Hotel Albuquerque at Old Town

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for taking the time to look into my complaint to find an adequate resolution.
Regards,
[redacted]

Thank you for advising us of your experience at QBar on Friday, August 7th.  We appreciate your feedback regarding this incident.  Please note, upon receipt of your complaint, we closely reviewed how this occurrence was handled with our staff and management at QBar. Upon review, it was...

determined that you should not have been turned away or refused entry. It was poor oversight on our behalf that evening.  Please note, you are not on our list of guests banned from being on property.  We're sorry for the inconvenience  and any confusion caused with regards to that evening.  At this time, you are welcome at any of our establishments here at the Hotel Albuquerque.  If you should have any further questions or concerns, please feel free to contact me directly at [redacted].  Thanks again for our opportunity to address this formal complaint.

We have issued a credit back to the credit card on file. You will see the credit back within 3-5 business days.  Thank you.

We looked into this complaint and gathered the data needed. Looks like the receipt shows a $30 tab with a $7 tip. The total looks like $57, but should be $37.00. I have attached a copy of the receipt. We will refund the total amount of $57.00.

Dear Revdex.com,We were able to Resolve this issue by requesting a different Manager at this location. I wanted to make you all aware that Jennifer at this Hotel location stated she Approved our requested refund under the Terms that their Rooms, including Balconies, are considered Non-Smoking and that if I...

were to stay again at their Hotel and smoked that we would be charged $250.00 Non Refundable smoking charge. As of today, the credit has not been received but this could be a Banking delay. Thank you for your help.Sincerely,[redacted]