You have not provided your name name to pull up the documents needed to prove that you have multiple reservations at Hotel AspenYou had booked through multiple sites as well as the hotelThe hotel was extremely clear to you that you had only cancelled through Booking.com but did not cancel the hotel direct bookingWhen we asked you to provide the cancellation emails, you only provided the cancellation email sent to you by booking.com but you failed to produce a cancellation for the reservation you booked over the phone with the hotel because you never attempted to call the hotel to cancel that reservationAny reservations that remain active in our system are bound to our cancellation and no policyThe policies clearly state you have up to prior to arrival to cancel your reservation free of chargeWithin the hour window leading up to your reservation, we no longer provide free cancellationsYou would be charged a one night penaltyIf you do not show up for your reservation, you will be charged for your roomWe are a hotel business, where the goods we sell are hotel roomsIf you reserve the room, you are expected to pay for your room whether you show up or not because in reserving your room you are preventing someone else from reserveing the roomWe are not a charityYou will not receive a refund because you did not successfully call the hotel to cancel your reservationIf you purchase multiple items on Walmart.com and arrange for a store pick up, at the time of pick up you are expected to pay for all your itemsThey charge you fully as per their contract with you at the time of reservingReserving a hotel room binds you to a similar contractMoving forward, please take the responsibility of managing all your bookings upon yourself to avoid a similar situationRead the fine print on each reservation to better understand the cancellation and no show polices
Our check in system has proof of the date and time the reservations were madeThe one made directly with the hotel was booked on 6/10/We have proof the guest made two reservations but only cancelled oneYou will not be receiving a refund
I Have received a refund from Expedia and tickets at work . Not at once did I mention to Maria p[redacted] that I would go to the Revdex.com. She let me used the computer in the lobby to look for another location so that my family and I can stay the night. She did offer me another room and I advised her that due to the situation I could not see how we could stay there that evening. I expressed to her that I was not happy with the condition of the room and property, The website was misleading and I did not anticipate to find the room in the condition it was. She pleasantly gave me her business card and I went on my way, I am not in anyway attempting to tarnish the reputation of a small family run business. there are plenty of reviews that have done that prior to me. Thank you for addressing my concerns I am saddened that the management staff and ownership had to make up an elaborate story to justify the business practices. This confirms that my voice was heard and concerns were met. Thank you Revdex.comSincerly
I did not make multiple reservations, I did make reservation thru booking.com and I did cancel online with them and I did call and speak with someone at the hotel immediately afterwards and confirm the cancelation. I was told and sent a separate email confirmation of that reservation. I never made nor was I made aware of a second reservation. That is proposterous why would someone do that. This is obviously a scam to cheat me out of monies. I attached a statement from another person who has had similar problems with this establishement. One only needs to read the reviews to see the character of the person Maria P[redacted] and this hotel management. Scandalous and dishonest. She so much as said "it's her word against mine and she has the upper hand she has my information". I am reaching out to you Revdex.com to help me the consumer from fraud. I understand the preface of business and didn't make multiple reservations. Had I they would have been cancelled!
You have not provided your name name to pull up the documents needed to prove that you have multiple reservations at Hotel Aspen. You had booked through multiple sites as well as the hotel. The hotel was extremely clear to you that you had only cancelled through Booking.com but did not cancel the...
hotel direct booking. When we asked you to provide the cancellation emails, you only provided the cancellation email sent to you by booking.com but you failed to produce a cancellation for the reservation you booked over the phone with the hotel because you never attempted to call the hotel to cancel that reservation. Any reservations that remain active in our system are bound to our cancellation and no policy. The policies clearly state you have up to 24 prior to arrival to cancel your reservation free of charge. Within the 24 hour window leading up to your reservation, we no longer provide free cancellations. You would be charged a one night penalty. If you do not show up for your reservation, you will be charged for your room. We are a hotel business, where the goods we sell are hotel rooms. If you reserve the room, you are expected to pay for your room whether you show up or not because in reserving your room you are preventing someone else from reserveing the room. We are not a charity. You will not receive a refund because you did not successfully call the hotel to cancel your reservation. If you purchase multiple items on Walmart.com and arrange for a store pick up, at the time of pick up you are expected to pay for all your items. They charge you fully as per their contract with you at the time of reserving. Reserving a hotel room binds you to a similar contract. Moving forward, please take the responsibility of managing all your bookings upon yourself to avoid a similar situation. Read the fine print on each reservation to better understand the cancellation and no show polices.
Hello,I am writing in response to the complaint received via mail. The guest had booked a prepaid reservation through Expedia. The guest was informed to call Expedia for a refund as they had decided not to stay for their reservation. Expedia demands a very strict protocol when issuing refunds....
Expedia requires the customer calls them directly requesting a refund; Expedia then verifies with the hotel immediately that the hotel permits a refund to the customer; Expedia issues the refund to the customer. The hotel cannot refund the customer directly has the hotel did not receive payment from Expedia for the reservation. In regard to the room situation: the housekeeping staff had communicated with the front desk that the room was ready for rent. At the time the customer was being checked into the room via the check in system, the maintenance department heard the smoke alarm beeping in the same room indicating the battery needed to be replaced. The maintenance department had not be given real time updates that the room had just be rented. Maintenance proceeded to replace the battery but accidentally cut his finger on the smoke alarm. At this time, the customer reached the room and noticed the situation. Blood was contained and limited to the smoke detector only, but the customer was extremely unhappy and unwilling to cooperate with the hotel to be moved to another room. In the meantime, maintenance thoroughly cleaned and finished the work order in the room. The customer demanded a refund and threatened the hotel with a complaint to the Revdex.com. The hotel attempted to satisfy the customer with multiple options, but the customer was being difficult. We told the customer that the method by which the reservation was made did not make it possible for the hotel to directly refund the customer; the customer had to initiate the process with Expedia. If the hotel and Expedia are willing to cooperate with the customer to get them a refund, why has the customer not yet contacted Expedia? They seem more interested in ruining the reputation of a well-established and respected hotel than reached a solution. Please assist the hotel with clarifying to the customer how to come to an agreement rather than tarnishing the image of a great hotel with thousands of reservations per year with no previous history of complaints. Best Regards,Kajal P[redacted]Hotel Aspen InnSuites Flagstaff[redacted]Flagstaff, AZ 86001O: ###-###-####F: ###-###-####
You have not provided your name name to pull up the documents needed to prove that you have multiple reservations at Hotel AspenYou had booked through multiple sites as well as the hotelThe hotel was extremely clear to you that you had only cancelled through Booking.com but did not cancel the hotel direct bookingWhen we asked you to provide the cancellation emails, you only provided the cancellation email sent to you by booking.com but you failed to produce a cancellation for the reservation you booked over the phone with the hotel because you never attempted to call the hotel to cancel that reservationAny reservations that remain active in our system are bound to our cancellation and no policyThe policies clearly state you have up to prior to arrival to cancel your reservation free of chargeWithin the hour window leading up to your reservation, we no longer provide free cancellationsYou would be charged a one night penaltyIf you do not show up for your reservation, you will be charged for your roomWe are a hotel business, where the goods we sell are hotel roomsIf you reserve the room, you are expected to pay for your room whether you show up or not because in reserving your room you are preventing someone else from reserveing the roomWe are not a charityYou will not receive a refund because you did not successfully call the hotel to cancel your reservationIf you purchase multiple items on Walmart.com and arrange for a store pick up, at the time of pick up you are expected to pay for all your itemsThey charge you fully as per their contract with you at the time of reservingReserving a hotel room binds you to a similar contractMoving forward, please take the responsibility of managing all your bookings upon yourself to avoid a similar situationRead the fine print on each reservation to better understand the cancellation and no show polices
Our check in system has proof of the date and time the reservations were madeThe one made directly with the hotel was booked on 6/10/We have proof the guest made two reservations but only cancelled oneYou will not be receiving a refund
I Have received a refund from Expedia and tickets at work . Not at once did I mention to Maria p[redacted] that I would go to the Revdex.com. She let me used the computer in the lobby to look for another location so that my family and I can stay the night. She did offer me another room and I advised her that due to the situation I could not see how we could stay there that evening. I expressed to her that I was not happy with the condition of the room and property, The website was misleading and I did not anticipate to find the room in the condition it was. She pleasantly gave me her business card and I went on my way, I am not in anyway attempting to tarnish the reputation of a small family run business. there are plenty of reviews that have done that prior to me. Thank you for addressing my concerns I am saddened that the management staff and ownership had to make up an elaborate story to justify the business practices. This confirms that my voice was heard and concerns were met. Thank you Revdex.comSincerly
I did not make multiple reservations, I did make reservation thru booking.com and I did cancel online with them and I did call and speak with someone at the hotel immediately afterwards and confirm the cancelation. I was told and sent a separate email confirmation of that reservation. I never made nor was I made aware of a second reservation. That is proposterous why would someone do that. This is obviously a scam to cheat me out of monies. I attached a statement from another person who has had similar problems with this establishement. One only needs to read the reviews to see the character of the person Maria P[redacted] and this hotel management. Scandalous and dishonest. She so much as said "it's her word against mine and she has the upper hand she has my information". I am reaching out to you Revdex.com to help me the consumer from fraud. I understand the preface of business and didn't make multiple reservations. Had I they would have been cancelled!
You have not provided your name name to pull up the documents needed to prove that you have multiple reservations at Hotel Aspen. You had booked through multiple sites as well as the hotel. The hotel was extremely clear to you that you had only cancelled through Booking.com but did not cancel the...
hotel direct booking. When we asked you to provide the cancellation emails, you only provided the cancellation email sent to you by booking.com but you failed to produce a cancellation for the reservation you booked over the phone with the hotel because you never attempted to call the hotel to cancel that reservation. Any reservations that remain active in our system are bound to our cancellation and no policy. The policies clearly state you have up to 24 prior to arrival to cancel your reservation free of charge. Within the 24 hour window leading up to your reservation, we no longer provide free cancellations. You would be charged a one night penalty. If you do not show up for your reservation, you will be charged for your room. We are a hotel business, where the goods we sell are hotel rooms. If you reserve the room, you are expected to pay for your room whether you show up or not because in reserving your room you are preventing someone else from reserveing the room. We are not a charity. You will not receive a refund because you did not successfully call the hotel to cancel your reservation. If you purchase multiple items on Walmart.com and arrange for a store pick up, at the time of pick up you are expected to pay for all your items. They charge you fully as per their contract with you at the time of reserving. Reserving a hotel room binds you to a similar contract. Moving forward, please take the responsibility of managing all your bookings upon yourself to avoid a similar situation. Read the fine print on each reservation to better understand the cancellation and no show polices.
Hello,I am writing in response to the complaint received via mail. The guest had booked a prepaid reservation through Expedia. The guest was informed to call Expedia for a refund as they had decided not to stay for their reservation. Expedia demands a very strict protocol when issuing refunds....
Expedia requires the customer calls them directly requesting a refund; Expedia then verifies with the hotel immediately that the hotel permits a refund to the customer; Expedia issues the refund to the customer. The hotel cannot refund the customer directly has the hotel did not receive payment from Expedia for the reservation. In regard to the room situation: the housekeeping staff had communicated with the front desk that the room was ready for rent. At the time the customer was being checked into the room via the check in system, the maintenance department heard the smoke alarm beeping in the same room indicating the battery needed to be replaced. The maintenance department had not be given real time updates that the room had just be rented. Maintenance proceeded to replace the battery but accidentally cut his finger on the smoke alarm. At this time, the customer reached the room and noticed the situation. Blood was contained and limited to the smoke detector only, but the customer was extremely unhappy and unwilling to cooperate with the hotel to be moved to another room. In the meantime, maintenance thoroughly cleaned and finished the work order in the room. The customer demanded a refund and threatened the hotel with a complaint to the Revdex.com. The hotel attempted to satisfy the customer with multiple options, but the customer was being difficult. We told the customer that the method by which the reservation was made did not make it possible for the hotel to directly refund the customer; the customer had to initiate the process with Expedia. If the hotel and Expedia are willing to cooperate with the customer to get them a refund, why has the customer not yet contacted Expedia? They seem more interested in ruining the reputation of a well-established and respected hotel than reached a solution. Please assist the hotel with clarifying to the customer how to come to an agreement rather than tarnishing the image of a great hotel with thousands of reservations per year with no previous history of complaints. Best Regards,Kajal P[redacted]Hotel Aspen InnSuites Flagstaff[redacted]Flagstaff, AZ 86001O: ###-###-####F: ###-###-####