Hot Topic

On December 8th I ordered items online to give as gifts for ChristmasThe website had messages on it saying that I could get my items by Christmas if I ordered before a certain date- and I did order it before that dateI immediately received an e-mail stating that they received my order and that they would e-mail me again when my order has shippedI never got that second e-mail So on December 17th I e-mailed them and asked about my packageThey gave me some stock answer about how they can't control FedEx's timing and delivery- but I ordered the item site to storeso it should have been shipped through Hot Topic's freight- not Fed ExSo that tells me that this person has NO idea what my situation is, and also doesn't care So I wait some moreJanuary 14thit's well after Christmas and still no wordSo I e-mail them again to tell them just to cancel my order and refund my moneyThey tell me that the order must have been lost, and that they would give me a full refund within 3-business daysI was satisfied with that response Now it is February 2nd and my credit card STILL hasn't been credited the price I was chargedI e-mailed them again yesterday but nobody has responded to it I will never shop at Hot Topic againThis has been the worst shopping experience I have ever hadI should not have to keep bugging them to find out that they lost my order, and then keep bugging them to give me my money back

I placed an order days ago and have not even received a confirmation emailWhen checking my order it only says processingI was under the impression I would receive my products in a timely fashion since the website says to order by the 17th to receive by the 25thMessages go unanswered and cannot get through to customer service by phone

Placed order online on cyber monday Was billed for order Order was shipped over a week later with canceled items that was out of stock Here it is well after christmas and still not delivery Usps says delivery date will be 18th of december Cusromer service os not helping Ruined part of my kids christmas presents

I used to order from hottopic.com all the time despite the ridiculous shipping to international customersI would usually just wait until a 50% off international shipping sale so I was only paying slightly more than their competitors for shipping (which is sad) Despite that they're site used to at least provide me with what I ordered most of the time and ship within a reasonable timeI was Ok with thatThey were at least a star site at one point Thenthe site changedNow they are just awfulI was dealing with them for nearly a month just to get one of my orders shipped from their warehouseBy the time they actually starting packing it half the items were missing and I wasted my special discount codeTheir site also never properly reflects the stock in their warehouse It took me quite a while before I actually got a hold of a customer service rep that was helpfulThe email customer service is terrible and they spout off stock answers and move onThe Facebook message customer service line is hit and missSome phone people are OK, others are just awfulI did praise the helpful ones to the customer service supervisor just so they know they were actually good amongst a pool of unhelpful employeesI had to call multiple times and leave public messages on their facebook site to finally get some movement on my orderI actually had placed another order a week later and received it a week agoI am STILL waiting on that first order though I AM told it is shipped nowWhen I did get someone good on my first problem she was helpful, but it was not easy and luck of the draw when I got herOn Facebook they said that they would get someone to call me between a certain hourI waited days and contacted them again on Facebook only to find out the agent that was told to contact me just plain didn't so they got another person to call me immediately I placed another order later and used five $instant rebates on it totaling $One of the items I ordered was $It wasn't in stock so they refunded me for the itemBut what they did was they refunded me for how much the item was on the order after the discounts were applied so instead of the $for the item I was given $back on the order and my $rewards rebates were thrown away, effectively dangling a carrot in front of me to make up for previous mistakes only to snatch them awayI was not refunded the full amount for the item nor given my rebates back and I argued this for days of which I eventually just gave upAfter a month of dealing with nothing but problems from this company I just don't even care about what I'm owed anymoreThey have lost a regular customer who has spent nearly $there just in approximately the last monthsIf that's how they treat a customer like that imagine how they will treat the person who only spends $here and there