Hospitality Construction, LLC

The general manager of the dealership has an appointment with Mr [redacted] on Saturday, July 11th He is hopeful that the concern can be resolved by their meeting If it is not, the dealership will submit a substantive response to the concern next week [redacted] General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Earnhardt Nissan regrets any confusion with the return of M [redacted] lease The vehicle was traded to the dealership and the dealership made the last payments on the lease as promised, but it did not assume, or promise to assume, Mr [redacted] other obligations under the lease In anticipation of the end of lease issues, the dealership attempted to predict any expense for which Mr [redacted] would be charged It is not authorized to, however, and did not represent that it could, make a final determination that was binding on Nissan The fact that dealership personnel and Mr [redacted] examined the vehicle with regard to lease-end issues is evidence that the parties anticipated that Mr [redacted] would be responsible for any excess mileage or condition charges at lease end What Mr [redacted] may not yet know is that Nissan will waive $of his lease return charges as part of its Lease Loyalty program because he leased his replacement vehicle through Nissan Earnhardt Nissan cannot be sure, but it appears that Mr [redacted] has paid in full the charges for which he was billedIf that is correct, he should be getting a $refund from Nissan as part of the Lease Loyalty program Mary L [redacted] General Counsel

Earnhardt Nissan is confused by MrS [redacted] objection to the credit inquiry it made in connection with the credit transaction initiated by MsS [redacted] and MsM [redacted] Attached is a copy of the credit application signed by both MrS [redacted] and MsM [redacted] The express authorization to obtain a credit report has been highlighted in yellow Any representations inconsistent with the written application are denied There is no legitimate basis for requesting removal of the expressly authorized credit inquiry The dealership regrets not being able to purchase MsM [redacted] 's vehicle The offer to purchase MsM [redacted] 's vehicle was withdrawn because of the poor condition of the vehicle, which is admitted by MrS [redacted] and demonstrated by the CarMax offer Mary L [redacted] Walker/General Counsel

The only reason we signed the credit check was because Jerry (salesperson) explained that it was only for Pre-approval purposes and that it would not hurt my creditI even clarified that a second time directly before signing the document and he stated "it will not appear on your credit" because we weren't 100% ready to make a purchaseObviously it did hurt my credit and if you will not reverse the inquiry then Jerry needs a serious talking to about his jobAlso, about the car you could not purchaseHere is the problem I have; You offered us $AFTER inspection of the car even when we explicitly told Jerry we were just selling the car and not buying another oneWhen we decided to look around he said he could do $Now heres the BIG problemWhen we left the dealer that night, Jerry said we should leave the Infiniti GhereThat means the condition of the car never changed and the car never moved from the spot where you gave us the $quoteAnd now less then hours later you changed your mind on buying the car because "it was not in good condition"If it was not in good condition you should have NEVER offered $for it in the first placeThis business has no integrity and I hope anybody who sees this complaint never shops here

The dealership arranged for an inspection of Ms [redacted] vehicle attended by the parts and service director, the detail manager and a representative of an independent body shop It was confirmed that the products used by the dealership for washing vehicles do not contain chemicals that damage vehicle paint The inspection clearly revealed that the paint degradation on Ms [redacted] vehicle with more than 160,miles is sun damage For example, the rear bumper, the spoiler, the back seats and the speakers in the back window all are lighter than the corresponding other parts of the vehicle The lens for the passenger side headlight is significantly more degraded than the lens on the driver's side headlight Even though the paint degradation was not caused by the dealership, Earnhardt Nissan volunteered to re-paint the rear bumper at no charge to Ms*** Ms [redacted] declined the offer Earnhardt Nissan considers this matter to be closed [redacted] General Counsel

To Whom it May Concern:Mr***' complaint was forwarded to me for handling as his purchase washandled by my Department. I am pleased to advise you that his complainthas been resolved; a brief summary of the problem and resolution is outlinedbelow.Mr*** purchased a new Nissan
Sentra from Earnhardt Nissan on July 15,He put a down payment of $towards the purchase, in the form of 2checks at $250 each, one to be deposited on July 17, andthe other on July 24, 2015. The checks were deposited onJuly and July as scheduled. Both checks were returned by hisBank, USAA, for insufficient funds on or about August 6, 2015.We reached Mr*** on August 10, to collect the checks and heinformed us that he had already replaced them with cash. We did notshow that $500 had been credited to his deal and askedhim to provide a receipt, but he stated he lost it. He was alsounable to provide the date he brought the cash to thedealership. We informed him that if the $could not be located,the checks would be sent to the Check Guarantee company for collection. He was upset and filed this complaint with your Agency. Mr***, aSenior Manager with my Department, contacted Mr*** on August 11, andrequested he look for the receipt or provide the date he came in, but Mr.*** was unable to provide that specific information.I submitted a request for our Nissan Business Office to search all accounts foran unidentified cash receipt for $500. Our Accounting Department locateda $cash payment receipted on August 1, with a stock number of ***;Mr***' stock number is ***. I contacted Mr*** today toverify the approximate date he came in and the denomination of the currency. The information he provided agreed with the receiptand it was determined that the $would be credited to his deal. Thetransaction was posted and the checks are being shredded at his request. Please contact me if you have any additional questions or if I may of service in anyway. Thank you for your intercession in this ***er.Sincerely:*** ***Special Finance DirectorEarnhardt Auto Centers###-###-####***.***@***.*** cc: *** ***, ***@***.*** *** *** ***, Corporate Counsel, Earnhardt Auto Centers *** ***,General Sales Manager, Earnhardt Nissan *** ***,Customer Relations Manager, Earnhardt Nissan

Earnhardt Nissan denies treating Ms***, or women in general, inappropriately; it denies having harassed Ms***; and it denies any inappropriate submission of Ms***s signed credit application. Earnhardt Nissan denies any abuse of power or lack of professionalism on
its part. Earnhardt Nissan affirmatively asserts that Ms*** contracted in writing to purchase a vehicle from the dealership. Ms*** contracted to purchase a Nissan Rogue on or about April 13, 2015. The written agreement between the dealership and Ms*** provided for Ms. *** to trade her Ford truck to the dealership in partial payment for the Rogue. Ms*** had not driven the Ford truck to the dealership and asked that Earnhardt Nissan pick up the truck a day or two after her purchase, to which the dealership agreed. Ms*** left the dealership in her Nissan Rogue. In connection with her purchase, Ms*** signed the attached credit application authorizing the submission of her credit to financial sources to obtain financing for her purchase. As authorized, the dealership submitted Ms***s credit to several potential financing sources. Once an approval was obtained from Nissan Motor Acceptance, no further submissions were made. No submissions of credit were made by Earnhardt Nissan after April 14, Ms*** attempted to return the Rogue on April 16. The dealership explained that she had purchased the vehicle and tried to make arrangements to retrieve the Ford truck that was part of the parties' written agreement. Ms*** again returned to the dealership, driving a Nissan Frontier she seemingly had purchased from Power Nissan. She was loud and aggressive in the showroom and threatened to drive the Frontier through the front of the dealershipHaving had its employees, customers and property threatened, Earnhardt Nissan agreed Ms*** could return the Rogue she had contracted to purchase. In the chaos created by Ms***s repudiation of her written agreement, the post-dated check for $was forgotten by both parties. The value of the check will be returned to Ms***. Mary *** W***General Counsel

Earnhardt Nissan is confused by Mr. S[redacted] objection to the credit inquiry it made in connection with the credit transaction initiated by Ms. S[redacted] and Ms. M[redacted]. Attached is a copy of the credit application signed by both Mr. S[redacted] and Ms. M[redacted].  The express...

authorization to obtain a credit report has been highlighted in yellow.  Any representations inconsistent with the written application are denied.  There is no legitimate basis for requesting removal of the expressly authorized credit inquiry.   
The dealership regrets not being able to purchase Ms. M[redacted]'s vehicle.  The offer to purchase Ms. M[redacted]'s vehicle was withdrawn because of the poor condition of the vehicle, which is admitted by Mr. S[redacted] and demonstrated by the CarMax offer. 
Mary L[redacted] Walker/General Counsel

The general manager of Earnhardt Nissan spoke with Mr. S[redacted] by phone.  He apologized for Mr. S[redacted] being upset and promised to talk with the salesperson.  They agreed that this matter now is closed. 
Mary L[redacted]General Counsel

Earnhardt Nissan regrets any confusion with the return of M. [redacted] lease.  The vehicle was traded to the dealership and the dealership made the last payments on the lease as promised, but it did not assume, or promise to assume, Mr. [redacted] other obligations under the...

lease.  
In anticipation of the end of lease issues, the dealership attempted to predict any expense for which Mr. [redacted] would be charged.  It is not authorized to, however, and did not represent that it could, make a final determination that was binding on Nissan.  The fact that dealership personnel and Mr. [redacted] examined the vehicle with regard to lease-end issues is evidence  that the parties anticipated that Mr. [redacted] would be responsible for any excess mileage or condition charges at lease end.   
What Mr. [redacted] may not yet know is that Nissan will waive $500 of his lease return charges as part of its Lease Loyalty program because he leased his replacement vehicle through Nissan.   Earnhardt Nissan cannot be sure, but it appears that Mr. [redacted] has paid in full the charges for which he was billed. If that is correct, he should be getting a $500 refund from Nissan as part of the Lease Loyalty program.    
Mary L[redacted]General Counsel

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The assets of Earnhardt Nissan were sold to [redacted] on March 31, 2016.  Business records from Ms. [redacted]'s transaction, approximately 14 months ago, no longer are available to Earnhardt.  There is no way to investigate the allegations of Ms. [redacted]'s...

concern.  Ms. [redacted] obviously agreed in writing to pay a disclosed price for an identified vehicle.   A promise of lifetime oil changes would have been extremely unlikely and, if made, would have been evidenced by a writing, a copy of which should have been provided to Ms. [redacted].   Mary LaRue W[redacted]/General Counsel

The dealership arranged for an inspection of Ms. [redacted] vehicle attended by the parts and service director, the detail manager and a representative of an independent body shop.  It was confirmed that the products used by the dealership for washing vehicles do not contain chemicals that...

damage vehicle paint.  The inspection clearly revealed that the paint degradation on Ms. [redacted] 2005 vehicle with more than 160,000 miles is sun damage.  For example, the rear bumper, the spoiler, the back seats and the speakers in the back window all are lighter than the corresponding other parts of the vehicle.    The lens for the passenger side headlight is significantly more degraded than the lens on the driver's side headlight.  Even though the paint degradation was not caused by the dealership, Earnhardt Nissan volunteered to re-paint the rear bumper at no charge to Ms. [redacted].  Ms. [redacted] declined the offer.  Earnhardt Nissan considers this matter to be closed.  [redacted]General Counsel

The general manager of the dealership has an appointment with Mr. [redacted] on Saturday, July 11th.   He is hopeful that the concern can be resolved by their meeting.  If it is not, the dealership will submit a substantive response to the concern next week.  [redacted]...

General Counsel

The only reason we signed the credit check was because Jerry (salesperson) explained that it was only for Pre-approval purposes and that it would not hurt my credit. I even clarified that a second time directly before signing the document and he stated "it will not appear on your credit" because we weren't 100% ready to make a purchase. Obviously it did hurt my credit and if you will not reverse the inquiry then Jerry needs a serious talking to about his job. Also, about the car you could not purchase. Here is the problem I have; You offered us $1000 AFTER inspection of the car even when we explicitly told Jerry we were just selling the car and not buying another one. When we decided to look around he said he could do $1300. Now heres the BIG problem. When we left the dealer that night, Jerry said we should leave the Infiniti G20 here. That means the condition of the car never changed and the car never moved from the spot where you gave us the $1000 quote. And now less then 24 hours later you changed your mind on buying the car because "it was not in good condition". If it was not in good condition you should have NEVER offered $1000 for it in the first place. This business has no integrity and I hope anybody who sees this complaint never shops here.