Hotel DeLuxe

Complaint: [redacted] I am rejecting this response because the information that the hotel has provided is incorrectThey did not refund my entire stayThey only refunded one night plus the valet chargesThat is a total of $If the hotel would like to refund the full amount of of $730.74, as they have stated, I would except this as closure to this issue.Sincerely, [redacted] ***

The parking lot is run by Ace Parking. They handle all matters concerning the garage. We will be passing this feedback along to them. Please note: Due to high demand in the local area, Early Bird parking had to be discontinued so that monthly parkers would still be able to get a space when... they arrive in the morning. Between the hours of 5am and 8am, only monthly parkers are allowed in. After 8am, hourly parkers can enter. This is posted on a sign at the entrance to the garage. The hourly parking rates apply after 8am. I have been advised by Ace Parking that their is a waiting list for monthly parking. To inquire about monthly parking, contact Dave G [redacted] - Contact information listed below. ***SUPPORTING DOCUMENTS REDACTED BY BBB***

We are sincerely sorry for the experience you've had regarding this matter. We understand that the matter has now been resolved between you and the parking company

Complaint: ***I am rejecting this response because as steps have been taken by the parking company, no action has been
taken by the hotel, even though I was told by the General Manager on two separate occasions that they would either write me a check or their claims department would reimburse me for the lossThe hotel still needs to take action and responsibility for the part they played in my loss and this issue is not resolved. Sincerely,*** ***

This issue was handled through our parking vendor’s insurance company, which is the proper and usual channelThe insurance company determined their policy is not liable for the claimThe disclaimer regarding liability is stated on the ticket that guests receive when they park their car, as well as clearly posted in the parking garage. We understand this guest is dissatisfied with this responseAs a goodwill gesture we refunded the full cost of her hotel stay as well as all other charges she incurred while with us, to a total of $Our parking vendor also sent her $to cover the deductible for her own personal insurance (which should cover the remainder of any loss)She continues to request additional monies from our company. We believe we have made every reasonable effort to resolve this issue and would request the Revdex.com remove this complaint. Tim B*** | General Manager | Hotel deLuxe*** ** *** *** | Portland, OR direct *** | fax *** | mobile *** www.hoteldeluxeportland.com | ***@hoteldeluxe.com

The parking lot is run by Ace Parking. They handle all matters concerning the garage. We will be passing this feedback along to them. 
Please note: Due to high demand in the local area, Early Bird parking had to be discontinued so that monthly parkers would still be able to get a space when...

they arrive in the morning. Between the hours of 5am and 8am, only monthly parkers are allowed in. After 8am, hourly parkers can enter. This is posted on a sign at the entrance to the garage. The hourly parking rates apply after 8am.
I have been advised by Ace Parking that their is a waiting list for monthly parking. To inquire about monthly parking, contact Dave G[redacted] - Contact information listed below.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]I am rejecting this response because the information that the hotel has provided is incorrect. They did not refund my entire stay. They only refunded one night plus the valet charges. That is a total of $277.46. If the hotel would like to refund the full amount of of $730.74, as they have stated, I would except this as closure to this issue.Sincerely,[redacted]