My brother who lived in D.Cpassed away on 12-13-I contacted Rick P [redacted] of Horton's F.Hon or about 12-17-and made arrangements with Horton's to handle my brothers cremation on 12-19- All required paperwork was faxed on 12-22-He was taken from the M.Eon 12-23-15, a cashier's check for the full amount of services was mailed overnight on 1-7- My family lives in Texas and everything was handled via e-mail, postal mail, phone, and texts Horton's was chosen because P [redacted] sounded so sincere with concern for my family The service we received was a most horrible experience Communication with P [redacted] was the worst; no answers to various texts, phone calls and e-mails; failure to keep phone conferences and then finally nothing When Horton's was contacted a direct answer was never possible or lies were toldThey filed paperwork incorrectly with the Medical Examiner's office for the cremation certificate on 1-9-2016; however because of their ineptness the application had to resubmitted and was finally issued on 1-19-On 1-25-my brother was crematedHorton's picked up his remains on 1-27-and my family didn't receive them until 2-26-and the cost for the mailing went from $to $ When asked why, I was informed because of the weight On 3-2-the official death certificate was completed and mailed to Horton's on 3-4-per the M.E's office As of 4-7-we have not received the certificates You would think that people in the business of handling the remains of others loved ones would have some compassion for a family that is over 1,miles away from their loved oneMy family has suffered great agony as well as physical and emotional distress at the hands of the most uncaring people I have ever come in contact with in my yearsThe only compassion and satisfaction we received was from the Medical Examiner's Office and the crematory; both contacted Horton's on my behalf The crematory told me MrW [redacted] at Horton's said for me to call himOn 3-16-16, I did and MrW [redacted] lied to me concerning when he had received the death certificate and informed me that I should have them next weekI had already talked to the M.E.'s office before I called him and I knew the truthAs of 4-7-they have not arrived
My brother who lived in D.Cpassed away on 12-13-I contacted Rick P*** of Horton's F.Hon or about 12-17-and made arrangements with Horton's to handle my brothers cremation on 12-19- All required paperwork was faxed on 12-22-He was taken from the M.Eon 12-23-15, a cashier's check for the full amount of services was mailed overnight on 1-7- My family lives in Texas and everything was handled via e-mail, postal mail, phone, and texts Horton's was chosen because P*** sounded so sincere with concern for my family The service we received was a most horrible experience Communication with P*** was the worst; no answers to various texts, phone calls and e-mails; failure to keep phone conferences and then finally nothing When Horton's was contacted a direct answer was never possible or lies were toldThey filed paperwork incorrectly with the Medical Examiner's office for the cremation certificate on 1-9-2016; however because of their ineptness the application had to resubmitted and was finally issued on 1-19-On 1-25-my brother was crematedHorton's picked up his remains on 1-27-and my family didn't receive them until 2-26-and the cost for the mailing went from $to $ When asked why, I was informed because of the weight On 3-2-the official death certificate was completed and mailed to Horton's on 3-4-per the M.E's office As of 4-7-we have not received the certificates You would think that people in the business of handling the remains of others loved ones would have some compassion for a family that is over 1,miles away from their loved oneMy family has suffered great agony as well as physical and emotional distress at the hands of the most uncaring people I have ever come in contact with in my yearsThe only compassion and satisfaction we received was from the Medical Examiner's Office and the crematory; both contacted Horton's on my behalf The crematory told me MrW*** at Horton's said for me to call himOn 3-16-16, I did and MrW*** lied to me concerning when he had received the death certificate and informed me that I should have them next weekI had already talked to the M.E.'s office before I called him and I knew the truthAs of 4-7-they have not arrived
My brother who lived in D.Cpassed away on 12-13-I contacted Rick P [redacted] of Horton's F.Hon or about 12-17-and made arrangements with Horton's to handle my brothers cremation on 12-19- All required paperwork was faxed on 12-22-He was taken from the M.Eon 12-23-15, a cashier's check for the full amount of services was mailed overnight on 1-7- My family lives in Texas and everything was handled via e-mail, postal mail, phone, and texts Horton's was chosen because P [redacted] sounded so sincere with concern for my family The service we received was a most horrible experience Communication with P [redacted] was the worst; no answers to various texts, phone calls and e-mails; failure to keep phone conferences and then finally nothing When Horton's was contacted a direct answer was never possible or lies were toldThey filed paperwork incorrectly with the Medical Examiner's office for the cremation certificate on 1-9-2016; however because of their ineptness the application had to resubmitted and was finally issued on 1-19-On 1-25-my brother was crematedHorton's picked up his remains on 1-27-and my family didn't receive them until 2-26-and the cost for the mailing went from $to $ When asked why, I was informed because of the weight On 3-2-the official death certificate was completed and mailed to Horton's on 3-4-per the M.E's office As of 4-7-we have not received the certificates You would think that people in the business of handling the remains of others loved ones would have some compassion for a family that is over 1,miles away from their loved oneMy family has suffered great agony as well as physical and emotional distress at the hands of the most uncaring people I have ever come in contact with in my yearsThe only compassion and satisfaction we received was from the Medical Examiner's Office and the crematory; both contacted Horton's on my behalf The crematory told me MrW [redacted] at Horton's said for me to call himOn 3-16-16, I did and MrW [redacted] lied to me concerning when he had received the death certificate and informed me that I should have them next weekI had already talked to the M.E.'s office before I called him and I knew the truthAs of 4-7-they have not arrived
My brother who lived in D.Cpassed away on 12-13-I contacted Rick P*** of Horton's F.Hon or about 12-17-and made arrangements with Horton's to handle my brothers cremation on 12-19- All required paperwork was faxed on 12-22-He was taken from the M.Eon 12-23-15, a cashier's check for the full amount of services was mailed overnight on 1-7- My family lives in Texas and everything was handled via e-mail, postal mail, phone, and texts Horton's was chosen because P*** sounded so sincere with concern for my family The service we received was a most horrible experience Communication with P*** was the worst; no answers to various texts, phone calls and e-mails; failure to keep phone conferences and then finally nothing When Horton's was contacted a direct answer was never possible or lies were toldThey filed paperwork incorrectly with the Medical Examiner's office for the cremation certificate on 1-9-2016; however because of their ineptness the application had to resubmitted and was finally issued on 1-19-On 1-25-my brother was crematedHorton's picked up his remains on 1-27-and my family didn't receive them until 2-26-and the cost for the mailing went from $to $ When asked why, I was informed because of the weight On 3-2-the official death certificate was completed and mailed to Horton's on 3-4-per the M.E's office As of 4-7-we have not received the certificates You would think that people in the business of handling the remains of others loved ones would have some compassion for a family that is over 1,miles away from their loved oneMy family has suffered great agony as well as physical and emotional distress at the hands of the most uncaring people I have ever come in contact with in my yearsThe only compassion and satisfaction we received was from the Medical Examiner's Office and the crematory; both contacted Horton's on my behalf The crematory told me MrW*** at Horton's said for me to call himOn 3-16-16, I did and MrW*** lied to me concerning when he had received the death certificate and informed me that I should have them next weekI had already talked to the M.E.'s office before I called him and I knew the truthAs of 4-7-they have not arrived