Hawaiiana Management Company, Ltd(Hawaiiana) serves as managing agent for [redacted] In response: The Consumer complains that a violation fine has been imposed without validation Answer: Numerous complaints were received from neighbors regarding excessive noise from Consumer’s unit on May 2, A letter was sent to the Consumer regarding said House Rule infractions on May 15, with a $fine The Board waived the $fine as a courtesy to Consumer with the agreement that Consumer’s tenant will not cause further noise violations In July additional complaints were received therefore another letter is sent with a fine of $The Board has a written complaint from a neighbor of said unit The same Neighbor in his written complaint states that he had spoken to Consumer directly about the excessive noise The Consumer states that he has sent numerous emails, letters, and phone calls requesting a meeting and Consumer was not given the opportunity to meet Answer: A meeting was set up in August for the Consumer to appeal the fine in person Consumer failed to show up to the meeting after having had agreed to a time, date, place Consumer has threatened Board Members with legal action and intimidates them with his irate conduct demanding the Board waive the fine again The Board members feel that since they continue to receive complaints from neighbors regarding the Consumers tenants they will not waive fine a second time The Consumer is demanding an appeal meeting and to video-tape such meeting The Board has tried to be reasonable and fair and has been advised that they aren’t required to allow video-taping of the appeal meeting
Aloha, Hawaiiana Management Company received the attached complaintHawaiiana manages more than associationsIt would be very helpful to know what Association Mr [redacted] ***'s complaint pertains so we can do research.Thank youRespectfully , phyllisPhyllis K***, CPM(R), R
-----Original Message----- From: Gene P [redacted] Sent: Thursday, February 26, 2:PM To: [redacted] Cc: [redacted] Subject: RE: Revdex.com Complaint [redacted] Aloha Mr [redacted] ; I am the Management Executive managing [redacted] for Hawaiiana Management Can you please provide me with the owner who is complaining that they can't get their addresses changed Every owner who emails me, or calls me I send them the attached documentThis document must be completed and signed by the owner, who is on file in our system here at HMC I personally have at least address change request per weekThis issue can be resolved immediately, if the owner provides us with the required information We cannot change an address in our system without their signatureThis is to protect the owner Mahalo Gene P [redacted] Director, Management Executive Hawaiiana Management Company, [redacted]
Complaint: [redacted] I am rejecting this response because: Once again, they are lying by only telling the half of the story that they want you to hearI received Exhibit A and Exhibit B, both of which I am contesting, and both of which have no validation John K [redacted] has even told me that Exhibit A was based on a lie as no "decibel limit" was proven broken as no decibel reader was used to obtain a reading to validate this claim He said he made up the "decibel limit" claim and that's why they didn't actually assess the fine because it was based on a fabrication that had no validity I was told I could have a meeting to contest the matter within Exhibit B, along with my tenant face to face with the person who filed the complaint, and with the Board of [redacted] and Mililani What they submitted as Exhibit C is only part of the email conversation What they failed to tell you is that the meeting was set with myself, my tenant, John K [redacted] of Hawaiiana Management Company LTD and a member of the Board of [redacted] in Mililani and the neighbor who lodged the complaint for 10:am on August 31stBUT WHAT THEY FAILED TO TELL YOU IS THAT THEY ARE THE ONES WHO CANCELED THE MEETING ON AUGUST 31ST AT 10:AM BECAUSE "The neighbors of your unit informed me they do not want to have a meeting They just want to keep the peace, and don't feel the need to have a meeting.", WHICH IS IN AN EMAIL FROM JOHN K [redacted] DATED AUGUST 25TH! (Please see the emails following my response for validation of the truth and not the deception they have given to you by only sharing part of the evidence) They are the ones who canceled the meeting and once again never afforded me what was promised to me in order to contest my case I find it amazing that they left this information out on purpose seeing that it was within the same email chain that they submitted as Exhibit C! They selectively edited documentation in order to deceive you which is what I am claiming they have done all along! This is not only lying, and deceitful, but a fraudulent covering up of the facts and this is why they need to be held accountable to the greatest degree! I have many more emails and we can keep this back and forth going as they continue to lie to you as I have already proven on several occasionsOr, we can set up a meeting that is recorded and validated with a mediator and all of the facts can be placed on the table and we can come to a conclusion that is accurate because it's based on facts and truth, not deceptively manipulated emails like the ones just submitted to youI once again ask for the Revdex.com's help in bringing this matter out into the open so that all of the tenants may see the deceptive manipulation that occurs within Hawaiiana Management Company LTD and [redacted] in Mililani so that others do not have to endure the harassment and attacks against their character as I have
Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Hawaiiana appreciates the feedback from Revdex.com Consumer An insurance adjuster inspected the damaged to the carpet, but a claim was not filed because the insurance adjuster reported that the damage appeared well below the insurance deductible of $ The Board of Directors approved replacing the damaged carpet and the Revdex.com Consumer was informed of this We wish Revdex.com Consumer well Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) None of my original inquiries have been acknowledged or responded toThe issue is not the damage to our unit, as expressly stated above, but the lack of communication from the assigned managerI understand if you don't have the answers to, or don't understand my inquiries, and I will be happy to work with you if that is the casePlease just respond Final Business Response / [redacted] (4000, 10, 2014/05/01) */ Hawaiiana appreciates the additional feedback from Revdex.com Consumer An insurance adjuster inspected the damaged to the carpet, but a claim was not filed because the insurance adjuster reported that the damage appeared well below the insurance deductible of $ The Board of Directors approved replacing the damaged carpet and the Revdex.com Consumer was informed of this It is the Board's understanding that Revdex.com Consumer DOES NOT wish to have the water damaged carpet replaced As such, the Board of Directors has closed this incident The Hawaiiana Management Executive has made communication with Revdex.com Consumer Accordingly, a letter was prepared today to inform Revdex.com Consumer that this incident is considered closed Letter is being sent via Certified Mail and email to Revdex.com Consumer Hawaiiana wishes Revdex.com Consumer well
Worst property management company I've ever dealt with in my 30-plus years of Real EstateRude and sometimes offensive staff including and especially Casey and Mark U*** They're more concerned about placing blame and making excuses than fixing problems
Hawaiiana Management Company serves as condominium managing agent for a Condominium Association where Revdex.com Consumer owns a unitThe referenced insurance claim was filed and the Association insurance company's adjustment was made for the damage to the three apartments less deductible and depreciationMr [redacted] proportional share of the adjustment was sent to him on September 18, An additional adjustment was provided by [redacted] on October 29, This amount was for damages to Revdex.com Consumer's apartment and was forwarded to Revdex.com Consumer on December 5, Revdex.com Consumer expects the association to reimburse him for the total amount of the losses sustained however, association is not responsible for the deductible portion of the claimIMPORTANT----The association requires all owners to maintain homeowners insurance to cover losses to their apartment not covered by the association's master insurance policyThe association carries insurance which covers the common elements and the as built portions of the apartment with a deductible of $5000per lossWhen the claim was adjusted, the proceeds were distributed between the owners of the damaged apartments less their share of the deductible based on the total percentage of lossesUnfortunately, Revdex.com Consumer, in violation of the association's policies, has failed to obtain the required homeowners insurance which would have covered the deductible portion of the lossRevdex.com Consumer has been informed that [redacted] will consider additional funds to cover the depreciated value of the loss upon receipt of paid invoices for the repairsTo date, according to the Association's records, Revdex.com Consumer has not yet provided any additional invoices We recommend that Revdex.com Consumer comply with the association's policy of maintaining homeowners insurance and stand ready to receive Revdex.com Consumer's paid invoices for repairs related to this claim [redacted] , CPM(R), R
Hawaiiana Management Company serves as condominium managing agent for a Condominium Association where Revdex.com Consumer owns a unitThe referenced insurance claim was filed and the Association insurance company's adjustment was made for the damage to the three apartments less deductible and depreciationMr [redacted] proportional share of the adjustment was sent to him on September 18, An additional adjustment was provided by [redacted] on October 29, This amount was for damages to Revdex.com Consumer's apartment and was forwarded to Revdex.com Consumer on December 5, Revdex.com Consumer expects the association to reimburse him for the total amount of the losses sustained however, association is not responsible for the deductible portion of the claimIMPORTANT----The association requires all owners to maintain homeowners insurance to cover losses to their apartment not covered by the association's master insurance policyThe association carries insurance which covers the common elements and the as built portions of the apartment with a deductible of $5000per lossWhen the claim was adjusted, the proceeds were distributed between the owners of the damaged apartments less their share of the deductible based on the total percentage of lossesUnfortunately, Revdex.com Consumer, in violation of the association's policies, has failed to obtain the required homeowners insurance which would have covered the deductible portion of the lossRevdex.com Consumer has been informed that [redacted] will consider additional funds to cover the depreciated value of the loss upon receipt of paid invoices for the repairsTo date, according to the Association's records, Revdex.com Consumer has not yet provided any additional invoices We recommend that Revdex.com Consumer comply with the association's policy of maintaining homeowners insurance and stand ready to receive Revdex.com Consumer's paid invoices for repairs related to this claim [redacted] , CPM(R), R
To Revdex.com Hawaii,Your system does not let me upload more than supporting documentSince Hawaiiana Management Company ("Hawaiiana) has not addressed the entirety of my complaint, I'm hereby attaching additional documentationAs you can see, neither [redacted] AOAO, its Attorney ***, nor its managing agent Hawaiiana had made their minds as to who is going to bill me the monthly Maintenance Fees or to Whom I am supposed to payI get threatening communications from all of the mentioned organizations, with different amountsThis situation, on one hand, is confusing, because it represents a disorganized and inefficient way to do business; and on the other hand, shows the intention to cause me to default in my payment plan.Please understand that Hawaiiana is trying to : Take my parking stalls and tow my vehicles without legal right;Misinforms me regarding my obligations; Treats me different than other property owners who get their bills on the mail every month with days in advance, and are given the opportunity ton pay between the 1st and the 15th day of each month.Please forward this message to the Bussiness.Thank you, [redacted] * [redacted] [redacted]
There is no litigation and none pendingAssociation’s legal counsel has provided written confirmation and disclosure of the facts and a copy of this document has been provided to Revdex.com Consumer
Hawaiiana Management Company, Ltd(Hawaiiana) serves as managing agent for [redacted] In response: The Consumer complains that a violation fine has been imposed without validation Answer: Numerous complaints were received from neighbors regarding excessive noise from Consumer’s unit on May 2, A letter was sent to the Consumer regarding said House Rule infractions on May 15, with a $fine The Board waived the $fine as a courtesy to Consumer with the agreement that Consumer’s tenant will not cause further noise violations In July additional complaints were received therefore another letter is sent with a fine of $The Board has a written complaint from a neighbor of said unit The same Neighbor in his written complaint states that he had spoken to Consumer directly about the excessive noise The Consumer states that he has sent numerous emails, letters, and phone calls requesting a meeting and Consumer was not given the opportunity to meet Answer: A meeting was set up in August for the Consumer to appeal the fine in person Consumer failed to show up to the meeting after having had agreed to a time, date, place Consumer has threatened Board Members with legal action and intimidates them with his irate conduct demanding the Board waive the fine again The Board members feel that since they continue to receive complaints from neighbors regarding the Consumers tenants they will not waive fine a second time The Consumer is demanding an appeal meeting and to video-tape such meeting The Board has tried to be reasonable and fair and has been advised that they aren’t required to allow video-taping of the appeal meeting
Aloha, Hawaiiana Management Company received the attached complaintHawaiiana manages more than associationsIt would be very helpful to know what Association Mr [redacted] ***'s complaint pertains so we can do research.Thank youRespectfully , phyllisPhyllis K***, CPM(R), R
-----Original Message----- From: Gene P [redacted] Sent: Thursday, February 26, 2:PM To: [redacted] Cc: [redacted] Subject: RE: Revdex.com Complaint [redacted] Aloha Mr [redacted] ; I am the Management Executive managing [redacted] for Hawaiiana Management Can you please provide me with the owner who is complaining that they can't get their addresses changed Every owner who emails me, or calls me I send them the attached documentThis document must be completed and signed by the owner, who is on file in our system here at HMC I personally have at least address change request per weekThis issue can be resolved immediately, if the owner provides us with the required information We cannot change an address in our system without their signatureThis is to protect the owner Mahalo Gene P [redacted] Director, Management Executive Hawaiiana Management Company, [redacted]
Complaint: [redacted] I am rejecting this response because: Once again, they are lying by only telling the half of the story that they want you to hearI received Exhibit A and Exhibit B, both of which I am contesting, and both of which have no validation John K [redacted] has even told me that Exhibit A was based on a lie as no "decibel limit" was proven broken as no decibel reader was used to obtain a reading to validate this claim He said he made up the "decibel limit" claim and that's why they didn't actually assess the fine because it was based on a fabrication that had no validity I was told I could have a meeting to contest the matter within Exhibit B, along with my tenant face to face with the person who filed the complaint, and with the Board of [redacted] and Mililani What they submitted as Exhibit C is only part of the email conversation What they failed to tell you is that the meeting was set with myself, my tenant, John K [redacted] of Hawaiiana Management Company LTD and a member of the Board of [redacted] in Mililani and the neighbor who lodged the complaint for 10:am on August 31stBUT WHAT THEY FAILED TO TELL YOU IS THAT THEY ARE THE ONES WHO CANCELED THE MEETING ON AUGUST 31ST AT 10:AM BECAUSE "The neighbors of your unit informed me they do not want to have a meeting They just want to keep the peace, and don't feel the need to have a meeting.", WHICH IS IN AN EMAIL FROM JOHN K [redacted] DATED AUGUST 25TH! (Please see the emails following my response for validation of the truth and not the deception they have given to you by only sharing part of the evidence) They are the ones who canceled the meeting and once again never afforded me what was promised to me in order to contest my case I find it amazing that they left this information out on purpose seeing that it was within the same email chain that they submitted as Exhibit C! They selectively edited documentation in order to deceive you which is what I am claiming they have done all along! This is not only lying, and deceitful, but a fraudulent covering up of the facts and this is why they need to be held accountable to the greatest degree! I have many more emails and we can keep this back and forth going as they continue to lie to you as I have already proven on several occasionsOr, we can set up a meeting that is recorded and validated with a mediator and all of the facts can be placed on the table and we can come to a conclusion that is accurate because it's based on facts and truth, not deceptively manipulated emails like the ones just submitted to youI once again ask for the Revdex.com's help in bringing this matter out into the open so that all of the tenants may see the deceptive manipulation that occurs within Hawaiiana Management Company LTD and [redacted] in Mililani so that others do not have to endure the harassment and attacks against their character as I have
Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Hawaiiana appreciates the feedback from Revdex.com Consumer An insurance adjuster inspected the damaged to the carpet, but a claim was not filed because the insurance adjuster reported that the damage appeared well below the insurance deductible of $ The Board of Directors approved replacing the damaged carpet and the Revdex.com Consumer was informed of this We wish Revdex.com Consumer well Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) None of my original inquiries have been acknowledged or responded toThe issue is not the damage to our unit, as expressly stated above, but the lack of communication from the assigned managerI understand if you don't have the answers to, or don't understand my inquiries, and I will be happy to work with you if that is the casePlease just respond Final Business Response / [redacted] (4000, 10, 2014/05/01) */ Hawaiiana appreciates the additional feedback from Revdex.com Consumer An insurance adjuster inspected the damaged to the carpet, but a claim was not filed because the insurance adjuster reported that the damage appeared well below the insurance deductible of $ The Board of Directors approved replacing the damaged carpet and the Revdex.com Consumer was informed of this It is the Board's understanding that Revdex.com Consumer DOES NOT wish to have the water damaged carpet replaced As such, the Board of Directors has closed this incident The Hawaiiana Management Executive has made communication with Revdex.com Consumer Accordingly, a letter was prepared today to inform Revdex.com Consumer that this incident is considered closed Letter is being sent via Certified Mail and email to Revdex.com Consumer Hawaiiana wishes Revdex.com Consumer well
Worst property management company I've ever dealt with in my 30-plus years of Real EstateRude and sometimes offensive staff including and especially Casey and Mark U*** They're more concerned about placing blame and making excuses than fixing problems
Hawaiiana Management Company serves as condominium managing agent for a Condominium Association where Revdex.com Consumer owns a unitThe referenced insurance claim was filed and the Association insurance company's adjustment was made for the damage to the three apartments less deductible and depreciationMr [redacted] proportional share of the adjustment was sent to him on September 18, An additional adjustment was provided by [redacted] on October 29, This amount was for damages to Revdex.com Consumer's apartment and was forwarded to Revdex.com Consumer on December 5, Revdex.com Consumer expects the association to reimburse him for the total amount of the losses sustained however, association is not responsible for the deductible portion of the claimIMPORTANT----The association requires all owners to maintain homeowners insurance to cover losses to their apartment not covered by the association's master insurance policyThe association carries insurance which covers the common elements and the as built portions of the apartment with a deductible of $5000per lossWhen the claim was adjusted, the proceeds were distributed between the owners of the damaged apartments less their share of the deductible based on the total percentage of lossesUnfortunately, Revdex.com Consumer, in violation of the association's policies, has failed to obtain the required homeowners insurance which would have covered the deductible portion of the lossRevdex.com Consumer has been informed that [redacted] will consider additional funds to cover the depreciated value of the loss upon receipt of paid invoices for the repairsTo date, according to the Association's records, Revdex.com Consumer has not yet provided any additional invoices We recommend that Revdex.com Consumer comply with the association's policy of maintaining homeowners insurance and stand ready to receive Revdex.com Consumer's paid invoices for repairs related to this claim [redacted] , CPM(R), R
Hawaiiana Management Company serves as condominium managing agent for a Condominium Association where Revdex.com Consumer owns a unitThe referenced insurance claim was filed and the Association insurance company's adjustment was made for the damage to the three apartments less deductible and depreciationMr [redacted] proportional share of the adjustment was sent to him on September 18, An additional adjustment was provided by [redacted] on October 29, This amount was for damages to Revdex.com Consumer's apartment and was forwarded to Revdex.com Consumer on December 5, Revdex.com Consumer expects the association to reimburse him for the total amount of the losses sustained however, association is not responsible for the deductible portion of the claimIMPORTANT----The association requires all owners to maintain homeowners insurance to cover losses to their apartment not covered by the association's master insurance policyThe association carries insurance which covers the common elements and the as built portions of the apartment with a deductible of $5000per lossWhen the claim was adjusted, the proceeds were distributed between the owners of the damaged apartments less their share of the deductible based on the total percentage of lossesUnfortunately, Revdex.com Consumer, in violation of the association's policies, has failed to obtain the required homeowners insurance which would have covered the deductible portion of the lossRevdex.com Consumer has been informed that [redacted] will consider additional funds to cover the depreciated value of the loss upon receipt of paid invoices for the repairsTo date, according to the Association's records, Revdex.com Consumer has not yet provided any additional invoices We recommend that Revdex.com Consumer comply with the association's policy of maintaining homeowners insurance and stand ready to receive Revdex.com Consumer's paid invoices for repairs related to this claim [redacted] , CPM(R), R
To Revdex.com Hawaii,Your system does not let me upload more than supporting documentSince Hawaiiana Management Company ("Hawaiiana) has not addressed the entirety of my complaint, I'm hereby attaching additional documentationAs you can see, neither [redacted] AOAO, its Attorney ***, nor its managing agent Hawaiiana had made their minds as to who is going to bill me the monthly Maintenance Fees or to Whom I am supposed to payI get threatening communications from all of the mentioned organizations, with different amountsThis situation, on one hand, is confusing, because it represents a disorganized and inefficient way to do business; and on the other hand, shows the intention to cause me to default in my payment plan.Please understand that Hawaiiana is trying to : Take my parking stalls and tow my vehicles without legal right;Misinforms me regarding my obligations; Treats me different than other property owners who get their bills on the mail every month with days in advance, and are given the opportunity ton pay between the 1st and the 15th day of each month.Please forward this message to the Bussiness.Thank you, [redacted] * [redacted] [redacted]
There is no litigation and none pendingAssociation’s legal counsel has provided written confirmation and disclosure of the facts and a copy of this document has been provided to Revdex.com Consumer