Hosse & Hosse Safe & Lock Company

Wow. I've used these guys before and was happy with their work, so I decided to call them to install a powerlock (bluetooth, etc.).

Called ahead, gave them info on the lock, brand, model, etc...the answer was "no problem".

Well, after an hour, the locksmith became frustrated, decided that he had had enough and said he would not finish the installation. Since he said the lock was on the door and "working" he had done his job.

Well...it won't turn even with the KEY (and it's keyless--kind of ruins the point of installing something keyless, but I guess that's beyond the point).

The real issue I had was the ATTITUDE and LACK of customer service. I would have understood if he had said he needed to check with someone, or come back or something...but NO. He was done, it was now my problem, my issue to deal with.

So, lock on the door that DOESN'T work and I'm having to call another locksmith.

Furthermore, called another locksmith, and he discovered that the hole they bored through my SOLID WOOD door was 1/4 higher on one side than the other--hence all the problems!

Honestly, shocking level of service and poor quality work. I have never had someone just "give up" and walk off the job.

I would have paid for the extra time he was taking--it wasn't about the money.

And the cherry on the cake? When I called over to the locksmith there is nothing they can do since the "boss man" is gone for the day (at 2 pm).

Really, just a shame that you try to support a local business and they fail you!

Never again. AVOID them... They basically ruined my door and then left me to try to fix it!