Hospital Services

We sent Ms [redacted] $of her $depositWe made numerous trip to her home and revised her quote several timesFilled out forms for different mortgage companies, as she changed mortgages during the processShe signed original service authorization JanuaryShe told us several times she was closing on her loan and would have the deposit to start the work in a few daysThis started in April, she would have the estimator come out to finalize things, then each time he went she would say she did not have her loan closed yet but it would be any dayShe called in May & said she understood that we had done quite of bit of administrative work already and she wanted to give us a good faith deposit, so on 5-17-she gave us a check for $The total amount of the contract was $33,& her deposit should have been $13, Each time he went, she (or someone she hired) had done work that was on our contract & was eliminating items.The last time he went to her home 8-6-she said she had her money and was ready to finalizeHe took a tech with him to measure the windows, but when he got there she said she did not have her money yet but would any dayWe had heard that several times since she first signedWe felt that she needed a licensed contractor to do the paperwork for the mortgage companies & that she was eventually either not use us at all or the contract was going to be very minimal, not $30,+ She had already gotten it down to about $20,She said on the day the work was to start, 8-12-we decided not to do the workShe had once again called & wanted the estimator to come out to go over everything This is not true because on that day we still did not have a signed revised contract and the balance of the depositWe also had told her we were now running 4-weeks behind so we could not have started the work on that day & she knew thatMany times during this process the estimator told her we had a lot of time in this project and we were going to have to charge for that timeShe said she understoodShe now says he never told her thatWe do give a free estimate but we feel like we did consulting work for her & she wants it for freeWe sent her $of her @back and kept $for the hours we spent on her projectWe have a folder about 2" thick and I'm sure it would have been more if she continued to use usWe gave her a detailed statement & explained when we give a quote our administrative costs are built into each item she was taking out items each time the estimator went outWe feel that we have been more than fair and don't feel we should refund any other monies to herI have enclosed copies of the service auth, the statement we sent her detailing time we are charging her, and check we refunded herCarol Moore