THE CUSTOMER CAME IN ON THE AFTERNOON OF MARCH TO ASK ABOUT THE AIR CONDITIONING SERVICE, SHE STATED HER A/C WAS JUST BLOWING WARM AIR AND WANTED US TO CHECK IT, I INFORMED HER OF OUR A/C CHECK FEE OF PLUS TAX, THAT IS TO CONNECT THE A/C MACHINE TO HER VEHICLE START BY READING PRESSURE (FREON VOLUME IN THE SYSTEM) CHECK FOR LEAKS AND BASIC OPERATION OF THE A/C SYSTEM, A GENTLEMAN BROUGHT HER VEHICLE IN THE NEXT MORNING TO DO THE SERVICE, WHEN THE TECH WAS IN THE PROCESS OF CONNECTYING THE MACHINE TO THE VEHICLE AFTER REMOVING THE CAPS TO ACCESS THE VALVES HE NOTICED THERE WAS SOME SNIFFING COMING FROM THE SCHRADER VALVES AS AN INDICATION OF A FREON LEAK, BUT FOLLOWED THROUGH CONNECTING THE MACHINE TO THE CAR TO CHECK THE FREON LEVEL WE FOUND THERE WAS PRESSURE IN THE SYSTEM, BUT THE MACHINE WON'T SAY EXACTLY HOW MUCH FREON IS IN THE SYSTEM, AT THIS TIME THE A/C COMPRESSOR WAS NOT TURNING ON, BUT WE NEEDED TO MAKE SURE THERE IS ENOUGH FREON IN THE SYSTEM FIRST, SO WE EVACUATED THE SYSTEM WHICH HAD ONLY 14OZ OF FREON (A/C SYSTEM IN THIS VEHICLE HOLDS AT LEAST 29OZ OF FREON) SO IT WAS CLEARLY LOW, DID A FEW MINUTES OF VACUUM, ADDED DYE AND RECHARGED THE A/C SYSTEM TO FACTORY SPECS AFTER DOING THAT THE A/C COMPRESSOR WAS STILL NOT COMING ON,THERE WAS GROUND BUT NO POWER TO THE COMPRESSOR, SO WE STARTED CHECKING THE ELECTRICAL SYSTEM, FOLLOWED THE DIAGRAMS CHECKING SIGNALS AT DIFFERENT SENSORS TO SEE WHERE THE SIGNAL WAS BEING LOST, BTW WE NORMALLY CHARGE ANOTHER HOUR OF LABOR WHEN WE HAVE TO DO A DEEP ELECTRICAL CHECK LIKE THIS BECAUSE IT CAN TAKE A COUPLE OF HOURS BUT I DIDNT CHARGE HER ANY ADDITIONAL DIAGNOSTIC TIME, WE FOUND THE ELECTRICAL PROBLEM WITH THE A/C CUT OFF PRESSURE SWITCH, SO AT THAT POINT I WENT AND TALKED TO THE GENTLEMAN WHO BROUGHT THE CAR AND HE ASKED IF I COULD CALL AND EXPLAIN TO HER, WHICH I DID I TOLD HER THE A/C SYSTEM HAD KNOWN PROBLEMS, THERE WAS A SLOW LEAK AT THE SCHRADER VALVES, FREON LEVEL WAS LOW, BUT THERE WAS ALSO AN ELECTRICAL PROBLEM PREVENTING THE COMPRESSOR FROM COMING ON, SHE DID AS A COOUPLE OF TIME IF THE COMPRESSOR WAS GOOD, AND I REPEATED MY SELF SEVERAL TIME WE CAN NOT KNOW IF THE COMPRESSOR IS GOOD UNTILL WE FIX THE ELECTRICAL PROBLEM, IF YOU ASK ANY A/C TECHNICIAN THEY WILL TELL YOU WHEN IT COMES TO AIR CONDITIONING SYSTEMS YOU HAVE TO GO STEP BY STEP, I SPENT ABOUT 20-MINS ON THE PHONE WITH HER EXPLAINING WHAT WAS GOING ON AND I SAID REPEATEDLY WE WONT KNOW IF THE COMPRESSOR IS GOOD UNTILL AFTER WE REPLACE THE SWITCH, SHE APPROVED THE WORK, THEN CALLED BACK ABOUT AN HOUR LATER ASKING ABOUT IT AGAIN AND ASKING ABOUT A COMPUTER DIAGNOSTIC ON THE A/C SYSTEM, I WAS OUT TO LUNCH BUT CALLED HER BACK AND EXPLAINED TO HER AGAIN WHAT WAS GOING ON, I TRIED TO BE AS CLEAR AS POSSIBLE, SO SHE SAID OK GO AHEAD AND DO THE WORK, WE REPLACED THE SWITCH, BOTH SCHRADER VALVES AND RECHARGED THE A/C SYSTEM, I DIDNT CHARGE HER ANYTHING EXTRA FOR TEH ADDITIONAL FREON WE USED, AFTER DOING THE WORK THE AA/C COMPRESSOR STARTED WORKING, THE TEMPERATURE OF THE AIR COMING OUT FROM THE VENTS WAS AROUND 60-FAHRENHEIT, SHE LEFT AND CAME BACK LATER STATING THE A/C SYSTEM WAS NOT COOLING, WE CHECKED IT AGAIN THE A/C COMPRESSOR WAS WORKING, THERE WAS FREON IN THE SYSTEM, BUT THE AIR WASN'T COMING OUIT COLD, THE LOW PRESSURE GAUGE WAS A BIT HIGH WHICH IS AN INDICATION THAT THE COMPRESSOR IS NOT PUSHING THE FREON PROPERLY, I TALKED TO HER AND EXPLAINED WHAT WAS GOING ON, UNFORTUNATELY WE COULDN'T HAVE KNOW THIS BECAUSE THE COMPRESSOR WAS NOT WORKING AT ALL WHEN WE FIRST CHECKED IT, I HOPE THIS CAN HELP TO SHOW HOW IT ALL TOOK PLACE NO MATTER WHERE SHE COULD'VE GONE TO GET IT CHECKED IT WOULD HAVE BEEN THE SAME PROCEDURE ANYWHERE, FEEL FREE TO CALL ME WITH ANY MORE QUESTIONS OR CONCERNS
Complaint: [redacted] I am rejecting this response because: I paid dollars to check to see what was wrong with the AC and with that being said they said what was wrong and gave me my car back as if the problem was fixedI understand that if a person give you money to fix a problem if the first two things didn't work what's next thing I need to doNot to call me and lie and tell me my AC is working nowThen sit and tell me I would have to pay dollars to do everything over againSo you me to tell me they would to this to any other costomerI don't think soThey just took my money because they could My AC is still not working and this is not coustomer service Regards, [redacted]
I'M VERY SORRY YOU FEEL THAT WAY BUT YOU WERE INFORMED OF ALL THE FEES UP FRONT, WE NEVER GUARANTEED THAT THE COMPRESSOR WAS GOING TO WORK, I PERSONALLY WENT OVER THE PROCESS WITH YOU A FEW TIMES, THE A/C COMPRESSOR WAS NOT TURNING ON WHEN YOU FIRST BROUGHT YOUR VEHICLE, THE A/C PRESSURE SWITCH WAS NOT SENDING THE POWER SIGNALS TO THE COMPRESSOR ASIDE FROM THE FREON BEING LOW, AFTER WE REPLACED THE SWITCH THE COMPRESSOR STARTED TO WORK, AND IT WAS COOLING, THATS WHY WE CALLED YOU TO LET YOU KNOW THE COMPRESSOR WAS WORKING, WHEN YOU BROUGHT IT BACK THE COMPRESSOR WAS STILL WORKING, THERE WAS FREON IN THE SYSTEM BUT THE COMPRESSOR HAS AN INTERNAL PROBLEM THATS WHY IT STOPPED COOLING, I'VE TALKED TO THE OWNER AND HE OFFERED TO GIVE YOU UP TO LABOR CREDIT TOWARDS THE A/C COMPRESSOR, DRIER AND EXPANSION VALVE REPLACEMENT THE ESTIMATE FOR THAT KIND OF JOB FOR YOUR VEHICLE IS PLUS TAX, MINUS THE THE BALANCE YOU WOULD BE PAYING IS PLUS TAX, WHICH IS MOSTLY THE COST OF THE PARTS, LET US KNOW IF YOU WOULD LIKE TO DO THAT
THE CUSTOMER CAME IN ON THE AFTERNOON OF MARCH 24 TO ASK ABOUT THE AIR CONDITIONING SERVICE, SHE STATED HER A/C WAS JUST BLOWING WARM AIR AND WANTED US TO CHECK IT, I INFORMED HER OF OUR A/C CHECK FEE OF 89.95 PLUS TAX, THAT IS TO CONNECT THE A/C MACHINE TO HER VEHICLE START BY READING...
PRESSURE (FREON VOLUME IN THE SYSTEM) CHECK FOR LEAKS AND BASIC OPERATION OF THE A/C SYSTEM, A GENTLEMAN BROUGHT HER VEHICLE IN THE NEXT MORNING TO DO THE SERVICE, WHEN THE TECH WAS IN THE PROCESS OF CONNECTYING THE MACHINE TO THE VEHICLE AFTER REMOVING THE CAPS TO ACCESS THE VALVES HE NOTICED THERE WAS SOME SNIFFING COMING FROM THE SCHRADER VALVES AS AN INDICATION OF A FREON LEAK, BUT FOLLOWED THROUGH CONNECTING THE MACHINE TO THE CAR TO CHECK THE FREON LEVEL WE FOUND THERE WAS PRESSURE IN THE SYSTEM, BUT THE MACHINE WON'T SAY EXACTLY HOW MUCH FREON IS IN THE SYSTEM, AT THIS TIME THE A/C COMPRESSOR WAS NOT TURNING ON, BUT WE NEEDED TO MAKE SURE THERE IS ENOUGH FREON IN THE SYSTEM FIRST, SO WE EVACUATED THE SYSTEM WHICH HAD ONLY 14OZ OF FREON (A/C SYSTEM IN THIS VEHICLE HOLDS AT LEAST 29OZ OF FREON) SO IT WAS CLEARLY LOW, DID A FEW MINUTES OF VACUUM, ADDED DYE AND RECHARGED THE A/C SYSTEM TO FACTORY SPECS AFTER DOING THAT THE A/C COMPRESSOR WAS STILL NOT COMING ON,THERE WAS GROUND BUT NO POWER TO THE COMPRESSOR, SO WE STARTED CHECKING THE ELECTRICAL SYSTEM, FOLLOWED THE DIAGRAMS CHECKING SIGNALS AT DIFFERENT SENSORS TO SEE WHERE THE SIGNAL WAS BEING LOST, BTW WE NORMALLY CHARGE ANOTHER HOUR OF LABOR WHEN WE HAVE TO DO A DEEP ELECTRICAL CHECK LIKE THIS BECAUSE IT CAN TAKE A COUPLE OF HOURS BUT I DIDNT CHARGE HER ANY ADDITIONAL DIAGNOSTIC TIME, WE FOUND THE ELECTRICAL PROBLEM WITH THE A/C CUT OFF PRESSURE SWITCH, SO AT THAT POINT I WENT AND TALKED TO THE GENTLEMAN WHO BROUGHT THE CAR AND HE ASKED IF I COULD CALL AND EXPLAIN TO HER, WHICH I DID I TOLD HER THE A/C SYSTEM HAD 2 KNOWN PROBLEMS, THERE WAS A SLOW LEAK AT THE SCHRADER VALVES, FREON LEVEL WAS LOW, BUT THERE WAS ALSO AN ELECTRICAL PROBLEM PREVENTING THE COMPRESSOR FROM COMING ON, SHE DID AS A COOUPLE OF TIME IF THE COMPRESSOR WAS GOOD, AND I REPEATED MY SELF SEVERAL TIME WE CAN NOT KNOW IF THE COMPRESSOR IS GOOD UNTILL WE FIX THE ELECTRICAL PROBLEM, IF YOU ASK ANY A/C TECHNICIAN THEY WILL TELL YOU WHEN IT COMES TO AIR CONDITIONING SYSTEMS YOU HAVE TO GO STEP BY STEP, I SPENT ABOUT 20-30 MINS ON THE PHONE WITH HER EXPLAINING WHAT WAS GOING ON AND I SAID REPEATEDLY WE WONT KNOW IF THE COMPRESSOR IS GOOD UNTILL AFTER WE REPLACE THE SWITCH, SHE APPROVED THE WORK, THEN CALLED BACK ABOUT AN HOUR LATER ASKING ABOUT IT AGAIN AND ASKING ABOUT A COMPUTER DIAGNOSTIC ON THE A/C SYSTEM, I WAS OUT TO LUNCH BUT CALLED HER BACK AND EXPLAINED TO HER AGAIN WHAT WAS GOING ON, I TRIED TO BE AS CLEAR AS POSSIBLE, SO SHE SAID OK GO AHEAD AND DO THE WORK, WE REPLACED THE SWITCH, BOTH SCHRADER VALVES AND RECHARGED THE A/C SYSTEM, I DIDNT CHARGE HER ANYTHING EXTRA FOR TEH ADDITIONAL FREON WE USED, AFTER DOING THE WORK THE AA/C COMPRESSOR STARTED WORKING, THE TEMPERATURE OF THE AIR COMING OUT FROM THE VENTS WAS AROUND 60-65 FAHRENHEIT, SHE LEFT AND CAME BACK LATER STATING THE A/C SYSTEM WAS NOT COOLING, WE CHECKED IT AGAIN THE A/C COMPRESSOR WAS WORKING, THERE WAS FREON IN THE SYSTEM, BUT THE AIR WASN'T COMING OUIT COLD, THE LOW PRESSURE GAUGE WAS A BIT HIGH WHICH IS AN INDICATION THAT THE COMPRESSOR IS NOT PUSHING THE FREON PROPERLY, I TALKED TO HER AND EXPLAINED WHAT WAS GOING ON, UNFORTUNATELY WE COULDN'T HAVE KNOW THIS BECAUSE THE COMPRESSOR WAS NOT WORKING AT ALL WHEN WE FIRST CHECKED IT, I HOPE THIS CAN HELP TO SHOW HOW IT ALL TOOK PLACE NO MATTER WHERE SHE COULD'VE GONE TO GET IT CHECKED IT WOULD HAVE BEEN THE SAME PROCEDURE ANYWHERE, FEEL FREE TO CALL ME WITH ANY MORE QUESTIONS OR CONCERNS.
Complaint: [redacted]
I am rejecting this response because: I paid 89 dollars to check to see what was wrong with the AC and with that being said they said what was wrong and gave me my car back as if the problem was fixed. I understand that if a person give you money to fix a problem if the first two things didn't work what's next thing I need to do. Not to call me and lie and tell me my AC is working now. Then sit and tell me I would have to pay 1200 dollars to do everything over again. So you me to tell me they would to this to any other costomer. I don't think so. They just took my money because they could . My AC is still not working and this is not coustomer service .
Regards,
[redacted]
THE CUSTOMER CAME IN ON THE AFTERNOON OF MARCH TO ASK ABOUT THE AIR CONDITIONING SERVICE, SHE STATED HER A/C WAS JUST BLOWING WARM AIR AND WANTED US TO CHECK IT, I INFORMED HER OF OUR A/C CHECK FEE OF PLUS TAX, THAT IS TO CONNECT THE A/C MACHINE TO HER VEHICLE START BY READING PRESSURE (FREON VOLUME IN THE SYSTEM) CHECK FOR LEAKS AND BASIC OPERATION OF THE A/C SYSTEM, A GENTLEMAN BROUGHT HER VEHICLE IN THE NEXT MORNING TO DO THE SERVICE, WHEN THE TECH WAS IN THE PROCESS OF CONNECTYING THE MACHINE TO THE VEHICLE AFTER REMOVING THE CAPS TO ACCESS THE VALVES HE NOTICED THERE WAS SOME SNIFFING COMING FROM THE SCHRADER VALVES AS AN INDICATION OF A FREON LEAK, BUT FOLLOWED THROUGH CONNECTING THE MACHINE TO THE CAR TO CHECK THE FREON LEVEL WE FOUND THERE WAS PRESSURE IN THE SYSTEM, BUT THE MACHINE WON'T SAY EXACTLY HOW MUCH FREON IS IN THE SYSTEM, AT THIS TIME THE A/C COMPRESSOR WAS NOT TURNING ON, BUT WE NEEDED TO MAKE SURE THERE IS ENOUGH FREON IN THE SYSTEM FIRST, SO WE EVACUATED THE SYSTEM WHICH HAD ONLY 14OZ OF FREON (A/C SYSTEM IN THIS VEHICLE HOLDS AT LEAST 29OZ OF FREON) SO IT WAS CLEARLY LOW, DID A FEW MINUTES OF VACUUM, ADDED DYE AND RECHARGED THE A/C SYSTEM TO FACTORY SPECS AFTER DOING THAT THE A/C COMPRESSOR WAS STILL NOT COMING ON,THERE WAS GROUND BUT NO POWER TO THE COMPRESSOR, SO WE STARTED CHECKING THE ELECTRICAL SYSTEM, FOLLOWED THE DIAGRAMS CHECKING SIGNALS AT DIFFERENT SENSORS TO SEE WHERE THE SIGNAL WAS BEING LOST, BTW WE NORMALLY CHARGE ANOTHER HOUR OF LABOR WHEN WE HAVE TO DO A DEEP ELECTRICAL CHECK LIKE THIS BECAUSE IT CAN TAKE A COUPLE OF HOURS BUT I DIDNT CHARGE HER ANY ADDITIONAL DIAGNOSTIC TIME, WE FOUND THE ELECTRICAL PROBLEM WITH THE A/C CUT OFF PRESSURE SWITCH, SO AT THAT POINT I WENT AND TALKED TO THE GENTLEMAN WHO BROUGHT THE CAR AND HE ASKED IF I COULD CALL AND EXPLAIN TO HER, WHICH I DID I TOLD HER THE A/C SYSTEM HAD KNOWN PROBLEMS, THERE WAS A SLOW LEAK AT THE SCHRADER VALVES, FREON LEVEL WAS LOW, BUT THERE WAS ALSO AN ELECTRICAL PROBLEM PREVENTING THE COMPRESSOR FROM COMING ON, SHE DID AS A COOUPLE OF TIME IF THE COMPRESSOR WAS GOOD, AND I REPEATED MY SELF SEVERAL TIME WE CAN NOT KNOW IF THE COMPRESSOR IS GOOD UNTILL WE FIX THE ELECTRICAL PROBLEM, IF YOU ASK ANY A/C TECHNICIAN THEY WILL TELL YOU WHEN IT COMES TO AIR CONDITIONING SYSTEMS YOU HAVE TO GO STEP BY STEP, I SPENT ABOUT 20-MINS ON THE PHONE WITH HER EXPLAINING WHAT WAS GOING ON AND I SAID REPEATEDLY WE WONT KNOW IF THE COMPRESSOR IS GOOD UNTILL AFTER WE REPLACE THE SWITCH, SHE APPROVED THE WORK, THEN CALLED BACK ABOUT AN HOUR LATER ASKING ABOUT IT AGAIN AND ASKING ABOUT A COMPUTER DIAGNOSTIC ON THE A/C SYSTEM, I WAS OUT TO LUNCH BUT CALLED HER BACK AND EXPLAINED TO HER AGAIN WHAT WAS GOING ON, I TRIED TO BE AS CLEAR AS POSSIBLE, SO SHE SAID OK GO AHEAD AND DO THE WORK, WE REPLACED THE SWITCH, BOTH SCHRADER VALVES AND RECHARGED THE A/C SYSTEM, I DIDNT CHARGE HER ANYTHING EXTRA FOR TEH ADDITIONAL FREON WE USED, AFTER DOING THE WORK THE AA/C COMPRESSOR STARTED WORKING, THE TEMPERATURE OF THE AIR COMING OUT FROM THE VENTS WAS AROUND 60-FAHRENHEIT, SHE LEFT AND CAME BACK LATER STATING THE A/C SYSTEM WAS NOT COOLING, WE CHECKED IT AGAIN THE A/C COMPRESSOR WAS WORKING, THERE WAS FREON IN THE SYSTEM, BUT THE AIR WASN'T COMING OUIT COLD, THE LOW PRESSURE GAUGE WAS A BIT HIGH WHICH IS AN INDICATION THAT THE COMPRESSOR IS NOT PUSHING THE FREON PROPERLY, I TALKED TO HER AND EXPLAINED WHAT WAS GOING ON, UNFORTUNATELY WE COULDN'T HAVE KNOW THIS BECAUSE THE COMPRESSOR WAS NOT WORKING AT ALL WHEN WE FIRST CHECKED IT, I HOPE THIS CAN HELP TO SHOW HOW IT ALL TOOK PLACE NO MATTER WHERE SHE COULD'VE GONE TO GET IT CHECKED IT WOULD HAVE BEEN THE SAME PROCEDURE ANYWHERE, FEEL FREE TO CALL ME WITH ANY MORE QUESTIONS OR CONCERNS
Complaint: [redacted] I am rejecting this response because: I paid dollars to check to see what was wrong with the AC and with that being said they said what was wrong and gave me my car back as if the problem was fixedI understand that if a person give you money to fix a problem if the first two things didn't work what's next thing I need to doNot to call me and lie and tell me my AC is working nowThen sit and tell me I would have to pay dollars to do everything over againSo you me to tell me they would to this to any other costomerI don't think soThey just took my money because they could My AC is still not working and this is not coustomer service Regards, [redacted]
I'M VERY SORRY YOU FEEL THAT WAY BUT YOU WERE INFORMED OF ALL THE FEES UP FRONT, WE NEVER GUARANTEED THAT THE COMPRESSOR WAS GOING TO WORK, I PERSONALLY WENT OVER THE PROCESS WITH YOU A FEW TIMES, THE A/C COMPRESSOR WAS NOT TURNING ON WHEN YOU FIRST BROUGHT YOUR VEHICLE, THE A/C PRESSURE SWITCH WAS NOT SENDING THE POWER SIGNALS TO THE COMPRESSOR ASIDE FROM THE FREON BEING LOW, AFTER WE REPLACED THE SWITCH THE COMPRESSOR STARTED TO WORK, AND IT WAS COOLING, THATS WHY WE CALLED YOU TO LET YOU KNOW THE COMPRESSOR WAS WORKING, WHEN YOU BROUGHT IT BACK THE COMPRESSOR WAS STILL WORKING, THERE WAS FREON IN THE SYSTEM BUT THE COMPRESSOR HAS AN INTERNAL PROBLEM THATS WHY IT STOPPED COOLING, I'VE TALKED TO THE OWNER AND HE OFFERED TO GIVE YOU UP TO LABOR CREDIT TOWARDS THE A/C COMPRESSOR, DRIER AND EXPANSION VALVE REPLACEMENT THE ESTIMATE FOR THAT KIND OF JOB FOR YOUR VEHICLE IS PLUS TAX, MINUS THE THE BALANCE YOU WOULD BE PAYING IS PLUS TAX, WHICH IS MOSTLY THE COST OF THE PARTS, LET US KNOW IF YOU WOULD LIKE TO DO THAT
THE CUSTOMER CAME IN ON THE AFTERNOON OF MARCH 24 TO ASK ABOUT THE AIR CONDITIONING SERVICE, SHE STATED HER A/C WAS JUST BLOWING WARM AIR AND WANTED US TO CHECK IT, I INFORMED HER OF OUR A/C CHECK FEE OF 89.95 PLUS TAX, THAT IS TO CONNECT THE A/C MACHINE TO HER VEHICLE START BY READING...
PRESSURE (FREON VOLUME IN THE SYSTEM) CHECK FOR LEAKS AND BASIC OPERATION OF THE A/C SYSTEM, A GENTLEMAN BROUGHT HER VEHICLE IN THE NEXT MORNING TO DO THE SERVICE, WHEN THE TECH WAS IN THE PROCESS OF CONNECTYING THE MACHINE TO THE VEHICLE AFTER REMOVING THE CAPS TO ACCESS THE VALVES HE NOTICED THERE WAS SOME SNIFFING COMING FROM THE SCHRADER VALVES AS AN INDICATION OF A FREON LEAK, BUT FOLLOWED THROUGH CONNECTING THE MACHINE TO THE CAR TO CHECK THE FREON LEVEL WE FOUND THERE WAS PRESSURE IN THE SYSTEM, BUT THE MACHINE WON'T SAY EXACTLY HOW MUCH FREON IS IN THE SYSTEM, AT THIS TIME THE A/C COMPRESSOR WAS NOT TURNING ON, BUT WE NEEDED TO MAKE SURE THERE IS ENOUGH FREON IN THE SYSTEM FIRST, SO WE EVACUATED THE SYSTEM WHICH HAD ONLY 14OZ OF FREON (A/C SYSTEM IN THIS VEHICLE HOLDS AT LEAST 29OZ OF FREON) SO IT WAS CLEARLY LOW, DID A FEW MINUTES OF VACUUM, ADDED DYE AND RECHARGED THE A/C SYSTEM TO FACTORY SPECS AFTER DOING THAT THE A/C COMPRESSOR WAS STILL NOT COMING ON,THERE WAS GROUND BUT NO POWER TO THE COMPRESSOR, SO WE STARTED CHECKING THE ELECTRICAL SYSTEM, FOLLOWED THE DIAGRAMS CHECKING SIGNALS AT DIFFERENT SENSORS TO SEE WHERE THE SIGNAL WAS BEING LOST, BTW WE NORMALLY CHARGE ANOTHER HOUR OF LABOR WHEN WE HAVE TO DO A DEEP ELECTRICAL CHECK LIKE THIS BECAUSE IT CAN TAKE A COUPLE OF HOURS BUT I DIDNT CHARGE HER ANY ADDITIONAL DIAGNOSTIC TIME, WE FOUND THE ELECTRICAL PROBLEM WITH THE A/C CUT OFF PRESSURE SWITCH, SO AT THAT POINT I WENT AND TALKED TO THE GENTLEMAN WHO BROUGHT THE CAR AND HE ASKED IF I COULD CALL AND EXPLAIN TO HER, WHICH I DID I TOLD HER THE A/C SYSTEM HAD 2 KNOWN PROBLEMS, THERE WAS A SLOW LEAK AT THE SCHRADER VALVES, FREON LEVEL WAS LOW, BUT THERE WAS ALSO AN ELECTRICAL PROBLEM PREVENTING THE COMPRESSOR FROM COMING ON, SHE DID AS A COOUPLE OF TIME IF THE COMPRESSOR WAS GOOD, AND I REPEATED MY SELF SEVERAL TIME WE CAN NOT KNOW IF THE COMPRESSOR IS GOOD UNTILL WE FIX THE ELECTRICAL PROBLEM, IF YOU ASK ANY A/C TECHNICIAN THEY WILL TELL YOU WHEN IT COMES TO AIR CONDITIONING SYSTEMS YOU HAVE TO GO STEP BY STEP, I SPENT ABOUT 20-30 MINS ON THE PHONE WITH HER EXPLAINING WHAT WAS GOING ON AND I SAID REPEATEDLY WE WONT KNOW IF THE COMPRESSOR IS GOOD UNTILL AFTER WE REPLACE THE SWITCH, SHE APPROVED THE WORK, THEN CALLED BACK ABOUT AN HOUR LATER ASKING ABOUT IT AGAIN AND ASKING ABOUT A COMPUTER DIAGNOSTIC ON THE A/C SYSTEM, I WAS OUT TO LUNCH BUT CALLED HER BACK AND EXPLAINED TO HER AGAIN WHAT WAS GOING ON, I TRIED TO BE AS CLEAR AS POSSIBLE, SO SHE SAID OK GO AHEAD AND DO THE WORK, WE REPLACED THE SWITCH, BOTH SCHRADER VALVES AND RECHARGED THE A/C SYSTEM, I DIDNT CHARGE HER ANYTHING EXTRA FOR TEH ADDITIONAL FREON WE USED, AFTER DOING THE WORK THE AA/C COMPRESSOR STARTED WORKING, THE TEMPERATURE OF THE AIR COMING OUT FROM THE VENTS WAS AROUND 60-65 FAHRENHEIT, SHE LEFT AND CAME BACK LATER STATING THE A/C SYSTEM WAS NOT COOLING, WE CHECKED IT AGAIN THE A/C COMPRESSOR WAS WORKING, THERE WAS FREON IN THE SYSTEM, BUT THE AIR WASN'T COMING OUIT COLD, THE LOW PRESSURE GAUGE WAS A BIT HIGH WHICH IS AN INDICATION THAT THE COMPRESSOR IS NOT PUSHING THE FREON PROPERLY, I TALKED TO HER AND EXPLAINED WHAT WAS GOING ON, UNFORTUNATELY WE COULDN'T HAVE KNOW THIS BECAUSE THE COMPRESSOR WAS NOT WORKING AT ALL WHEN WE FIRST CHECKED IT, I HOPE THIS CAN HELP TO SHOW HOW IT ALL TOOK PLACE NO MATTER WHERE SHE COULD'VE GONE TO GET IT CHECKED IT WOULD HAVE BEEN THE SAME PROCEDURE ANYWHERE, FEEL FREE TO CALL ME WITH ANY MORE QUESTIONS OR CONCERNS.
Complaint: [redacted]
I am rejecting this response because: I paid 89 dollars to check to see what was wrong with the AC and with that being said they said what was wrong and gave me my car back as if the problem was fixed. I understand that if a person give you money to fix a problem if the first two things didn't work what's next thing I need to do. Not to call me and lie and tell me my AC is working now. Then sit and tell me I would have to pay 1200 dollars to do everything over again. So you me to tell me they would to this to any other costomer. I don't think so. They just took my money because they could . My AC is still not working and this is not coustomer service .
Regards,
[redacted]