Hostirian

If you look at the attachment I have provided, you will see that [redacted] did, in fact, have some email issues on the shared server he was hosted on this year This happens every so often since a number of customers can be on one server [redacted] has been with us since 2007, and this has happened in the past Although resolved quickly, I do not understand why he would want to leave us immediately [redacted] paid for an annual package, which is still active at this very moment and is also cheaper than our monthly rates The attachment will show that our technicians responded to ***'s issue when he let us know it was happening within a single digit hour time frame almost every time The server he is one was blacklisted times in a month period and then he requested a cancellation, although the server was no longer blacklisted within hours You may read the terms of service on our website, but the paragraph I've outlined below is relevent to this situation: "Provider is not responsible for any damages arising from Client’s use of Provider or by Client’s inability to use the Web hosting packages and any other services for any reason." While we provide a money back guarantee, it is typically used when we make a mistake on our end, technical or otherwise Unfortunately, for shared web hosting users, spam blacklistings happen every single day We work very hard to ensure our multiple servers stay off of them But every now and then, it happens and is typically resolved within a hour period If businesses require strict control of their email environment, a dedicated server is what we would recommend The only reason we have the above line in our terms of service, is to protect us in these situations, when some folks decide to take the less finance heavy route

If you look at the attachment I have provided, you will see that [redacted] did, in fact, have some email issues on the shared server he was hosted on this year.  This happens every so often since a number of customers can be on one server.  [redacted] has been with us since 2007, and this has...

happened in the past.  Although resolved quickly, I do not understand why he would want to leave us immediately.  [redacted] paid for an annual package, which is still active at this very moment and is also cheaper than our monthly rates.  The attachment will show that our technicians responded to [redacted]'s issue when he let us know it was happening within a single digit hour time frame almost every time.  The server he is one was blacklisted 4 times in a 7 month period and then he requested a cancellation, although the server was no longer blacklisted within 24 hours.  You may read the terms of service on our website, but the paragraph I've outlined below is relevent to this situation: "4. Provider is not responsible for any damages arising from Client’s use of Provider or by Client’s inability to use the Web hosting packages and any other services for any reason." While we provide a money back guarantee, it is typically used when we make a mistake on our end, technical or otherwise.  Unfortunately, for shared web hosting users, spam blacklistings happen every single day.  We work very hard to ensure our multiple servers stay off of them.  But every now and then, it happens and is typically resolved within a 24 hour period.  If businesses require strict control of their email environment, a dedicated server is what we would recommend.  The only reason we have the above line in our terms of service, is to protect us in these situations, when some folks decide to take the less finance heavy route.