Hello [redacted] ,We are happy to helpI called and was not able to reach youIf you'd like to speak on the phone I'd be more than happy to speak with you.I looked through your account and have verified that we placed a credit on your account for the time your website was offlineIf you'd like to further verify, all of this information can be found in your accountWith further investigation I noticed that your domain registration and web hosting renewed at different timesWeb Hosting in February and domain registration in July, I think this may have caused some confusionTo avoid this confusion moving forward I have changed the Web Hosting service to renew in July so both services renew at the same timeBy making this change this has given you an additional months of free serviceI've also ensured that your website is online.Moving forward the current services you have with us renews in JulyTherefore the next time your current services will renew is 11th July Please let me know if you have any other questions or if there is anything else I can help with.Adam C [redacted] E
Hello ***,Hope you are doing well and had a wonderful holiday seasonI apologize that it has taken so long to reply to your inquiry.I have replied to "Ticket # [redacted] - Unauthorized Purchase" which is a ticket that references your Revdex.com inquiryWe have credited $to your accountWe do everything we can to be transparent with our customersI apologize this was not your experienceWe will continue to do everything we can to make sure you and all our other clients are taken care of.Please let me know if there is anything I can do for you.Adam C [redacted] SrClient Service ManagerResell.biz
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I have called Mr [redacted] ***, left a voicemail and sent them an emailUnfortunately we have not been able to connectIn order to make sure Mr [redacted] is properly taken care of I'd like to speak to him in order to gather more information.From the information provided here and from what I've been able to find in the clients accountThe client has a shared IP address on their account meaning multiple people share the main IP address of the serverThis is a standard practice among web hosting providers on less expensive web hosting plansMore expensive host plans include a dedicated IP which is dedicated to a single clientEach web hosting plan we offer clearly states whether a dedicated IP is included or not (https://www.midphase.com/website-hosting/#overview)From what I can tell in the ticket history is that we recommend that the client upgrade to a dedicated IP address, this is not a change in a web hosting plan, only an afeature.Shared web hosting is an excellent option for many peopleMillions of web sites are run on shared hosting plans across the internet and work great for many peopleLike anything else there are limitations to shared hosting plans and do not fit everyones needsFor example, many people are fine with the limitations of sharing an IP address so are notFor those that are not we recommend a dedicated IP address which is $2/mo more.From the information I currently have I feel we have appropriatly take care of Mr***At the same time I recongize he is frustrated with the situation and I want to make sure that frustration is addressedWhen I am able to speak with Mr [redacted] I’ll gladly listen, ask some additional questions to make sure I have all the details and then provide an appropriate solution.Adam C [redacted]
Hello [redacted] ,We are happy to helpI called and was not able to reach youIf you'd like to speak on the phone I'd be more than happy to speak with you.I looked through your account and have verified that we placed a credit on your account for the time your website was offlineIf you'd like to further verify, all of this information can be found in your accountWith further investigation I noticed that your domain registration and web hosting renewed at different timesWeb Hosting in February and domain registration in July, I think this may have caused some confusionTo avoid this confusion moving forward I have changed the Web Hosting service to renew in July so both services renew at the same timeBy making this change this has given you an additional months of free serviceI've also ensured that your website is online.Moving forward the current services you have with us renews in JulyTherefore the next time your current services will renew is 11th July Please let me know if you have any other questions or if there is anything else I can help with.Adam C [redacted] E
Hello ***,Hope you are doing well and had a wonderful holiday seasonI apologize that it has taken so long to reply to your inquiry.I have replied to "Ticket # [redacted] - Unauthorized Purchase" which is a ticket that references your Revdex.com inquiryWe have credited $to your accountWe do everything we can to be transparent with our customersI apologize this was not your experienceWe will continue to do everything we can to make sure you and all our other clients are taken care of.Please let me know if there is anything I can do for you.Adam C [redacted] SrClient Service ManagerResell.biz
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I have called Mr [redacted] ***, left a voicemail and sent them an emailUnfortunately we have not been able to connectIn order to make sure Mr [redacted] is properly taken care of I'd like to speak to him in order to gather more information.From the information provided here and from what I've been able to find in the clients accountThe client has a shared IP address on their account meaning multiple people share the main IP address of the serverThis is a standard practice among web hosting providers on less expensive web hosting plansMore expensive host plans include a dedicated IP which is dedicated to a single clientEach web hosting plan we offer clearly states whether a dedicated IP is included or not (https://www.midphase.com/website-hosting/#overview)From what I can tell in the ticket history is that we recommend that the client upgrade to a dedicated IP address, this is not a change in a web hosting plan, only an afeature.Shared web hosting is an excellent option for many peopleMillions of web sites are run on shared hosting plans across the internet and work great for many peopleLike anything else there are limitations to shared hosting plans and do not fit everyones needsFor example, many people are fine with the limitations of sharing an IP address so are notFor those that are not we recommend a dedicated IP address which is $2/mo more.From the information I currently have I feel we have appropriatly take care of Mr***At the same time I recongize he is frustrated with the situation and I want to make sure that frustration is addressedWhen I am able to speak with Mr [redacted] I’ll gladly listen, ask some additional questions to make sure I have all the details and then provide an appropriate solution.Adam C [redacted]