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Hoss Disposal, Inc.

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Reviews Hoss Disposal, Inc.

Hoss Disposal, Inc. Reviews (5)

Hoss Disposal has not picked up our trash in over a month. We called Hoss Disposal several times in August regarding our trash not being picked up. They assured us they would pick up the trash on August 29, 2014, they still have not picked it up. They have cashed my check for $32 which pays for the months of August and September. My husband called them on September 2, 2014, and told them to pick up their trash container, cancel our service, and issue us a refund for August and September. He was told they might not be able to issue a refund for August because they picked up our trash on August 1, 2014. We cannot remember if they did or did not pick it up on August 1st, but they have not since then. As of today, September 8, 2014, they still have not picked up their container. I would like a refund for August and September as soon as possible and I want the trash container removed from my property.Product_Or_Service: Trash pickupDesired SettlementA refund of $32 for August and September service that I never received. Removal of their trash container from my property immediately.Business Response Customer's 1st Complaint: "Hoss Disposal has not picked up our trash in over a month."Response: Per Hoss Disposal's Policies and Procedures, clerks are to refer to driver's route sheets for any alleged misses by customers. Hoss Disposal is in possession of the driver's route sheets for customer's day and route number which depict that customer was serviced on the 1st, 8th, 15th, and 22nd of August.Customer's 2nd Complaint: "We called Hoss Disposal several times in August regarding our trash not being picked up."Response: Hoss Disposal's system has no record of customer's calling before August 29th, 2014.Customer's 3rd Complaint: "They assured us they would pick up the trash on August 29, 2014, they still have not picked it up."Response: Per Hoss Disposal's system's record on August 29, 2014, Customer called wanting reassurance that his trash would be pickup today. The clerk checked customer's account for any reason why he would not be serviced, the clerk found no reason in the system why the customer would not be serviced minus any driver error.Customer's 4th Complaint: "...issue us a refund for August and September."Response: Per driver's route sheets for customer's day and route number, customer was serviced August 1st, August 8th, August 15th, and August 22nd. As such, Customer was not serviced one day out of the month of August. Therefore, no refund for the month of August will be issued. Customer will be refunded $16.00 for the month of September.Customer's 5th Complaint: "As of today, September 8,2014, they still have not picked up their container."Response: Customer's cart was removed September 5, 2014.

Credit balance, refusal to refundThe service address was [redacted]. I moved to ** on 10/23/15 and receptacle was successfully picked up on 10/29/15. There is a credit balance of $33.40. The office manager, [redacted] will not accept or return my calls. I sent a certified/registered letter that has been returned to me because Heather refused to pick it up. I have talked with the [redacted], [redacted], who informed me she had these exact same issues. All attempts to contact this business end in futility. The poor front girls are apologetic, but there is nothing they can do. I feel that waiting 5 months for a $33.40 refund is excessive and would appreciate some intervention. Thank you for your assistance. [redacted]Desired SettlementRefund of $33.40.Business Response [redacted], I am new the office manager and I will be in touch with you to get this matter taken care of. The business has gone under new ownership. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have been told since February 2016 that they are under new management. The new office manager's name is [redacted], and she has refused to take my calls, return my calls, and would not pick up the certified letter that was mailed. Also, despite the reply (which had no name attached to it, which further leads me to believe it is another stalling tactic from [redacted]) no one has contacted me. I will consider this matter resolved once I have been refunded, and only when I have been refunded.Thank you,[redacted]Final Business Response This will be taking care of today. Sorry for the inconvenience and I will personally make sure that your check goes out in the mail today. I am sorry that the previous owners put you through all this. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)[redacted], the new office manager, and one of the customer service reps that was trying so hard to help me the past 5 months, called me to explain the company's new ownership and her subsequent promotion. [redacted] was very apologetic and made sure she had the correct address and would be mailing the refund that day. I believe her and am satisfied with the result. I'm pleased to know that Hoss Disposal now has responsible management, not to mention courteous and sincere.Thank you,[redacted]

This disposal company has not picked up our garbage since the second week in December.I have left 4 messenges and spoken directly with office personal and nothing has been done. They were dismissive about it on the phone and didn't seem to care. We have had to make 4 trips to the dump to keep our trash from piling up all over. As of this letter we have changed to [redacted] and had asked Hoss to come get the trash container. Pick up day was Friday and once again they did not pick up. They have now sent us a bill for the current quarter of January through March. I will not be paying.Desired SettlementPlease come get receptacle immediately and cancel any billing.

No garbage pickup for 2 weeks. Despite 3 calls to the main office.Called to say our garbage was not picked up. Promised a call back from office. Did not receive call back. Called next day and was told no one could make a trip to [redacted] again to pick upourgarbage.Asked if I could leave out extra can for coming Fri. Pickup. Told that was be really good.Yesterday no one came to pick up our garbageagain. I called yet again and was told their truck broke down. No commitment to when we can expect service, We paid our bill through the mail sent out on Jan. 3, 2014. We have been happy customers for over 9 yrs. and no problems. We just want our garbage service resumed.Desired Settlementour garbage service resumed and the company checking out the office workers handling of customers. A bad image for customer service.

After calling the office in June, 2014 and asking them to remove 1 can, I'm still being billed for it.I called the office in May or June of 2014 to let them know we moved and update the mailing address. At that time I ask them to remove 1 can, I checked back with neighbors to see if it was ever removed and it was not, I then received a bill for two cans and I called them. I was assured that it would be fixed. It is now February 2015 and I'm still being billed for two cans. I've called and explained the issue to several different people whom always promise to return my call and never do. The second issue is in November 2014 my renter called to tell me they had removed the can altogether, I had to call to have one placed at my property again, it was 2 weeks of no can and no adjustment on my bill. Third issue is I have a new tenant as of December who put the service in his name- Hoss called me to verify it was ok, and today I receive a bill for the month of February and March, for two cans!! Desired SettlementI would like to be reimbursed for the over payment of the two cans for all these months and have the bill for February and March removed. Business Response Our records indicate Ms. [redacted] called in August of 2014 to request 1 cart be removed. Our billing records indicate the billing that went out in August, October and December 2014 that she was charged for 1 cart. In February 2015 there seemed to be some confusion with the tenant and a 2nd cart was added to the account. We have called and left a message for Ms. [redacted] as we need further information regarding her tenant. A credit will be issued for 1 cart for the month of February but until we have the tenants information she will continue to be billed for the one cart unless Ms. [redacted] requests the cart be removed all together. Due to the confusion if Ms. [redacted] would like the account to be transferred into her tenant's name we would ask that she write a letter requesting we close her account. We will also need a letter from the tenant stating they wish to open the account under their information; therefor our office would have a paper trail indicating changes that are being requested.

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Description: Rubbish & Garbage Removal

Address: 3095 Potato Rd, Winnemucca, Nevada, United States, 89445-3653

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