Hot Skates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because This was very inaccurate response, as the [redacted] of the company you are suppose to show good customer services and she did no such thing When the sales person/ [redacted] called the [redacted] who wrote the email to the window he stated that it was " an error" and also stated to get over it and there is nothing her can doHe than slammed the window in our faces and walked awayNo apology was said by the [redacted] and no apology was said by the ***/sales representativeThe [redacted] than stated that the [redacted] " is Sick" and thats why he was acting the way he didCustomer service was very poor and unprofessional In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resol we were not aggressive in away , and for you to blantly lie about who the " [redacted] " said sorry and did not walk away is very untrue and incorrectIt does not make sense to go back and forth with a company who is not willing to accept that they were in the wrongPoint blank your management and employee was incensitive, rude, unapologeticI would never step foot in a buisness who do not put the customers first..This place customer service lacks professionalismThere are things that I see from this company will not admit fault to and it is very dissapointing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

It is distressing to get a letter from a dissatisfied customerIt is even more distressing when many of the customer’s facts are wrong and described in a convoluted manner
The evening in question had
several adult customers come in at 8pmAs the cashier on duty that evening I explained that the evening session was from 7pm-9:30pm and that we close at 9:30pm for the nightThese adults all chose to come in and skateAt approximately 9pm several more adults came to the cashier’s windowAt this time I explained the session ended at 9:30pmOne of the adults said “but I received and email giving me a different time”Since I don’t handle the email responses I called up the *** who said his email response had a typo and that his response to her was not an accurateHe explained that those customers that there was a typo and he was sorry, but the rink closes at 9:30pm and despite the ‘typo’ we couldn’t stay open later to accommodate the mistakeAt no time did anyone say “get over it” or allude to such a responseWe were not dismissive of her complaintWe did not charge those c ustomers (the ones that arrived at 9pm)The group of adult customers that arrived at earlier that had been skating since 8pm (the ones mentioned earlier that we explained when we close) skated up to the officeApparently they were ‘with’ the group that arrived hour later at 9pmThose adults who had been skating since 8pm wanted a refundAs the cashier who originally handled their transaction I explained that I had told them when we closed for the evening and that they chose to pay and come in until 9:30pm
It is with those facts that as cashier I determined no refund was warrantedAs adults they made a decision to come in as adults they availed themselves of the sporting activityThere was one particular 9pm arrival that was doing most of the talking and she became verbally abusiveThat “spokesperson” asked for corporate information including contact and phone numberShe said “Everyone in retail has a corporate number”I replied that I was the *** and there is no corporate number besides the regular rink numberAfter a few more minutes of aggressive dialog from the “spokesperson”, the situation concludedThey all left shortly thereafter close to 9:30pm ending time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resol
we were not aggressive in away , and for you to blantly lie about who the "[redacted]" said sorry and did not walk away is very untrue and incorrect. It does not make sense to go back and forth with a company who is not willing to accept that they were in the wrong. Point blank your management and employee was incensitive, rude, unapologetic. I would never step foot in a buisness who do not put the customers first..This place customer service lacks professionalism. There are things that I see from this company will not admit fault to and it is very dissapointing.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

While I respect the process of answering customers complaints I must express strongly that the inaccurate nature of the complainants recount of the events that evening are insulting to a management team that had pride itself on 34 years of good customer service.  The dialog between the male [redacted] and the complainant at NO time included approximate phrasing of thought "get over it", nor did he slam the window.  He was supervising the session at the time he was paged to the office.  When he arrived at the office he was informed of the problem.  He was confronted with the mistake, acknowledged the error, apologized for the mistake and explained there was nothing he could do as far as extending the session time.  He then left the remainder of the dialog to the cashier/[redacted] and the complainant and calmly walked away to resume is immediate duties.  His responsibility at the time was to supervise the skating and had nothing more to add to the conversation.  He most certainly never 'slammed' the window.  The complainants assertion that anyone, much less the cashier/[redacted] said the [redacted] is "sick", is patently false.  Nor was it factual.
We take umbrage with many of the complainants assertions.  Furthermore to express so many pointed inaccuracies of the events that night in a forum such as this is troublesome.
We chose at the time not to give the complainant and the group of people that arrived with her at 9pm some sort of courtesy voucher for the misunderstanding (that they traveled and made plans to go to Hot Skates that evening).  That was because the complainant was so aggressive in her demeanor.  We hold firm on that choice than night and our position now.
Regrets

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
This was very inaccurate response, as the [redacted] of the company you are suppose to show good customer services and she did no such thing.  When the sales person/[redacted] called the [redacted]  who wrote the email to the window he stated that it was " an error"  and also stated to get over it and there is nothing her can do. He than slammed the window in our faces and walked away. No apology was said by the [redacted] and no apology was said by the [redacted]/sales representative. The [redacted] than stated that the [redacted] " is Sick" and thats why he was acting the way he did. Customer service was very poor and unprofessional.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: A group of my friend email this company in order to make arrangements in advance to celebrate a Birthday event for 4/**/14. In doing so we were giving a response back through email from management that the session on that particular saturday 4/**/14 would be held from 9:30 pm to 3:30am. once confirmation was receive for that day , my group of friends was told to arrive at 8:30pm on that saturday. we paid for addmission and the skate fee and as we were maiking our way to the main floor we again asked to the [redacted] that what time the establishment closed it was than told to us that they closed at 9:30pm. When we showed the email with the response that was given to us saying that it ended at 3:30 am we then told they made an error and to simply "get over it". we than try to ask for a refund we were told by the [redacted] her self " that she is corporation and than she is not giving back our money nor is she saying sorry . Customer service is ver poor, unsatisfying, and extreamly insensitive. The [redacted] and her [redacted] son is very rude, refuse to accomadate anything for our inconviemce . this buisness she be investigated or closed for horrible customer services.Desired Settlement: an apology or cash refund. Something needs to be done with that buisness I refuse to step foot back in that place.

Business

Response:

It is distressing to get a letter from a dissatisfied customer. It is even more distressing when many of the customer’s facts are wrong and described in a convoluted manner.

The evening in question had several adult customers come in at 8pm. As the cashier on duty that evening I explained that the evening session was from 7pm-9:30pm and that we close at 9:30pm for the night. These adults all chose to come in and skate. At approximately 9pm several more adults came to the cashier’s window. At this time I explained the session ended at 9:30pm. One of the adults said “but I received and email giving me a different time”. Since I don’t handle the email responses I called up the [redacted] who said his email response had a typo and that his response to her was not an accurate. He explained that those customers that there was a typo and he was sorry, but the rink closes at 9:30pm and despite the ‘typo’ we couldn’t stay open later to accommodate the mistake. At no time did anyone say “get over it” or allude to such a response. We were not dismissive of her complaint. We did not charge those c ustomers (the ones that arrived at 9pm). The group of adult customers that arrived at earlier that had been skating since 8pm (the ones mentioned earlier that we explained when we close) skated up to the office. Apparently they were ‘with’ the group that arrived 1 hour later at 9pm. Those adults who had been skating since 8pm wanted a refund. As the cashier who originally handled their transaction I explained that I had told them when we closed for the evening and that they chose to pay and come in until 9:30pm.

It is with those facts that as cashier I determined no refund was warranted. As adults they made a decision to come in as adults they availed themselves of the sporting activity. There was one particular 9pm arrival that was doing most of the talking and she became verbally abusive. That “spokesperson” asked for corporate information including contact and phone number. She said “Everyone in retail has a corporate number”. I replied that I was the [redacted] and there is no corporate number besides the regular rink number. After a few more minutes of aggressive dialog from the “spokesperson”, the situation concluded. They all left shortly thereafter close to 9:30pm ending time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

This was very inaccurate response, as the [redacted] of the company you are suppose to show good customer services and she did no such thing. When the sales person/[redacted] called the [redacted] who wrote the email to the window he stated that it was " an error" and also stated to get over it and there is nothing her can do. He than slammed the window in our faces and walked away. No apology was said by the [redacted] and no apology was said by the [redacted]/sales representative. The [redacted] than stated that the [redacted] " is Sick" and thats why he was acting the way he did. Customer service was very poor and unprofessional.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

While I respect the process of answering customers complaints I must express strongly that the inaccurate nature of the complainants recount of the events that evening are insulting to a management team that had pride itself on 34 years of good customer service. The dialog between the male [redacted] and the complainant at NO time included approximate phrasing of thought "get over it", nor did he slam the window. He was supervising the session at the time he was paged to the office. When he arrived at the office he was informed of the problem. He was confronted with the mistake, acknowledged the error, apologized for the mistake and explained there was nothing he could do as far as extending the session time. He then left the remainder of the dialog to the cashier/[redacted] and the complainant and calmly walked away to resume is immediate duties. His responsibility at the time was to supervise the skating and had nothing more to add to the conversation. He most certainly never 'slammed' the window. The complainants assertion that anyone, much less the cashier/[redacted] said the [redacted] is "sick", is patently false. Nor was it factual.

We take umbrage with many of the complainants assertions. Furthermore to express so many pointed inaccuracies of the events that night in a forum such as this is troublesome.

We chose at the time not to give the complainant and the group of people that arrived with her at 9pm some sort of courtesy voucher for the misunderstanding (that they traveled and made plans to go to Hot Skates that evening). That was because the complainant was so aggressive in her demeanor. We hold firm on that choice than night and our position now.

Regrets

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resol

we were not aggressive in away , and for you to blantly lie about who the "[redacted]" said sorry and did not walk away is very untrue and incorrect. It does not make sense to go back and forth with a company who is not willing to accept that they were in the wrong. Point blank your management and employee was incensitive, rude, unapologetic. I would never step foot in a buisness who do not put the customers first..This place customer service lacks professionalism. There are things that I see from this company will not admit fault to and it is very dissapointing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,