HOt Springs

[redacted] ? [redacted] Strawberry Hot Springs is committed to providing an enjoyable experience for our guests? Given the unique nature of the facility, including the physical location and grounds, it is a certainty that time to time guests do not enjoy the Hot Springs as we hope they will? While this is regrettable, it is a reality and should that circumstance arise we make an effort to rectify any problems the guest has? While it certainly may come to a question of enjoyment, the one factor we do not anticipate or accept is guests finding issue with staff members? It seems to me that this complaint addresses several issues, many of which reveal a general or overall distaste for the business and the facility? To address a few of the specific items noted:We do, on busier weekends, find ourselves parking cars in a ‘one-out, one-in’ fashion? The system is very well organized and properly run given the end-of-the road location lacking turnaround areas? While I cannot be sure, my assumption is that this guest was not allowed to park in an open spot as there were other guests already waiting for that spot? While payments are accepted with cash or check, any guest requesting a receipt is provided one? The website does not indicate showers available for day-use guests? Overnight guests have access to showers; however, given our reliance on well water and on-site storage structures, the demand for water would be too high to provide day guests with that particular amenity? All businesses are required to make every effort to accommodate handicapped or disabled guests? Strawberry does make every possible effort, but some accommodations we would like to make are not possible given the landscape and grounds of the property? We do try to accommodate handicap parking, but oftentimes on busier days (as it seems this particular day was) guests would need to wait for handicap spots to become available? As far as staff being rude I cannot possibly guess as to what exact conversations were unprofessional, rude, and hostile? On the day in question the Hot Springs had hundreds of guests? This has been the only complaint I am aware of? My only response is that if the guest had indeed found themselves in a disagreeable situation perhaps they could have reported the issues to Hot Springs management? At no time, prior to viewing the [redacted] Review placed online, was I aware of the issues? If staff were rude or out of line it would have been tremendously important to be aware of that in order to ensure appropriate action? Ultimately, if the guest would like her admissions payment back I have no problem submitting a refund check for the $in question? Lastly, it cannot be stated strongly enough that we care about our guests and their enjoyment of the park? While it may not seem so to these guests, it is of great concern to Hot Springs’ ownership and myself that each guest find themselves with a positive experience? However, guests who do not report incidents to management cannot expect a response from the business? Placing threatening reviews on the web and falsely accusing a business of illegal activities in a public forum ( [redacted] Reviews) is not a fair nor responsible way to obtain results? If the guest had a compliant and felt they did not receive their money’s worth I would have happily refunded the money with only a phone call or email conversation to discuss the problems? Strawberry Hot Springs will agree to refund the $in question with regard to this complaint; however, given the threatening and unfounded threats made this will be our final response to this issue? Sincerely,Joe S***, General Manager [redacted] ? [redacted]

It is clear that the guest insists on discrediting our business Her claims are fraudulent and her complaints inconsistent She has received her receiptReceipts are granted to anyone requesting them She was emailed a receipt the day of her visit with the correction made with regard to the email address as soon as her complaint was received She now is altering her complaint to include rude staff based on other comments she has found online As no attachments were found with her complaint we can only speculate as to how she is attempting to besmirch our business Again, the position of the Hot Springs is to maintain focus on current and future guests Continued interaction with regard to this complaint is futile and becoming increasingly frustrating

Complaint: [redacted] I am rejecting this response because:Please see attached that I have sent to the SOS and the Attorney General As you can see in my outline, their website has no indication of their leave policy and limited concessions is very ambiguous Attached, is also the email correspondence I have had with this company The issues I see is proof of paymentWhy isn't everyone given proof upon paying for your visit I called the manager to get one, as you can see in the email, he sent it to the incorrect email with the wrong date Like Joe had said, It is merely an assumption that books are offHowever, its notable that this company is ran very poor I have done hours of research on this propertyOnline reviews suggest that this property lacks customer service and their staff is extremely rude and I agree 100% When I asked the kid at the front their could have been confusion when I asked for food and something to drink and there for was directed off propertyHowever, there was no mention of these "concession" They were too busy talking to girls to care what the customer neededI still have yet to get an amended copy of my " proof of payment" If the Revdex.com can answer my legal questions, I would appreciate itThank you, [redacted]

[redacted] Good afternoon, I have not received the agreed upon refund by the businessCan you please check into this for me as it's been two months.thank you, [redacted]

The visitor's complaints regarding business policies (her inability to leave and re - enter the property as well as the lack of signage indicating no food) are addressed in the email (see attached screenshot) sent as an email reply to her complaint? Her statement that she was told there was no water available is not accurate? She was given a receipt per her request and phone conversation with management staff? This guest's insistent threats and libelous claims against us are indicative of a malicious intent to harm our business? We make every effort to provide an enjoyable atmosphere for guests, and certainly respond accordingly to problems as they occur contrary to our desire to have all of our customers depart our property with the intent to return? It is; however, in our best interest to maintain a focus on our current and future guests in lieu of responding to damaging claims and threats made without any sort of factual evidence or merit? As such, it is unfortunate that it appears this response will not be found acceptable by this guest? Strawberry Hot Springs will not refund any park admission or further claims made by this guest, nor we will respond to any communications directly from this customer as is indicated in the attached email? Furthermore, Strawberry Hot Springs requests the customer cease further illegitimate claims of illegal activity? Sincerely,Joe S***, General ManagerStrawberry Park Hot Springs

[redacted] Good afternoon,? I have not received the agreed upon refund by the businessCan you please check into this for me as it's been two months.thank you, [redacted]

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] [redacted] Strawberry Hot Springs is committed to providing an enjoyable experience for our guests Given the unique nature of the facility, including the physical location and grounds, it is a certainty that time to time guests do not enjoy the Hot Springs as we hope they will While this is regrettable, it is a reality and should that circumstance arise we make an effort to rectify any problems the guest has While it certainly may come to a question of enjoyment, the one factor we do not anticipate or accept is guests finding issue with staff members It seems to me that this complaint addresses several issues, many of which reveal a general or overall distaste for the business and the facility To address a few of the specific items noted:We do, on busier weekends, find ourselves parking cars in a ‘one-out, one-in’ fashion The system is very well organized and properly run given the end-of-the road location lacking turnaround areas While I cannot be sure, my assumption is that this guest was not allowed to park in an open spot as there were other guests already waiting for that spot While payments are accepted with cash or check, any guest requesting a receipt is provided one The website does not indicate showers available for day-use guests Overnight guests have access to showers; however, given our reliance on well water and on-site storage structures, the demand for water would be too high to provide day guests with that particular amenity All businesses are required to make every effort to accommodate handicapped or disabled guests Strawberry does make every possible effort, but some accommodations we would like to make are not possible given the landscape and grounds of the property We do try to accommodate handicap parking, but oftentimes on busier days (as it seems this particular day was) guests would need to wait for handicap spots to become available As far as staff being rude I cannot possibly guess as to what exact conversations were unprofessional, rude, and hostile On the day in question the Hot Springs had hundreds of guests This has been the only complaint I am aware of My only response is that if the guest had indeed found themselves in a disagreeable situation perhaps they could have reported the issues to Hot Springs management At no time, prior to viewing the [redacted] Review placed online, was I aware of the issues If staff were rude or out of line it would have been tremendously important to be aware of that in order to ensure appropriate action Ultimately, if the guest would like her admissions payment back I have no problem submitting a refund check for the $in question Lastly, it cannot be stated strongly enough that we care about our guests and their enjoyment of the park While it may not seem so to these guests, it is of great concern to Hot Springs’ ownership and myself that each guest find themselves with a positive experience However, guests who do not report incidents to management cannot expect a response from the business Placing threatening reviews on the web and falsely accusing a business of illegal activities in a public forum ( [redacted] Reviews) is not a fair nor responsible way to obtain results If the guest had a compliant and felt they did not receive their money’s worth I would have happily refunded the money with only a phone call or email conversation to discuss the problems Strawberry Hot Springs will agree to refund the $in question with regard to this complaint; however, given the threatening and unfounded threats made this will be our final response to this issue Sincerely,Joe S***, General Manager [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: Please see attached that I have sent to the SOS and the Attorney General As you can see in my outline, their website has no indication of their leave policy and limited concessions is very ambiguous Attached, is also the email correspondence I have had with this company The issues I see is proof of paymentWhy isn't everyone given proof upon paying for your visit I called the manager to get one, as you can see in the email, he sent it to the incorrect email with the wrong date Like Joe had said, It is merely an assumption that books are offHowever, its notable that this company is ran very poor I have done hours of research on this propertyOnline reviews suggest that this property lacks customer service and their staff is extremely rude and I agree 100% When I asked the kid at the front their could have been confusion when I asked for food and something to drink and there for was directed off propertyHowever, there was no mention of these "concession" They were too busy talking to girls to care what the customer neededI still have yet to get an amended copy of my " proof of payment" If the Revdex.com can answer my legal questions, I would appreciate it Thank you, [redacted]