The Gift Card Offer is a [redacted] program administered by [redacted] ; it is not a dealership programThe offer provides for just one gift card per customer regardless of how many dealerships the customer visits.MrBasta redeemed his coupon at Romano [redacted] (see attachment) and therefore is not eligible for another gift card at our dealership or any other [redacted] dealershipIt is my understanding that if Mr*** or a family member were to apply for a gift card using a different email address that another gift card would be issuedWe would be willing to submit for an additional gift card for Mr*** is he is able to provide us with another personal email address.Thank you, Bruce Rapp
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Let me first state that Ms. [redacted] "s vehicle is not a "lemon" under the New York State Lemon Law. Her vehicle, based on mileage (82,160 miles at delivery) qualified for a 30 day/1,000 mile warranty. We have never charged her for any repair to this day. Her first repair was for... the passenger's side window regulator. She states that she had to return for the same repair but in fact the secind repair was for the driver's side regulator. It is true that we had to replace one of the regulators again because it was defective. The one item we told Ms [redacted] that she would be responsible to pay for was the broken ABS wire because it was caused by a road hazzard, something she had run over. For one repair we even picked up her car for repair and returned it to her. Other times she has been provided transportation when her car has been in for service. She has also been provided with more that one [redacted] . We appreciate that she sent her son in to purchase a vehicle and we awarded her with a $100 finders fee. We offer to continue to work with her but she must understand that it is her responsibility to maintain her vehicle and that she is responsible to pay for repairs in the future. Regards, Bruce R.
Mr [redacted] 's complaint is full of exaggerations and misrepresentationsFirst, his Subaru Legacy was never representented to him as having a navigation systemHe researched the vehicle on line and saw it in person before taking deliveryWe will not be installing a navigation system in his vehicleHis vehicle was not delivered with "bald Tires"Mr [redacted] has an appointment scheduled on February 22nd at which time we will be happy to go over his isssues with him including the depth of tread on his tiresIn the event that some or all of these issues exist we will address themAs for his opinion of how this dealership is run, I will stand on our year history of customer service, our outstanding factory customer satisfaction scores and our reputation with the Revdex.comThere is no need for any further correspondence from Mr [redacted] , he need only show up for his appointment
We have agreed to help this customer with repair costHe has agreed to pay $1,or the $1,The vehicle has been repaired and it is available to be picked up
Speedometer calibration is not part of the inspection of new or used vehicles at this dealership or any other that I am aware ofIt is also not part of the New York State InspectionMr [redacted] has stated that his vehicle has an accurate digital speedometer that he can rely on to observe the speed limitTherefore, I do not feel responsible to pay for his requested repairAs a goodwill gesture I will reimburse Mr [redacted] for the speeding ticket he was issued before he was aware of it inaccuracy of one of his vehicle's speedometersHe need only provide me with a receipt for that payment
Mr[redacted] has an appointment scheduled with our service department for Saturday 6/at which time we will do whatever it takes to resolve the brake issueWe apologize for any inconvenience that we have caused him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The $included a new spot top- that was a major part of the amount ($800)The dealership did tell me the air vent was no longer manufacturedI told them I had found one on eBay along with other parts needed that they were having trouble orderingI stated I would order these items if I was guaranteed reimbursementThis is when I was consistently being told "We will get back to you" or communication was delayed or haltedI stated in my initial complaint that the communication was the largest factor- I was being amicable in resolving the issues but they could not or would not communicate with meAs far as the check for $for detailing, I never received itI should've walked out of the dealership with it on hand but was told I'd be sent it in the mail with the other missing partsThe other missing parts could not be located nor did I receive this checkI did receive items as stated in my initial complaint and their responseAs far as the mechanical issues I've found, I stated I would get an estimate and send it to themI am a Police Officer and I am in the military as well as in school full timeI can not make the trip there for the issues as I stated to the sales rep over the phoneIf I have a guarantee that I will be reimbursed the cost of the missing cosmetic parts, the check for the detail and a negotiated solution to the mechanical deficiencies, I'll withdraw the complaintTo travel over hours with my busy schedule without even knowing whether they will have the parts on hand or not to fix the problem is ridiculousI foresee myself having to take time off work and staying in a hotel to get these issues resolvedThat is not feasibleI will get the repairs done in my own town where I can make proper arrangements as well as have it done at a trusted dealership because I frankly do not trust Bill Rapp SuperstoreI believe their "repairs" are shortcoming and not inaccurateAlso with the way things unraveled amidst the findings, I don't believe the dealership will be true and just in the repairs Regards, [redacted]
Please see the attached explanation from Subaru service manager Ken [redacted] There was never any intent to mislead or take advantage of this customerAs a matter of good will, I will be refunding [redacted] the $charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I brought this vehicle in and showed videos of the vehicle not going into 2-wheel drive after being in 4-wheel drive while being in snowy conditions Previous repair orders stated that the vehicle does not act correctly in snowy conditions Can you please state the condition of the parking lot where the test drive was done? Also you were made aware that this was the second set of tires with only about 20,miles on them Was this information passed on to TAC? Can you please state the measurement of the tires supplied to TAC? Was condition and tire depth passed on to TAC? My vehicle was passed for NY inspection the very same day As you are aware, I have provided the dealership independent measurement and evaluations of tires from 3rd party tire dealerships that stated, tires were not needed and that current condition of tires and tread depth would not be causing 4wd issuses As a consumer and GM vehicle purchaser, I have no direct contact with TAC therefor I relied on Bill Rapp to inform TAC of all information related to the vehicle I purchased tires under distress because Don stated that would be the only way my vehicle would be serviced.I asked Don to request a loaner vehicle for me as I have one available through my extended warranty (GM Major Guard) Don chose not to place the call into the warranty department and instead offered me a vehicle from dealer lot The extended warranty was purchased through GM available for use at GM dealers Bill Rapp, being a GM dealer, refused to service my vehicle, going against my warranty, until I purchased new tires I purchased tires after approximately one month of pleading my case that I did not want to purchase tires unless absolutely necessary A GM phone liaison then called Bill Rapp who told me that tires were absolutely necessary and they would not work on the vehicle unless they were purchased Again, I’m asking for the reimbursement of tires- which were not necessary as well as the reimbursement for the extended warranty- which Bill Rapp (GM certified technicians) refused to honor Regards, [redacted]
Our service department has determined that Mr [redacted] Buick Encore is performing as designed and operating to factory specificationsWe have recommended that winter tires would greatly improve traction in slippery road conditionsWe are sorry that there is nothing more that we can do to improve Mr [redacted] vehicle's performance in winter driving conditionsI would recommend that he contact General Motors to voice his dissatisfaction.Bruce ***
The Gift Card Offer is a [redacted] program administered by [redacted] ; it is not a dealership programThe offer provides for just one gift card per customer regardless of how many dealerships the customer visits.MrBasta redeemed his coupon at Romano [redacted] (see attachment) and therefore is not eligible for another gift card at our dealership or any other [redacted] dealershipIt is my understanding that if Mr*** or a family member were to apply for a gift card using a different email address that another gift card would be issuedWe would be willing to submit for an additional gift card for Mr*** is he is able to provide us with another personal email address.Thank you, Bruce Rapp
We have refunded Mr [redacted] deposit, taken the car back and paid off his loan
We have offered to re-pay MrFortino for a new set of tires that he has purchasedIt is my understand that this is satisfactory to him [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Let me first state that Ms. [redacted] "s vehicle is not a "lemon" under the New York State Lemon Law. Her vehicle, based on mileage (82,160 miles at delivery) qualified for a 30 day/1,000 mile warranty. We have never charged her for any repair to this day. Her first repair was for... the passenger's side window regulator. She states that she had to return for the same repair but in fact the secind repair was for the driver's side regulator. It is true that we had to replace one of the regulators again because it was defective. The one item we told Ms [redacted] that she would be responsible to pay for was the broken ABS wire because it was caused by a road hazzard, something she had run over. For one repair we even picked up her car for repair and returned it to her. Other times she has been provided transportation when her car has been in for service. She has also been provided with more that one [redacted] . We appreciate that she sent her son in to purchase a vehicle and we awarded her with a $100 finders fee. We offer to continue to work with her but she must understand that it is her responsibility to maintain her vehicle and that she is responsible to pay for repairs in the future. Regards, Bruce R.
Mr [redacted] 's complaint is full of exaggerations and misrepresentationsFirst, his Subaru Legacy was never representented to him as having a navigation systemHe researched the vehicle on line and saw it in person before taking deliveryWe will not be installing a navigation system in his vehicleHis vehicle was not delivered with "bald Tires"Mr [redacted] has an appointment scheduled on February 22nd at which time we will be happy to go over his isssues with him including the depth of tread on his tiresIn the event that some or all of these issues exist we will address themAs for his opinion of how this dealership is run, I will stand on our year history of customer service, our outstanding factory customer satisfaction scores and our reputation with the Revdex.comThere is no need for any further correspondence from Mr [redacted] , he need only show up for his appointment
We have agreed to help this customer with repair costHe has agreed to pay $1,or the $1,The vehicle has been repaired and it is available to be picked up
Speedometer calibration is not part of the inspection of new or used vehicles at this dealership or any other that I am aware ofIt is also not part of the New York State InspectionMr [redacted] has stated that his vehicle has an accurate digital speedometer that he can rely on to observe the speed limitTherefore, I do not feel responsible to pay for his requested repairAs a goodwill gesture I will reimburse Mr [redacted] for the speeding ticket he was issued before he was aware of it inaccuracy of one of his vehicle's speedometersHe need only provide me with a receipt for that payment
Mr[redacted] has an appointment scheduled with our service department for Saturday 6/at which time we will do whatever it takes to resolve the brake issueWe apologize for any inconvenience that we have caused him
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The $included a new spot top- that was a major part of the amount ($800)The dealership did tell me the air vent was no longer manufacturedI told them I had found one on eBay along with other parts needed that they were having trouble orderingI stated I would order these items if I was guaranteed reimbursementThis is when I was consistently being told "We will get back to you" or communication was delayed or haltedI stated in my initial complaint that the communication was the largest factor- I was being amicable in resolving the issues but they could not or would not communicate with meAs far as the check for $for detailing, I never received itI should've walked out of the dealership with it on hand but was told I'd be sent it in the mail with the other missing partsThe other missing parts could not be located nor did I receive this checkI did receive items as stated in my initial complaint and their responseAs far as the mechanical issues I've found, I stated I would get an estimate and send it to themI am a Police Officer and I am in the military as well as in school full timeI can not make the trip there for the issues as I stated to the sales rep over the phoneIf I have a guarantee that I will be reimbursed the cost of the missing cosmetic parts, the check for the detail and a negotiated solution to the mechanical deficiencies, I'll withdraw the complaintTo travel over hours with my busy schedule without even knowing whether they will have the parts on hand or not to fix the problem is ridiculousI foresee myself having to take time off work and staying in a hotel to get these issues resolvedThat is not feasibleI will get the repairs done in my own town where I can make proper arrangements as well as have it done at a trusted dealership because I frankly do not trust Bill Rapp SuperstoreI believe their "repairs" are shortcoming and not inaccurateAlso with the way things unraveled amidst the findings, I don't believe the dealership will be true and just in the repairs Regards, [redacted]
Please see the attached explanation from Subaru service manager Ken [redacted] There was never any intent to mislead or take advantage of this customerAs a matter of good will, I will be refunding [redacted] the $charge
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I brought this vehicle in and showed videos of the vehicle not going into 2-wheel drive after being in 4-wheel drive while being in snowy conditions Previous repair orders stated that the vehicle does not act correctly in snowy conditions Can you please state the condition of the parking lot where the test drive was done? Also you were made aware that this was the second set of tires with only about 20,miles on them Was this information passed on to TAC? Can you please state the measurement of the tires supplied to TAC? Was condition and tire depth passed on to TAC? My vehicle was passed for NY inspection the very same day As you are aware, I have provided the dealership independent measurement and evaluations of tires from 3rd party tire dealerships that stated, tires were not needed and that current condition of tires and tread depth would not be causing 4wd issuses As a consumer and GM vehicle purchaser, I have no direct contact with TAC therefor I relied on Bill Rapp to inform TAC of all information related to the vehicle I purchased tires under distress because Don stated that would be the only way my vehicle would be serviced.I asked Don to request a loaner vehicle for me as I have one available through my extended warranty (GM Major Guard) Don chose not to place the call into the warranty department and instead offered me a vehicle from dealer lot The extended warranty was purchased through GM available for use at GM dealers Bill Rapp, being a GM dealer, refused to service my vehicle, going against my warranty, until I purchased new tires I purchased tires after approximately one month of pleading my case that I did not want to purchase tires unless absolutely necessary A GM phone liaison then called Bill Rapp who told me that tires were absolutely necessary and they would not work on the vehicle unless they were purchased Again, I’m asking for the reimbursement of tires- which were not necessary as well as the reimbursement for the extended warranty- which Bill Rapp (GM certified technicians) refused to honor Regards, [redacted]
Our service department has determined that Mr [redacted] Buick Encore is performing as designed and operating to factory specificationsWe have recommended that winter tires would greatly improve traction in slippery road conditionsWe are sorry that there is nothing more that we can do to improve Mr [redacted] vehicle's performance in winter driving conditionsI would recommend that he contact General Motors to voice his dissatisfaction.Bruce ***