $2800 out the door will help get a better sale price blah blah….. I said ok $2800 but it needs to be fixed. The determination the TCM was faulty girl on the phone told me part was 500-800 and then would require programming which can be expensive. I said FORGET it put any remaining parts to my transmission in the trunk Im taking it somewhere else. ( The TCM prices online were $200) . I drove the car home the same way it came in in limp mode minus $2900 and no old transmission parts from the faulty one. They NEVER offered to do the TCM at cost or any part of the last yellow section. Ron Stafford has never even taken the time to call me. I took the car to a Mercedes shop and they told my TCM was fine didn’t need replacing need to be reset and programmed. $400 in reprogramming of the computer and I was good as new. Both outside mechanics doubted it needed a new transmission just a shop with the right computer to analyize the problem and recommend the fix. They would have like to inspected the old part for me but it was not given back to me as requested. I would like to go before the next Revdex.com ARAC at their next meeting which is in October I believe. I have spoken with an attorney and if the merchant doesn’t want to step up and do the right thing we will head to small claims court.
Regards,
[redacted]