Hospital Direct Medical Equipment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Mr [redacted] did not indicate that the C arm was for sale in the " AS IS" condition,the only thing he said was that the picture tube needed replacing.After I paid him,that was when he said he would take the C arm to a technician ( miles away) to make sure nothing else was wrong.The technician determined that there were multiple problems.Mr [redacted] told me that if I fixed the problems, the machine would work for a long time.The other place it was taken was to miles away and they could not assure me it would work for very long.The people at the place Mr [redacted] sent me for the C-arm bed,told me that the C arm had been at their place and they told Mr [redacted] about the multiple problems.When confronted with this information [redacted] exploded with rage and profanity on the phone and that he did not know anything about C arms ( this coming from someone whose word I had based my decision to buy the C-arm) I indicated to him that a third party would have to be involved thus Revdex.com.The distance from my office to Mr [redacted] 's site is miles round trip,he told me he would deliver the C arm for free,but instead he opted to substitute the miles to the technicians for the miles one way to my office.If he knew nothing about C arms,why did he not agree with the technicians ? why did he tell me the problem was just a picture tube when he knew it more than that after he was told by those more knowledgeable?Why did he want the C-arm to be checked by a technician if it was sold " AS IS " like he indicated

Mr [redacted] came into our medical warehouse and placed a $deposit for a OEC C armon May 0f The deposit for the item C arm was to hold it and pay an additional $2,000and the cost of the repair work needed to get it workingOn August Mr [redacted] came in and payed the balance of the orderThe cost of the item was discounted $to helpcover the cost of the diagnostic work on the C armThe item was sold not working withthe understanding repair work would be neededWorking used C arms range in pricefrom $8,to $15,depending on year of manufacture and amount of life on X ray tube.The C Arm was then delivered by our company to Radiographic Equipment Services, Inc.,a C arm diagnostic company in August of Radiographic Equipment Services, Inc performeda diagnostic test and informed Mr [redacted] what work was needed to get the C arm back in service.Mr [redacted] then made an arrangement with a second company called "Hill Imaging" in Escondidoto make the needed repairsThe technician was MrPreston Hill and he also assisted with the initialdiagnoses at Radiographic Equipment ServicesWe picked up the C arm from Radiographic EquipmentServices Inc and delivered it to Hill Imaging in Escondido in September to be repaired at Mr[redacted] 's request.In October - months after the deposit was put down and months after the purchase, Mr [redacted] called and asked us to pick up the C arm for a third time and takeit to him in Orange County CaliforniaHe did not want to pay Hill Imaging for the repair work and toldus he wanted to get the parts for the C arm himselfWe informed Mr [redacted] that we were no longerable to pick up the item and deliver it a third time and that he would need to make other arrangements.In November Mr [redacted] called and asked for a refund which we denied for the following reasonsThe C arm was bought in "as is" condition in August and the item was not under a warrantyThe C arm sat in our warehouse for nearly months before the final payment was made -during that time Mr [redacted] could have researched the age of the machine and alsocancelledThe date of manufacture of the machine is posted on the C Arm as required by lawThe C arm received a professional diagnostic check and Mr [redacted] knew what workand parts were required to get the C arm working and had us pick up the C arm and takeit to the technician After getting the diagnostic check done from Radiographic EquipmentServices Mr [redacted] made a deal with Hill Imaging for the repair in September and we deliveredthe C arm for free to the Escondido business address$1,of the money Mr [redacted] was not paid to us and was paid to RadiographicEquipment Services Inc for the diagnostic inspection, which he knew was needed at the time ofpurchase and approved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Mr *** did not indicate that the C arm was for sale in the " AS IS" condition,the only thing he said was that the picture tube needed replacing.After I paid him,that was when he said he would take the C arm to a technician ( miles away) to make sure nothing else was wrong.The technician determined that there were multiple problems.Mr *** told me that if I fixed the problems, the machine would work for a long time.The other place it was taken was to miles away and they could not assure me it would work for very long.The people at the place Mr *** sent me for the C-arm bed,told me that the C arm had been at their place and they told Mr *** about the multiple problems.When confronted with this information *** exploded with rage and profanity on the phone and that he did not know anything about C arms ( this coming from someone whose word I had based my decision to buy the C-arm) I indicated to him that a third party would have to be involved thus Revdex.comThe distance from my office to Mr ***'s site is miles round trip,he told me he would deliver the C arm for free,but instead he opted to substitute the miles to the technicians for the miles one way to my officeIf he knew nothing about C arms,why did he not agree with the technicians ? why did he tell me the problem was just a picture tube when he knew it more than that after he was told by those more knowledgeable?Why did he want the C-arm to be checked by a technician if it was sold " AS IS " like he indicated

Mr. [redacted] came into our medical warehouse and placed a $500 deposit for a OEC 9000 C armon May 28 0f 2015. The deposit for the item C arm was to hold it and pay an additional $2,000and the cost of the repair work needed to get it working. On August 13 Mr. [redacted] came in and payed the balance of...

the order. The cost of the item was discounted $500 to helpcover the cost of the diagnostic work on the C arm. The item was sold not working withthe understanding repair work would be needed. Working used C arms range in pricefrom $8,000 to $15,000 depending on year of manufacture and amount of life on X ray tube.The C Arm was then delivered by our company to Radiographic Equipment Services, Inc.,a C arm diagnostic company in August of 2015. Radiographic Equipment Services, Inc performeda diagnostic test and informed Mr. [redacted] what work was needed to get the C arm back in service.Mr. [redacted] then made an arrangement with a second company called "Hill Imaging" in Escondidoto make the needed repairs. The technician was Mr. Preston Hill and he also assisted with the initialdiagnoses at Radiographic Equipment Services. We picked up the C arm from Radiographic EquipmentServices Inc and delivered it to Hill Imaging in Escondido in September to be repaired at Mr.[redacted]'s request.In October 2015 - 5 months after the deposit was put down and 2 months after the purchase, Mr [redacted] called and asked us to pick up the C arm for a third time and takeit to him in Orange County California. He did not want to pay Hill Imaging for the repair work and toldus he wanted to get the parts for the C arm himself. We informed Mr. [redacted] that we were no longerable to pick up the item and deliver it a third time and that he would need to make other arrangements.In November 2015 Mr [redacted] called and asked for a refund which we denied for the following reasons.1. The C arm was bought in "as is" condition in August and the item was not under a warranty2. The C arm sat in our warehouse for nearly 3 months before the final payment was made -during that time Mr [redacted] could have researched the age of the machine and alsocancelled. The date of manufacture of the machine is posted on the C Arm as required by law.3. The C arm received a professional diagnostic check and Mr. [redacted] knew what workand parts were required to get the C arm working and had us pick up the C arm and takeit to the technician.  After getting the diagnostic check done from Radiographic EquipmentServices Mr [redacted] made a deal with Hill Imaging for the repair in September and we deliveredthe C arm for free to the Escondido business address.4. $1,000 of the money Mr [redacted] was not paid to us and was paid to RadiographicEquipment Services Inc for the diagnostic inspection, which he knew was needed at the time ofpurchase and approved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Mr [redacted] did not indicate that the C arm was for sale in the " AS IS" condition,the only thing he said was that the picture tube needed replacing.After I paid him,that was when he said he would take the C arm to a technician ( 11 miles away) to make sure nothing else was wrong.The technician determined that there were multiple problems.Mr [redacted] told me that if I fixed the problems, the machine would work for a long time.The other place it was taken was to  19 miles away and they could not assure me it would work for very long.The people at the place Mr [redacted] sent me for the C-arm bed,told me that the C arm had been at their place and they told Mr [redacted] about the multiple problems.When confronted with this information [redacted] exploded with rage and profanity on the phone and that he did not know anything about C arms ( this coming from someone whose word I had based my decision to buy the C-arm)  I indicated to him that a third party would have to be involved thus Revdex.com.The distance from my office to Mr [redacted]'s site is 180 miles round trip,he told me he would deliver the C arm for free,but instead he opted to substitute the 30 miles to the technicians for the 90 miles one way to my office.If he  knew nothing about C arms,why did he not agree with the technicians ? why did he tell me the problem was just a picture tube when he knew it more than that after he was told by those more knowledgeable?Why did he want the C-arm to be checked by a technician if it was sold " AS IS " like he indicated.

Mr. [redacted] came into our medical warehouse and placed a $500 deposit for a OEC 9000 C armon May 28 0f 2015. The deposit for the item C arm was to hold it and pay an additional $2,000and the cost of the repair work needed to get it working. On August 13 Mr. [redacted] came in and payed...

the balance of the order. The cost of the item was discounted $500 to helpcover the cost of the diagnostic work on the C arm. The item was sold not working withthe understanding repair work would be needed. Working used C arms range in pricefrom $8,000 to $15,000 depending on year of manufacture and amount of life on X ray tube.The C Arm was then delivered by our company to Radiographic Equipment Services, Inc.,a C arm diagnostic company in August of 2015. Radiographic Equipment Services, Inc performeda diagnostic test and informed Mr. [redacted] what work was needed to get the C arm back in service.Mr. [redacted] then made an arrangement with a second company called "Hill Imaging" in Escondidoto make the needed repairs. The technician was Mr. Preston Hill and he also assisted with the initialdiagnoses at Radiographic Equipment Services. We picked up the C arm from Radiographic EquipmentServices Inc and delivered it to Hill Imaging in Escondido in September to be repaired at Mr.[redacted]'s request.In October 2015 - 5 months after the deposit was put down and 2 months after the purchase, Mr [redacted] called and asked us to pick up the C arm for a third time and takeit to him in Orange County California. He did not want to pay Hill Imaging for the repair work and toldus he wanted to get the parts for the C arm himself. We informed Mr. [redacted] that we were no longerable to pick up the item and deliver it a third time and that he would need to make other arrangements.In November 2015 Mr [redacted] called and asked for a refund which we denied for the following reasons.1. The C arm was bought in "as is" condition in August and the item was not under a warranty2. The C arm sat in our warehouse for nearly 3 months before the final payment was made -during that time Mr [redacted] could have researched the age of the machine and alsocancelled. The date of manufacture of the machine is posted on the C Arm as required by law.3. The C arm received a professional diagnostic check and Mr. [redacted] knew what workand parts were required to get the C arm working and had us pick up the C arm and takeit to the technician.  After getting the diagnostic check done from Radiographic EquipmentServices Mr [redacted] made a deal with Hill Imaging for the repair in September and we deliveredthe C arm for free to the Escondido business address.4. $1,000 of the money Mr [redacted] was not paid to us and was paid to RadiographicEquipment Services Inc for the diagnostic inspection, which he knew was needed at the time ofpurchase and approved.