This business does not meet the standards that one would expect or hope from a Home Care agencyNo one should ever have to go through these issues when trying to find a good aid to care for an aging parent
They never sent a nurse to assess the patient
No badges ever shown by staff before entering the homeTime sheets were not given to family to fill out, and we were told that the company filled out full hours for aids that were late or left early
Owner would say that she had help or fill-ins, even though they are consumer direct
These people failed to show up, causing family members to miss days, even weeks of workWhen we found our own aids, they tried to take them to use on other cases
Owner is never available to discuss issuesShe would send messages to family through the aid on call, leaving the aid to manage the staff
Truly a horrible experience
We would not recommend using this company
This business does not meet the standards that one would expect or hope from a Home Care agencyNo one should ever have to go through these issues when trying to find a good aid to care for an aging parent
They never sent a nurse to assess the patient
No badges ever shown by staff before entering the homeTime sheets were not given to family to fill out, and we were told that the company filled out full hours for aids that were late or left early
Owner would say that she had help or fill-ins, even though they are consumer direct
These people failed to show up, causing family members to miss days, even weeks of workWhen we found our own aids, they tried to take them to use on other cases
Owner is never available to discuss issuesShe would send messages to family through the aid on call, leaving the aid to manage the staff
Truly a horrible experience
We would not recommend using this company