Hotel and Hospitality Concepts

We have reviewed the customer complaint, and understand why the customer may feel the shipping methods listed on our site are misleading.  Duties and Taxes are assessed by local customs authorities, andeastdane.com does not have control over the fees that may be assessed to our...

customers who accept delivery.   When shipping internationally, all orders are subject to Duties and Taxes upon arrival into their country, and when agreeing to the International Shipping Terms and Conditions, customers accept responsibility for these fees should they incur any. We offer several methods of shipment. The method Kian Chen selected (postal) does not apply the DAT at checkout.   It is a slower method, and it allows each customer to work directly with their local Customs office once their package arrives at Customs.  The term ‘n/a’ used in this method, does not indicate customers are not subject to paying their DAT, but rather –they do not need to pay the DAT deposit to eastdane.com at the time of checkout. We are sympathetic to this misunderstanding and inconvenience, which is why we suggested to refuse the package due to the high DAT.  Since Kian Chen accepted delivery and has already paid DAT to their local Customs office, we are happy to work with them on reimbursement of DAT.  We will continue to work directly with the customer to resolve this issue once we’ve been provided the Customs paid receipts. Also, I don’t know if you saw our second email yesterday (attached) regarding the fact we can’t find Shopbop on the Revdex.com website in the search function. Further, when I saw our name on our profile when I signed in, it had some Amazon names on there. May I ask when these changes were implemented, and why? Thanks![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11908098, and have determined the given solution is not sufficient for solving the issue. Besides shipping cost, I have already paid NT$996 for this shipment, so this amount of money needs to be reimbursed to me as well. Moreover, Shopbop didn't admit the mistake during the communication between the company and myself until I reported this case to Revdex.com. Their mistake and the service provide has been wasting me too much time emailing back and forth for 2 weeks. I request Shopbop to formally apologize to me and compensate both shipping and custom in addition to making refund to my credit card.  that this does not resolve my complaint.  For your reference,   details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Shopbop received the customer's package beyond our 30 day return policy and was automatically issued a refund in the form of a store credit as noted in the original complaint. Unfortunately shopbop customer service was unable to rectify the error immediately as the cardholder worked with his bank to...

recoup the funds. As of now, the customer has been refunded in full to the original form of payment.