Hot Tropics Air Conditioning

Revdex.com: At this time, I have not been contacted by Hot Tropics Air Conditioning regarding complaint ID Regards, [redacted] ***

Below is a copy of the response we sent to the customer in email form.Good morning Mr. [redacted],  I received your cancellation letter and placed it on file. I also just left you a voicemail concerning the account.  I reviewed the account and found there is a dispute on the term end date. I...

see the account automatically renewed per the service agreement sign date of 7-7-16 for another 12 months with the term end date of now 7-7-18. The system renewed the account per the signed term date of 7-7-16 with term end date of 7-7-17. Therefore the system recognized the 60 day cancellation notice should have been received by 5-7-17.  It seems you are under the impression 8-5-16 started the 12 month agreement per the service start date of your Move to the new location. Therefore, allowing the term end date of the 12 month agreement to end on 8-5-17. Which is why you submitted your 60 day cancellation letter on 6-6-17.  Per the research and the above explanation of what has transpired, I will correct the term end date to reflect 8-06-17. This will honor your 60 day cancellation letter. We will release your lines to the new carrier upon their port request.  Please contact me with any further questions or concerns.  Thank you for your tenure with Logix Communications and you have a great day!   [redacted] Complex Customer SupportLogix Communications ###-###-#### ph [redacted] fax [redacted].[redacted]@logixcom.com Tell us why here...

Revdex.com:
At this time, I have not been contacted by Hot Tropics Air Conditioning regarding complaint ID 11673879.
Regards,
[redacted]