I've used other hosts in the past years, but I needed one based in Canada for some business sitesI signed up for the 3-year plan, which contractually says that after days they had my money no matter whatNeedless to say, things worked swimmingly in the first daysSince day however, it's been a different storySlow load times, server errors, server time-outs, database errors, you name it, I've had it So, I contacted supportThe support was as slow and unreliable as the hosting wasNaturally everything that was going wrong was my faultI hadn't optimized my site (caching and [redacted] notwithstanding, I guess); my database wasn't optimized (yeah, it was, weekly), there was never anything wrong at their endThey checked all the logs, and everything was working perfectlyYes, they used the word "perfectly" when my site monitoring service (and a number of clients) had reported numerous "website unreachable" and assorted server errors DAILYI guess their definition of "perfectly" differs somewhat from the one that everyone else usesYou can clearly see this trend by reading the myriad complaints to Revdex.com where they're always blameless, no matter what the issue I then, foolishly, tried to buy an SSL certificate from themThe first time around they issued it for the wrong domain entirelyAmazingly, support responded to that ticket in a mere days and gave me a refundI then, even more foolishly, tried againYes, they issued it for the right domain, but it wasn't a certificate, as advertised, it was a voucher for a certificateThe certificate wasn't created until the voucher was activatedAnd where, I hear you asking, can that voucher be activated? Certainly not on the host running the website it was purchased forThe phone number is just an answering machine that essentially says, "Leave a messageWe'll call you." Is anyone surprised that I'm still waiting in vain for a response there, too? It took days of ignored support tickets and escalating the situation to a claim through [redacted] to get a responseAgain, they were condescending and were "making an exception in my case" I eventually got my money back for the useless non-certificate (thanks to [redacted] 's intervention), but I still have a year's worth of paid hosting that I don't dare use If I could give a rating lower than 0, I wouldMy advice to anyone considering HostPapa is, "RUN AWAY! RUN AWAY VERY FAST AND DON'T LOOK BACK!!"
I've used other hosts in the past years, but I needed one based in Canada for some business sitesI signed up for the 3-year plan, which contractually says that after days they had my money no matter whatNeedless to say, things worked swimmingly in the first daysSince day however, it's been a different storySlow load times, server errors, server time-outs, database errors, you name it, I've had it So, I contacted supportThe support was as slow and unreliable as the hosting wasNaturally everything that was going wrong was my faultI hadn't optimized my site (caching and [redacted] notwithstanding, I guess); my database wasn't optimized (yeah, it was, weekly), there was never anything wrong at their endThey checked all the logs, and everything was working perfectlyYes, they used the word "perfectly" when my site monitoring service (and a number of clients) had reported numerous "website unreachable" and assorted server errors DAILYI guess their definition of "perfectly" differs somewhat from the one that everyone else usesYou can clearly see this trend by reading the myriad complaints to Revdex.com where they're always blameless, no matter what the issue I then, foolishly, tried to buy an SSL certificate from themThe first time around they issued it for the wrong domain entirelyAmazingly, support responded to that ticket in a mere days and gave me a refundI then, even more foolishly, tried againYes, they issued it for the right domain, but it wasn't a certificate, as advertised, it was a voucher for a certificateThe certificate wasn't created until the voucher was activatedAnd where, I hear you asking, can that voucher be activated? Certainly not on the host running the website it was purchased forThe phone number is just an answering machine that essentially says, "Leave a messageWe'll call you." Is anyone surprised that I'm still waiting in vain for a response there, too? It took days of ignored support tickets and escalating the situation to a claim through [redacted] to get a responseAgain, they were condescending and were "making an exception in my case" I eventually got my money back for the useless non-certificate (thanks to [redacted] 's intervention), but I still have a year's worth of paid hosting that I don't dare use If I could give a rating lower than 0, I wouldMy advice to anyone considering HostPapa is, "RUN AWAY! RUN AWAY VERY FAST AND DON'T LOOK BACK!!"