[redacted] performed a soil evaluation (see letter and invoice attached) In the letter it states " [redacted] needs a survey with home and drain field corners marked to proceed in obtaining the permit" This is the only communication American Showcase Modulars received from *** [redacted] .Since the customer decided not to go forward with the transaction, no survey was secured and no further work was authorized since no home was contracted All monies collected from the customer were returned except for the $charge by [redacted] for the soil evaluation
Having been in operation just under years, and having sold over homes, American Showcase Modulars has never had a Revdex.com complaint.Mr [redacted] purchased his home Nov30, Approximately 1/years agoDuring his warranty period, service was performed on different occasions, We have contacted the manufacturer of his home for their records of last service Please find attached the last service records that were performedNote that both (dated , 3/19/& 4/11/14) were signed off as satisfactory by the [redacted] s and that even though the warranty expired in Dec 2013, the manufacturer still performed service months after warranty expiration and then closed the file.Since these work orders were completed and signed off in April of 2014, neither the manufacture or American Showcase Modulars have been contacted by the [redacted] s (a period of almost years).Attached you will also find a letter the [redacted] s furnished to American Showcase Modulars after taking possession of the home in Novof 2012, it reads as follows: "It was a pleasure working with everyone at ASM [redacted] was able to answer every question I hadThanks for doing such a great job on my homeThe [redacted] 's".Why the [redacted] s after living in their home for almost 1/years, and not contacting the manufacturer or American Showcase Modulars for the last years (4/11/14) would write this complaint is confusing to say the least.We are attaching a service request (see attached) to the manufacturer as an attempt to assist the [redacted] s (even with the warranty having expired over years ago) just like we would have done if the [redacted] s had given us the opportunity.Porch rails do not just break (even after 1/years) without being leveragedDoors require periodic adjustment (worn hinges, loose screws, etc)There does come a time for Home Owner Maintenance
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The porch rails were not installed properly from day one thank you very muchMy new house shouldn't bounce when a pound dog walks across the floorThe tiles in the kitchen have raised upAll sinks have leaked and in the house alsoI had a shingle blow off during my warranty period and was told by American showcase to call my homeowners insuranceThe doors in my house haven't shut right since day one so where's the need for homeowne maintanence on that? I was asked to leave a positive review by American showcase and all of these problems didn't exist at the time of writing Regards, [redacted]
Having been in operation just under years, and having sold over homes, American Showcase Modulars has never had a Revdex.com complaint.Mr*** purchased his home Nov30, Approximately 1/years agoDuring his warranty period, service was performed on different occasions, We have contacted the manufacturer of his home for their records of last service Please find attached the last service records that were performedNote that both (dated , 3/19/& 4/11/14) were signed off as satisfactory by the ***s and that even though the warranty expired in Dec 2013, the manufacturer still performed service months after warranty expiration and then closed the file.Since these work orders were completed and signed off in April of 2014, neither the manufacture or American Showcase Modulars have been contacted by the ***s (a period of almost years).Attached you will also find a letter the ***s furnished to American Showcase Modulars after taking possession of the home in Novof 2012, it reads as follows: "It was a pleasure working with everyone at ASM*** was able to answer every question I hadThanks for doing such a great job on my home. The ***'s".Why the ***s after living in their home for almost 1/years, and not contacting the manufacturer or American Showcase Modulars for the last years (4/11/14) would write this complaint is confusing to say the least.We are attaching a service request (see attached) to the manufacturer as an attempt to assist the ***s (even with the warranty having expired over years ago) just like we would have done if the***s had given us the opportunity.Porch rails do not just break (even after 1/years) without being leveragedDoors require periodic adjustment (worn hinges, loose screws, etc)There does come a time for Home Owner Maintenance
*** *** performed a soil evaluation (see letter and invoice attached). In the letter it states "*** needs a survey with home and drain field corners marked to proceed in obtaining the permit". This is the only communication American Showcase Modulars received from ***
***.Since the customer decided not to go forward with the transaction, no survey was secured and no further work was authorized since no home was contracted. All monies collected from the customer were returned except for the $charge by *** *** for the soil evaluation
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The porch rails were not installed properly from day one thank you very muchMy new house shouldn't bounce when a pound dog walks across the floorThe tiles in the kitchen have raised upAll sinks have leaked and in the house alsoI had a shingle blow off during my warranty period and was told by American showcase to call my homeowners insuranceThe doors in my house haven't shut right since day one so where's the need for homeowne maintanence on that? I was asked to leave a positive review by American showcase and all of these problems didn't exist at the time of writing.
Regards,
*** ***
Please see the attachment, it contain American Showcase Modulars response to a complaint by *** ***
I have included the letter that the ***'s wrote American Showcase Modulars when they took ownership of there home
Also attached is the service work orders that the manufacture
completed and was sign by Mr*** each time
I have written a work order to the manufacture on the items he is complaining about at this time, just to see if the manufacture will acknowledge his complaint
Please note he has been out of warranty over years
Please confirm you received this email
Thank you
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
[redacted] performed a soil evaluation (see letter and invoice attached) In the letter it states " [redacted] needs a survey with home and drain field corners marked to proceed in obtaining the permit" This is the only communication American Showcase Modulars received from *** [redacted] .Since the customer decided not to go forward with the transaction, no survey was secured and no further work was authorized since no home was contracted All monies collected from the customer were returned except for the $charge by [redacted] for the soil evaluation
Having been in operation just under years, and having sold over homes, American Showcase Modulars has never had a Revdex.com complaint.Mr [redacted] purchased his home Nov30, Approximately 1/years agoDuring his warranty period, service was performed on different occasions, We have contacted the manufacturer of his home for their records of last service Please find attached the last service records that were performedNote that both (dated , 3/19/& 4/11/14) were signed off as satisfactory by the [redacted] s and that even though the warranty expired in Dec 2013, the manufacturer still performed service months after warranty expiration and then closed the file.Since these work orders were completed and signed off in April of 2014, neither the manufacture or American Showcase Modulars have been contacted by the [redacted] s (a period of almost years).Attached you will also find a letter the [redacted] s furnished to American Showcase Modulars after taking possession of the home in Novof 2012, it reads as follows: "It was a pleasure working with everyone at ASM [redacted] was able to answer every question I hadThanks for doing such a great job on my homeThe [redacted] 's".Why the [redacted] s after living in their home for almost 1/years, and not contacting the manufacturer or American Showcase Modulars for the last years (4/11/14) would write this complaint is confusing to say the least.We are attaching a service request (see attached) to the manufacturer as an attempt to assist the [redacted] s (even with the warranty having expired over years ago) just like we would have done if the [redacted] s had given us the opportunity.Porch rails do not just break (even after 1/years) without being leveragedDoors require periodic adjustment (worn hinges, loose screws, etc)There does come a time for Home Owner Maintenance
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The porch rails were not installed properly from day one thank you very muchMy new house shouldn't bounce when a pound dog walks across the floorThe tiles in the kitchen have raised upAll sinks have leaked and in the house alsoI had a shingle blow off during my warranty period and was told by American showcase to call my homeowners insuranceThe doors in my house haven't shut right since day one so where's the need for homeowne maintanence on that? I was asked to leave a positive review by American showcase and all of these problems didn't exist at the time of writing Regards, [redacted]
Having been in operation just under years, and having sold over homes, American Showcase Modulars has never had a Revdex.com complaint.Mr*** purchased his home Nov30, Approximately 1/years agoDuring his warranty period, service was performed on different occasions, We have contacted the manufacturer of his home for their records of last service Please find attached the last service records that were performedNote that both (dated , 3/19/& 4/11/14) were signed off as satisfactory by the ***s and that even though the warranty expired in Dec 2013, the manufacturer still performed service months after warranty expiration and then closed the file.Since these work orders were completed and signed off in April of 2014, neither the manufacture or American Showcase Modulars have been contacted by the ***s (a period of almost years).Attached you will also find a letter the ***s furnished to American Showcase Modulars after taking possession of the home in Novof 2012, it reads as follows: "It was a pleasure working with everyone at ASM*** was able to answer every question I hadThanks for doing such a great job on my home. The ***'s".Why the ***s after living in their home for almost 1/years, and not contacting the manufacturer or American Showcase Modulars for the last years (4/11/14) would write this complaint is confusing to say the least.We are attaching a service request (see attached) to the manufacturer as an attempt to assist the ***s (even with the warranty having expired over years ago) just like we would have done if the***s had given us the opportunity.Porch rails do not just break (even after 1/years) without being leveragedDoors require periodic adjustment (worn hinges, loose screws, etc)There does come a time for Home Owner Maintenance
*** *** performed a soil evaluation (see letter and invoice attached). In the letter it states "*** needs a survey with home and drain field corners marked to proceed in obtaining the permit". This is the only communication American Showcase Modulars received from ***
***.Since the customer decided not to go forward with the transaction, no survey was secured and no further work was authorized since no home was contracted. All monies collected from the customer were returned except for the $charge by *** *** for the soil evaluation
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The porch rails were not installed properly from day one thank you very muchMy new house shouldn't bounce when a pound dog walks across the floorThe tiles in the kitchen have raised upAll sinks have leaked and in the house alsoI had a shingle blow off during my warranty period and was told by American showcase to call my homeowners insuranceThe doors in my house haven't shut right since day one so where's the need for homeowne maintanence on that? I was asked to leave a positive review by American showcase and all of these problems didn't exist at the time of writing.
Regards,
*** ***
Please see the attachment, it contain American Showcase Modulars response to a complaint by *** ***
I have included the letter that the ***'s wrote American Showcase Modulars when they took ownership of there home
Also attached is the service work orders that the manufacture
completed and was sign by Mr*** each time
I have written a work order to the manufacture on the items he is complaining about at this time, just to see if the manufacture will acknowledge his complaint
Please note he has been out of warranty over years
Please confirm you received this email
Thank you
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***