Hostpapa

Their customer service has to be the worst in the business. Everything is set up to NOT help you. If you call or use their chat, pretty much you will get a glorified firewall who does not know anything about hosting and will put you on hold for a couple min. while they internally call technical support to ask. They always come back with the answer that, "I will put in a ticket and elevate it to level 2 support and someone will get back with you in the next couple days". Not really a great solution if their systems are down and your business is now down.

Here is the fun part: these elevated tickets come back in a day or two with the response, "What is your problem and how can I help you." If you reply to that then they send you back an email asking you to verify you are who you are." Then they say they have fixed the problem and give it a couple of days. If it doesn't work then you have to go through this process all over. Currently I have not been able to send outgoing email for over a month and still am going through their hit and miss game that they call customer service.

Sure they are good at empathetic listening but have no concept of ownership and getting your problems solved.

Helpful and reasonable . I have been pleased with the service.

I was previously a customer of *** which got acquired by HostPapa at the end of 2019.

I run a series of web apps with complex data architectures and Wordpress-based web sites (as well as managing Wordpress-based web sites on behalf of others) that by contract have to have their MySQL databases backed up weekly. Immediately after the transition to HostPapa, the back up times increased from about 30 seconds (including download time) to over 5 minutes per database! What took no more than hour to do the necessary backups ended up taking all day!

I reported the issue to HostPapa support which included providing accurate timing and a test database for the engineers to use to verify the problem. Their support staff were very responsive, agreeing that this was indeed a problem within a few hours, and after a day or so of escalated the issue to their most senior engineers. The problem was solved three days later and thereafter the backups actually ran faster than they did on ***.

HostPapa's service is really top notch. I'm completely new at everything web design / set up related and they have helped me out pretty much each step of the way. Always prompt, friendly and courteous. Their prices are comparable to other plans I had looked at, so combined with their amazing service it's a no brainer that I will continue to use them in the future.

HostPapa fails on the customer service side.

They attempted to renew my domain name by charging someone else's credit card and when they disputed it (rightly so), my account was suspended. When they realized they charged the wrong person, they unsuspended my account but put my account on a blacklist. My SSL certificate wasn't renewed which messed up my email importing which disrupted payments being made to me and also prevented me from buying a new domain at a time where my online business was looking to create another site to expand.

I switched my website over to HostPapa for 3 years recently due to their very reasonable offer and their free website-transfer. Everything was very smooth and easy for me, and I had a great experience.

I cannot praise HostPapa more for their persistence in helping me get my website created and available to my customers. They listened to me and fixed things I had no idea how to fix. Their time and effort was probably worth a lot more than what I paid for their basic plan. I am looking forward to continuing my engagement with them.

Excellent customer service! Fast answering the phone and very quick resolution of my problem.

I had been with a previous hosting company for over 8 years and had no real issues - but then I had one site that was fairly static. The service was usually ok but not particular great. But then my issues were not major. Then I started my business and my site because bigger and more active and some of the issues became more critical in terms of needing to be fixed quickly and with minor disruptions. Then my site got hacked, and the service responses became slower and more costly. Even after I paid over $500 to have my site cleaned up, I didn't feel that secure, and the service responses were becoming more un-responsive. So I started looking to move my site and after much research settled on Hostpapa. I was looking for a Canadian host and Hostpapa seemed to fit the bill. I had talked to their service department about the fear I had that my site was not a clear as it should be and my fear that moving my site would bring along any bugs that had been missed. Hostpapa seemed to understand and my concerns and provided the help I needed to make sure my site was clean before it went live. They basically were there for me ever step of the way to make the migration of my site as smooth and error free as possible. I currently have 4 sites with them and everytime I have a question or issue with something their customer support is always pretty much right on - friendly, understanding and offering answers without a lot of tech words. I just hope they don't get so big that they become like some of those huge guys out there that forget about their customers once they have signed up. Their focus seems to be on their customers and helping to make their customers successful. Hostpapa really feels like a partner in my business. I'm so happy to be working for them

I have used Hostpapa for a number of years now and I am very happy with their services, even considering the international time difference between our countries, Hospapa has never missed a beat when I have needed them. Their products are well priced and easily accessible. I have transitions all my business hosting to Hostpapa. Thanks Hostpapa, keep up the good work.

Direct. To the point. Resolved. That is the way it should be. Done.

Great customer service, great hosting options and most important, is a sustainable company.

They get back to you very quickly. The only thing I didn't like is that I can't change my client name or sign in name or whatever they call it.

Very easy to use and great service. I wish more companies were like this.

I was very pleased with HostPapa until I wasn't. I was posting great reviews and recommending them to my clients. Then they started with a tactic that I ha

On a site with extremely low traffic, a rogue search decided to aggressively index my site. Their response was to demand that I pay over $400 to upgrade to a high-performance host or they would suspend my account.

I added filtering to block the known robots, and it happened again. This time they locked out my Cpanel and suspended all of my sites and demanded that I upgrade. There is no traffic, it is lucky that I had not moved my main business site over to them yet.

Once the suspension occurs, ONLY the salesperson can remove the suspension. The escalation team works at glacial speed (relative to technology) and only communicates via email.

Their plans at (I have the "Business" plan) DO NOT list Entry Points as a limit or a feature of any plans, and therefore should never be used as a reason for suspension (***).

To threaten suspension and/or demand a $400 plan upgrade for exceeding an unpublished limit (in fact an implied unlimited parameter, since the related metrics are either unlimited or unmetered) is unacceptable. Having a salesperson be the point of contact for a technical issue is a conflict of interest at best.

My bill is wrong I have made several inquiries and they are charging me for domains that haven't been renewed.

I have been unable to get them to correct the bill. Bill won't be paid until it is correct.

Host Papa *** money from me and denied it, saying it was my bank who charged me an extra fee when 1. The charge came directly from hostpapa like all other payments, and 2. It was the exact amount of a previous invoice that was already paid three weeks prior. I sent them screen shots and they denied it was their doing. I am out $135 and have to contact my bank for fraud to try to get my money back.

Choosing Hostpapa Inc. to host my firm's website was the right business decision for several reasons; the main reasons are quick response time, level of knowledge, effective solutions and professional attitude from all team members with whom I've interacted. From what I've learned, the company seems to be managed by a group of savvy young entrepreneurs who will most likely continue to add services to support my business. So far, this works well for my group.

I am very satisfied with Hostpapa services. I am whit them since over 10 years ans never regrets my choices. When ask who to use for the web services my answer is always Hostpapa.

I switched to Host Papa, as I was looking for a good Hosting Company, more expensive than a lot of other Hostings, but worth every penny so far. I am not disappointed, the move was very easy, and dealt with in a good timescale.