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Hospital Services, Inc.

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Hospital Services, Inc. Reviews (5)

We will refund Ms***'s balance of her $"good faith money, $as we had already refunded $2, We feel that she used us as a licensed contractor to get her mortgage & was proceeding to get unlicensed people to do the workWe want our previous & new customers to know that we bend over backwards to resolve an issue & since we did not get her "verbal" agreement in writing, that is our lossWe will certainly make sure from now on that we get everything in writingIn years of business this is the only time we've had anything like this happenShe knows the truth in this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

We have spoken with the customer and resolved all of his issuesWe were not aware that the mason had told the customer he would be back out to clean the brick off, and had not been thereWe have scheduled the mason to come back out within the next weeks to get the issue resolvedWe value our
customers, and will always make something right if it was not done correct the first time. Moore Construction Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

We sent Ms. [redacted] $2005.00 of her $3000.00 deposit. We made numerous trip to her home and revised her quote several times. Filled out forms for 2 different mortgage companies, as she changed mortgages during  the process. She signed original service authorization January. She told us several...

times she was closing on her loan and would have the deposit to start the work in a few days. This started in April, she would have the estimator come out to finalize things, then each time he went she would say she did not have her loan closed yet but it would be any day. She called in May & said she understood that we had done quite of bit of administrative work already and she wanted to give us a good faith deposit, so on 5-17-15 she gave us a check for $3000.00. The total amount of the contract was $33,558.21 & her deposit should have been $13,751.20.  Each time he went, she (or someone she hired) had done work that was on our contract & was eliminating items.The last time he went to her home 8-6-15 she said she had her money and was ready to finalize. He took a tech with him to measure the windows, but when he got there she said she did not have her money yet but would any day. We had heard that several times since she first signed. We felt that she needed a licensed contractor to do the paperwork for the mortgage companies & that she was eventually either not use us at all or the contract was going to be very minimal, not $30,000.00 + She had already gotten it down to about $20,000.00. She said on the day the work was to start, 8-12-15 we decided not to do the work. She had once again called & wanted the estimator to come out to go over everything This is not true because on that day we still did not have a signed revised contract and the balance of the deposit. We also had told her we were now running 4-6 weeks behind so we could not have started the work on that day & she knew that. Many times during this process the estimator told her we had a lot of time in this project and we were going to have to charge for that time. She said she understood. She now says he never told her that. We do give a free estimate but we feel like we did consulting work for her & she wants it for free. We sent her $2005.00 of her @3000.00 back and kept  $995.00 for the hours we spent on her project. We have a folder about 2" thick and I'm sure it would have been more if she continued to use us. We gave her a detailed statement & explained when we give a quote our administrative costs are built into each item she was taking out items each time the estimator went out. We feel that we have been more than fair and don't feel we should refund any other monies to her. I have enclosed copies of the service auth, the statement we sent her detailing time we are charging her, and check we refunded her. Carol Moore

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Address: 7471 Pan American Freeway, NE, Albuquerque, New Mexico, United States, 87109

Phone:

13167222 0 0
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