Hosner Carpet One did respond to the original complaint [redacted] on 1/28/and the Revdex.com responded Hosner Carpet One take Revdex.com complaints seriously Now I understand that that [redacted] email mentioned "Will wait for formal response" I am a member of the [redacted] and I don't do [redacted] complaints only once in a few years Last time I responded to the [redacted] it was email only The person from the [redacted] that responded to me should have mention that the response needs to be within the software "Respond to Complaint" I would have responded differently Info Mail [redacted] Now to the # [redacted] Complaint [redacted] on the carpet installed on their steps started to matt and crush on every step (6) right on the very edge Reason for the complaint is the Hosner Carpet One took their complaint back in mid July and was suppose to call to inspect carpetPaperwork was misplaced After inspection checked into the warranty of the carpet and that carpet and majority of others do not have a step wear warrantyHosner Carpet One called and talked t [redacted] ***s today (1/10/16) of my solution and he accepted the solutionHosner Carpet One is ordering a new piece of carpet for his steps and replacing old with newAt the same time Hosner Carpet One will add additional cushion to the steps to help protect the edge of step from wearingTold [redacted] *hat it will take about to weeks to complete and will schedule repair once material arrives to the warehouseThis repair will be all at Hosner Carpet One expenseI will inform the [redacted] *hen this repair is completed At this time this complaint is resolved till repair is completed Thank you [redacted] co-owner of Hosner Carpet One
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Hosner Carpet One did respond to the original complaint [redacted] on 1/28/and the Revdex.com responded Hosner Carpet One take Revdex.com complaints seriously Now I understand that that [redacted] email mentioned "Will wait for formal response" I am a member of the [redacted] and I don't do [redacted] complaints only once in a few years Last time I responded to the [redacted] it was email only The person from the [redacted] that responded to me should have mention that the response needs to be within the software "Respond to Complaint" I would have responded differently Info Mail [redacted] Now to the # [redacted] Complaint [redacted] on the carpet installed on their steps started to matt and crush on every step (6) right on the very edge Reason for the complaint is the Hosner Carpet One took their complaint back in mid July and was suppose to call to inspect carpetPaperwork was misplaced After inspection checked into the warranty of the carpet and that carpet and majority of others do not have a step wear warrantyHosner Carpet One called and talked t [redacted] ***s today (1/10/16) of my solution and he accepted the solutionHosner Carpet One is ordering a new piece of carpet for his steps and replacing old with newAt the same time Hosner Carpet One will add additional cushion to the steps to help protect the edge of step from wearingTold [redacted] *hat it will take about to weeks to complete and will schedule repair once material arrives to the warehouseThis repair will be all at Hosner Carpet One expenseI will inform the [redacted] *hen this repair is completed At this time this complaint is resolved till repair is completed Thank you [redacted] co-owner of Hosner Carpet One
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]