Hotel Extended Studio

I am rejecting this response because:I am responding the the message from the business Hotel Extended StudioI disagree with the responce to say I have reconciled all charges yet no one from the business has spoken to me or tryed to resolve the problemSo this is not satisfactory so at this time I would appreciate it if you can do what ever you can with this situation.Thank youSincerely [redacted] ***

We informed the guest that she booked to times and did not cancel one of the reservations We have a hour cancelation policyThe guest did not cancel within the timeframe

Hello Miriam, Thank you for calling me todayI want to explain that the charges that [redacted] made were all correct as per our documentsI have reconciled all the charges and I can't seem to find an errorLet me know if you need anything from my end --

We are unable to issue any refund at this time[redacted] ***Operation Manager

Hello Miriam, Thank you for calling me todayI want to explain that the charges that [redacted] made were all correct as per our documentsI have reconciled all the charges and I can't seem to find an errorLet me know if you need anything from my end --

We informed the guest that she booked to times and did not cancel one of the reservations.  We have a 24 hour cancelation policy. The guest did not cancel within the timeframe.

I am rejecting this...

response because:I am responding the the message from the business Hotel Extended Studio. I disagree with the responce to say I have reconciled all charges yet no one from the business has spoken to me or tryed to resolve the problem. So this is not satisfactory so at this time I would appreciate it if you can do what ever you can with this situation.Thank youSincerely[redacted]

We are unable to issue any refund at this time.[redacted]Operation Manager

Hello Miriam, Thank you for calling me today. I want to explain that the charges that [redacted] made were all correct as per our documents. I have reconciled all the charges and I can't seem to find an error. Let me know if you need anything from my end.  --